It's difficult for me to give a place with great food such a low rating, but the service we received was among the worst I've experienced. The waitress seemed pretty annoyed because we decided to pass on the wine list, and even made a passive aggressive jab as she collected our wine glasses. The food took at least 45 minutes to get to us, pretty long considering we ordered pretty basic items (spaghetti and meatballs, salmon pasta, and a pizza). Other tables were not as patient, and I did see one couple leave after expressing their frustration in waiting so long. Keep in mind there were probably a total of 15 people in the restaurant.
The waitress seemed disinterested in taking care of customers and was more intent on setting up other tables, presumably for the next day because the restaurant wasn't full and closing in an hour. She refused to be bothered by our request for more water, as she proceeded to organize napkins and cutlery on empty tables. When we finally did get our water, she plopped down a pitcher (rather than pouring more for us), which splashed onto the table. Instead of cleaning the spill, she went back to preparing the empty tables.
Though there were only 4-5 other tables in the restaurant, she still confused our order and took our appetizer to a different table. When the food did arrive, it was pretty delicious. All the dishes were fresh and generally well-prepared. However, we could not finish our meals, and we again needed our server to "serve us" by providing takeaway boxes. This request was also met by her annoyance and disgruntled sighs, which was further exacerbated after she found out we were paying by credit card. I wish I could say better things about this place, but our server did a pretty impressive job at making that impossible. read more