Getting a massage here is a good reset and I leave feeling relaxed. The rooms are clean and the…read morebeds don't have a smell. Street parking and a back parking lot are available. I usually call ahead to schedule an appointment same day.

Massage was excellent. Always have a good experience here. I feel completely refreshed every time…read more Place is clean, friendly, and to book an appointment. Highly recommended. Will come back again.

Let me tell you how much I absolutely LOVED my Ann Karen Day Spa visit…read more I arrived at noon time, and there were NO clients at that particular moment. I had the whole place to myself! So naturally, I felt like a VIP. I took a nice, warm shower in the super-clean shower stalls. Afterwards, I soaked in the hot tub for about 10-15 minutes, as I was accompanied -- the whole entire time -- by a lovely woman who "was assigned to me" to make sure my entire stay was extraordinary. (By the way, my attendant regularly served me cups of tea. . . talk about personalized client service!) So, from the in-floor hot tub, I went into the steam sauna; I could've chosen to walk into the dry sauna, but I just didn't feel like it. Once again, I had the whole sauna room to myself! I loved that! Then, I was directed to go to the Quiet Room to relax and meditate for 15-20 minutes before my full-body scrub (which included a deep soak in a wooden tub), and full-body massage. I HAD A FANTASTIC TIME. I stayed for a little over three hours!!! Ann Karen Day Spa was simply a beautiful place. It was tastefully decorated. Every attendant was so friendly. And even though I communicated in English, and they communicated back in Chinese, we didn't have any major difficulties with the language barrier. I would DEFINITELY go back here. This is now my new favorite place to spend a day in a spa. Why would I go anywhere else?! 10 out of 10

This was my first time visiting Ann Karen Day Spa. The front desk staff was friendly…read more The women's and men's areas have separate entrances and lead to different waiting areas, with their own saunas, steam rooms, and jacuzzis. The Himalayan salt room is the only shared area. The interior is well maintained, although it feels a bit outdated. the cleaning staff was attentive and kept the spa clean. I arrived 45 minutes before my massage so I could use the Himalayan salt room and sauna, and take a shower before my 60-minute massage. Overall, my experience was good. They charge $50 for a day pass. I would love to go back and use the spa again sometime in the future.

Been here twice for the combo massage (30 min body and 30 min foot) and loved them! The staff are…read morefriendly and the massages are very thorough. They also include hot stones in the massages, which I haven't experienced before. The setting of the place itself isn't that fancy, but don't let that deter you from going in! The services are fantastic for the price. There's a decent amount of parking in the back, it connects to the Hawaiian supermarket. The lot is formatted weirdly but it's manageable. Highly recommend this place! I didn't see updated pricing on Yelp so I took some photos and am uploading them here.

My daughter and myself booked an appointment to get a full body massage. We were welcome by a nice…read morelady who welcomed us right away and got us started. The full body massage was very relaxing and also very good for your lymphatic drainage. During the massage they used hot stones for your back Which felt even better. I highly recommend trying in getting their services.

I've gone here twice, Amy and Star were both great. The…read moreparking lot is a bit small and you might miss it if you are driving to quick. It's right across the street from In-n-out. I didn't care for the fact that they had to answer the phone while they were massaging me, I'm thinking they are understaffed? English is OK. In the summer the room was very hot, in the winter the room is cool, so it's pretty similar to the outside temp. Everything seemed clean and overall nice for the price. I would recommend checking out deals on groupon.

Technique is quite mechanical. My masseuse kept answering her phone, or texting someone. Need…read moreundivided attention during these times. Room got quite hot. Small room with 4 people during summer is not a good combination especially if you set your AC on the high end.

It was quite the experience! A friend of mine wanted to do this for her birthday. We enjoyed it…read morevery much.

We were first-timers and honestly had no idea what we were getting into. The staff was really sweet…read moreand the place was clean, so we felt comfortable right away. My boyfriend and I knew nothing about reflexology--we assumed it would be relaxing, but wow... it was very painful . We had no idea there were so many pressure points on the feet. I even jumped a few times because the massage hurt so much! Our feet definitely felt looser afterward, but also a little bruised lol. We're hoping the benefits kick in soon. We laughed on the way out and agreed this isn't something we could do often, maybe once every few months. Overall, it was an interesting experience and we're hoping to feel the benefits of the massage soon.

I've been here several times for various treatments. The ambiance is nice. It's located on the 2nd…read morefloor of the Sheraton Hotel. The spa will validate parking when you leave. The quality of the massages has varied. One time the masseuse didn't give me the full hour (I was charged for the full hour). There can be a language barrier/lapse in communication depending on who's working the phone or front desk at the time which is frustrating. They seem to cater to Chinese tourists/Mandarin language speakers. I wish they would offer prenatal massages/treatments but they don't so I've had to take my business elsewhere the past year!

A clean and elegant place with excellent service and a welcoming atmosphere that makes you feel at…read morehome.

I stopped by this massage place last night on a whim while passing through the area. The shop…read moreitself was clean, and they were advertising a $40 one-hour special, which seemed like a great deal. The massage therapist was polite enough, but unfortunately the massage itself was anything but relaxing. I repeatedly asked her to use less pressure because it was far too painful, but she either didn't understand or chose to ignore my request. Instead of feeling my muscles loosen up, I spent most of the session trying to endure the pain. With about five minutes left, she subtly suggested that there were "additional services" available if I was interested. I looked at her, politely declined, and tried to pretend the conversation never happened. It was awkward and completely unnecessary. As the session was coming to an end, the pain in my neck became unbearable. I finally told her I had had enough and asked to stop early because I genuinely couldn't take it anymore. When I checked out, I left a $10 tip, which I thought was perfectly reasonable considering my experience. She immediately told me the minimum tip should be $20. I've heard this line at too many massage places before, and it's always the same story--asking for more regardless of the quality of the service. I politely refused, paid my bill, and walked out. The real nightmare started the next morning. I woke up with excruciating pain at the base of my neck. It honestly felt like the bones were about to snap. I could barely stand up straight, and every movement sent sharp pain through my neck and upper back. A massage is supposed to leave you feeling refreshed and relieved--not injured. I'm not sure how long this pain will last, but one thing is certain: I will never be returning. What started as an attempt to relax turned into one of the worst massage experiences I've ever had.

My wife and I decided to try this new massage place after seeing it one evening after dining at…read moreGood Alley. The place is clean and while the massage from Nancy wasn't bad. The annoying thing was my masseuse's phone rang twice during my massage. Worst yet, she answered it. I find it both rude and unprofessional. When a client has booked a session that time should be for the client. It's very unprofessional to be letting your ring and then answering it. Additionally, there are a lot of people talking unnecessarily in the lobby so this is far from a quiet and soothing massage. During a good massage, I can usually fall asleep but there was just way too much noise. Sorry this disappointed both my wife and I.

It's been a while now, and I'm sure glad I took 90 minutes of my time to enjoy the magical hands of…read moreMin. I can't stress this enough! MIN IS ABSOLUTELY AWESOME!! I do have to say.. the only part I dislike is when my 90-minute facial is over... THANK YOu, thank you. THANK YOU, MIN!!!! MIN has relocated to a new address..

Mediocre facial, feels more like 2 stars but with so few reviews I don't want to be that harsh. A…read moreprevious reviewer (Tanya) described the experience pretty well. (When I read that review, I actually dismissed it. But I totally see what she meant after my visit) PROS: Friendly staff who was super helpful in accommodating my schedule despite a last minute change on my end. I appreciate that! Also, long facial massage. Unfortunately, that's... kind of it for the pros. CONS: Like Tanya said, the massage was pretty lame. It was more perfunctory rubbing rather than thoughtful massaging. My thoughts usually wander during this relaxing part of a facial, but here, I couldn't help but notice the movements were REALLY repetitive. It was like 3-4 different moves, repeated about 20x. So yes, long massage, but oddly lazy and with virtually no pressure :/ The lotion used did not feel luxurious; it felt like those thin generic hotel ones, and she didn't use enough, so a lot of it was her hands rubbing my face dry. It all just felt so perfunctory (wow, a rare incidence where I got to use an SAT word I learned many years ago!). Same with the post-massage steps. She blew through everything as quickly as possible, to get to the mask part where she could put it on then leave for a really long time. This brings me to the second con: poor noise control. This was kind of ridiculous, but I've never had an esthetician be so oblivious to the noise she's making. There was no music, so she used her phone to play whatever music she found on YouTube (I assume it's YT b/c she had to skip a few ads). That means when she was gone from the room (e.g. during the mask part), she took the phone with her. AND I could hear her movements all over the spa. This included loud, stomping footsteps, banging doors, objects being noisily dumped and moved around. Like, she wasn't even TRYING to be quiet. It felt like someone was packing and moving cinder blocks 10 feet away from me. Speaking of phone, it was placed next to my head while she worked on me, and I could hear AND feel it buzz every 5 seconds. Seriously, who does that? The door BADLY needed some oil on its hinges! It creaked way too loudly for a space that's meant to be calming. I know this sounds like nitpicking, but when you're lying on a bed for 90minutes, and someone is opening and closing the door every 5 minutes, five feet away from your head, it's really noticeable. I try to be an easy, understanding customer, but the poor quality, laziness, and thoughtlessness of this place was pretty mind-blowing. If I'd known, I'd have gone somewhere else. I personally agree with a previous reviewer: this was one of the worst facials I've received (and I've been to many!)