My family and I have been coming to Mexico Grill for years, usually a few times a year, and we've…read moregenerally had good experiences. Unfortunately, today's visit was easily the worst service we've ever received here.
To be clear, the food was good, the chefs did their job, and the drinks were good. Our issue was specifically with our waitress, a young woman wearing glasses. Her service was horrible, and her attitude made the entire experience uncomfortable.
From the beginning, she wasn't welcoming or enthusiastic whatsoever. We asked for ice lemon water and we were given warm water with lime on the side, received no napkins. My wife and I order other drinks and my drink was forgotten literally..
She never checked on us at our table. When we finished eating, our dirty plates were never collected and just sat there. We shouldn't have to keep trying to get our waiter's attention for basic things throughout a meal. She just wasn't near us. But was serving others.
The part that really bothered us happened after we left. We accidentally left the top/cover to our daughter's bottle on the table. We realized it almost immediately and came back literally about four minutes later.
My wife walked back inside and explained that she had accidentally left the bottle cover. The waitress simply told her, "Oh, I threw it out."
No apology. No "I'm sorry, let me get it for you." No offer to retrieve it. Nothing.
My wife actually had to tell her to go get it out of the garbage.
Obviously, accidentally leaving the bottle piece behind was our mistake. But we had only been gone for 3 minutes. Something that clearly belongs to a child's bottle could easily have been placed to the side temporarily in case the customer came back--which is exactly what happened. Even if she had already thrown it away, basic courtesy would have been to apologize and immediately offer to retrieve it instead of making my wife ask.
Again, the food and drinks were good! Never can complain about that, and we've enjoyed this restaurant plenty of times before. That's why I'm not criticizing the chefs or the restaurant's food. But our waitress today was extremely inattentive, unwelcoming, and rude, and her customer service was honestly unacceptable.
After being customers here for years, this was by far our worst experience., usually a few times a year, and we've generally had good experiences. Unfortunately, today's visit was easily the worst service we've ever received here.
To be clear, the food was good, the chefs did their job, and the drinks were good. Our issue was specifically with our waitress, a young woman wearing glasses. Her service was horrible, and her attitude made the entire experience uncomfortable.