I went to The Source (Montreal Trust) on Black Friday looking for a specific camera. The employees were very helpful that very day! Unfortunately, they did not have the camera I wanted, therefore I ordered it online and to be delivered to the same store since I am always nearby there when I go to the gym.
Yesterday, after work, I went to pick my camera since I got the email that my product arrived. There were two workers that evening. Derick and Mohammed. When I asked for my order; Derick said he doesn't know how to proceed with orders; and told me to come back in 30 minutes or next day since the manager isn't there. (It's 8pm). I ask him if he can call the manager, he says he doesn't have his number. Now I am getting frustrated; but Mohammed says to let him try if He can proceed with my order. Mohammed is on the computer and trying to figure out my request but then this guy Derick calls the manager, and he orders Mohammed to get my stock from the back and then to call the manager back; and he will guide him step by step how to proceed with my order on the computer.
What frustrates me is Derick is a liar! First he tells me that he doesn't have the manager's phone number but then he calls him with his own personal phone. How disappointing! Thank goodness for Mohammed who stepped up to help me. I asked Mohammed why did he lie to me; he said he doesn't know ...Mohammed himself is just a new employee.
Derick needs to learn some manners towards his customers from Mohammed. The Source and any other stores should keep an eye on employees who gives bad customer service. Unacceptable!
My most of my good stars go to Mohammed and to the employees of Black Friday... read more