I purchased a hard drive online and had it shipped to this Bureau en Gros. At the time, they were…read moreonly offering curbside service (or the website was offering free delivery). I opted for the curbside service so made my purchase online for an SSD drive for my laptop which was on sale, entered my Air Miles card during my order and was informed that my item would be available for pick-up the following day at noon. Since the following day was a Friday and it would be more convenient for me to drop by this Bureau en Gros on the weekend, I didn't show up on Friday but showed up on Saturday. I parked at the designated pick-up spot and called the number indicated by the sign. Someone picked up the phone and I informed him that I was there to pick up my SSD and gave my name and my order number. After less than a minute someone came to my car and handed me a bag (he didn't ask to see the email message that I received for my order). I looked inside the bag and saw the box for the SSD drive. Went home and for the next ~3 days, I received email messages informing me that if I didn't pick up my item, I would be refunded the purchase price. I didn't think much about it since I already picked up the item so assumed the email message was sent in error. Bureau En Gros refunded the purchase price and then charged the price again the following day (this time without my Air Miles card number in the purchase). From now on, I will either go into the store and purchase the item or if purchasing the item online, I will have it shipped/delivered to me for free as opposed to opting for curbside pickup.

It's a very clean, well stocked Staples store. Never had any issues here. Cashiers are fast and…read morefriendly. Only vine here at Back to School and when they have wicked special. Lots of parking!

Absolutely abysmal organization and customer service from the staples print centre in kirkland…read more I've never been this frustrated and stressed out - and all over a simple order. If you can avoid them, please go elsewhere! 1. The calendar i initially ordered wasn't going to be delivered in time 2. Contacted store, who told me same thing. I asked to cancel 3. Store told me to order it with different location instead, that it would be done in time no problem. I ask them to cancel my order with them and they confirm they will 4. I order with other location, call them and ask if it would indeed be okay in the timeframe 5. They confirm, i believe all is well 6. I call monday to check in, only to be told by different associate that the type of calendar i ordered cant be rushed as they don't even make it in store 7. I ask them to cancel it then, they say they cant do that either, that I have to email customer service 8. I go online to see my orders and find out that my first order was never cancelled either.... 9. I contact customer service, they say it is cancelled, but to refund me I must go in person to each store 10. I refuse, as that's simply ridiculous (one is in kirkland, one is in ddo, going to both would take me at least half a day literally). They say they can't refund me because they dont keep card info 'for security reasons' 11. I refuse again and finally they agree to refund me. 12. I find a different type of calendar that has a 'same day' option. It says orders before 12pm can be picked up before 6pm, and that orders after 12pm can be picked up before 6pm the next day. I put my order in last night. 13. I call around 2:30pm to check on the status and see if i can go pick it up. The employee says they dont know and that the print department is too busy to take calls, and that I should call back in a few hours. 14. I call back at 5pm, with no one answering the phone. I alternate calling the store and calling the print dept of the store. Neither answers at all. 15. They close at 6pm. Still no answer and no updates by email either. 16. I call staples customer service (number given in email) only to be told to call the store. I explain what I've done and that they are closed. They say they can write them an email, and that they should respond within 2 business days...which would be too late. They also cannot cancel my order or do anything. 17. I wrote another email to customer service, no response 18. I wake up to an email telling me my order is cancelled...by customer request!! I did no such thing!

We came in here to kill some time before meeting friends for lunch. This is staples' Canadian…read morechain. The layout is similar to Staples. I found some Ketto bags here. I love the Ketto line and the only place I found these was in a bookstore. The clerks leave you alone for the most part but service was efficient.

Worst staff ever. I have never received such bad customer service since I'm in Canada. Very…read moreimpolite and rude, wouldn't help me solve an issue and correct a mistake. What's done is done. No way to turn back and correct anything. No human mistakes accepted.

My favourite electronic and computer accessories store. Right price, helpful staff that explains…read moreit to me in simple language as I know very little. Never had an issue with the cashiers so cannot relate to the other comments

I disagree with the previous comment that the cashiers are negative. I never had a problem there-…read moreever. Yesterday, I went in, looking for a wall plug for USB charging, a young man came up and asked if he could help me. I got what I wanted, we started chatting, and I ended buying a 'go pro' style camera that was on special, simply because he was so knowledgeable and friendly! The only complaint I have, is that I don't get their circular in the mail, and the website is not working. PS: Don't know why Facebook said I am in San Francisco, I live in DDO!!!!