The 2 people girls were giving good customer service and the food ambiance was good !

First time at this La Michoacana. Two friendly young women welcomed us in and each helped a group of us. Only a little counter sitting along the from window. Otherwise spacious with lots of dessert or snack options from hot cheetos to agua fresca to paletas to Mexican ice cream. I ordered a small scoop of Chocolate Abuelita ice cream--so creamy and thick and just like the Mexican hot cocoa I used to drink. Yummy!! My husband ordered the mint chocolate chip ice cream in a waffle cone. Absolutely delicious! Fascinating how each culture has a different tasting ice cream (maybe due to differences in dairy products?) We'll be back! read more

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They close at 9pm and we got here at 8:35 and they girl ran to the door and locked the door on us.

They were very fast barely put any topping on my order very stingy wouldn't go there again

Only giving this place a two stars because the young girl helping us today was so sweet and welcoming , as far as the other older lady working there 0/10 would not recommend she's always with a bad attitude rude face every single time I've gone . Looks like she did not want us there . Went today towards closing so I can understand the frustration but times that I haven't gone later in the day while she's there she's always had a bad attitude! read more

Love it here! Service is great and workers are so kind! Prices are always fair! I always get thier guanabana with strawberry and it's so refreshing. read more

I am hooked on the iced mangonada, it is definitely a treat to have one of these, especially with the hot weather we have been having lately. There are several locations, you may find one closer to you than the City of Pomona. I always take popsicles to go. There is a large variety, my favorite are the spicy mango with tajin seasoning. My family enjoys seeing me come home with a bag filled with these treats. read more

La Michoacana - Mango with Chamoy treat - Ice Cream & Frozen Yogurt Near Me - Pomona, California

I typically am not a fan or Mangonadas but for some reason I was craving one SO bad the other day. I was genuinely upset that my day was almost over and I still did not have a mangonada in my possession. I took a quick drive to one of the many La Michoacana's in the area. This one is right next to Tijuanas tacos (bomb food let me tell you). I ordered a small Mangonada, elote in a cup (esquites) and limón ice cream. You already know what was for me! The mangonada I got with chamoy ice cream, not the pre made ones in their fridge with ice. I was glad I inquired about the ones sitting in the fridge beforehand as I typically do not order Mangonadas. The presentation of the mangonada was exquisite. A few items (like the tamarind bits) I was not aware of in the Mangonada but its was overall GREAT. I finished half of it in the parking lot b/c I just could not wait any longer! A fair amount of mango chunks that were nicely distributed throughout the cup. The esquites, I wasn't quite a fan of. It did not taste very fresh to me. I might stick to the street vendors for this. Just a few days into the new year and all I'm thinking about now is the next time I'm going to be able to get my hands on another Mangonada. read more

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I should get enough fruit and toppings for the price I paid for, very disappointed!!!!! I even paid to get extra crema because I usually need more for the fruit but this time, I paid extra for nothing!!! $15 with tip, not worth it! (Video is exactly how I received it -disappointing) read more

This place is NOT CLOSED. They are open, they're next to Tijuana's tacos. I know because I got some food from there first then came to La Michoacana to get a paleta. I've been here years ago but decided to come today because I felt like having something sweet & tasty. This hit the spot for sure! It's nice inside, clean, staff is friendly & inviting. I was greeted with a smile the moment I walked in and was assisted when it was my turn (there were people that came before me). I wanted to try something different this time, so I got a peanuts & chocolate covered pistachio milk paleta. It was delicious! read more

La Michoacana - Ice Cream & Frozen Yogurt Near Me - Pomona, California

The food here is very much bomd it helps with the craving also the hot chettos and cheese are so GOOD!!! And the service is very good i leave tips all the time because they workers are so nice and they sirve me good food. And the place is so cute a amazing the colors that just atracts the people its so Aesthetically pleasing. read more

06/24/2024 I went in @8pm and out of the two girls that were there, one of them had bad customer service with an attitude. Like if she doesn't want to be there she don't have to. Don't care for service just a paycheck. Her attitude was just not on me and my family was as well as the customer after us. A teenager that don't care about her job just a pay check. Love the food just bad buster service read more

Great customer service from the 2 girls working. They made this quickly (5-10 min) and you could tell they put a lot of effort into it. It has mango, Jamaica, watermelon, and pepino mixed in with some spice and sweetness. It looks and tastes delicious read more

La Michoacana - Sandía loca. Delicious - Ice Cream & Frozen Yogurt Near Me - Pomona, California

Worst michoacana ive ever been to. Bionico is nasty af, no crema on it. Apples were mushy, mango tasted weird like it had some kind of cleaning spray. read more

La Michoacana - Nasty af - Ice Cream & Frozen Yogurt Near Me - Pomona, California

We stumbled across this place the other weekend while in Pomona. I can contest that this is a true-to-form Michoacán-style ice cream shop. The first thing I noticed were the bright pink walls and strong smell of bleach. Kind of funky, but at least it's clean, right? You can get an assortment of authentic Mexican snacks here in addition to ice cream. I opted for a mangonada, and it was amazing. I've had this confection several times in the past, but this shop really put a nice spin on it with a hefty scoop of mango ice cream (rather than just ice chunks) and a healthy serving of sliced mango atop it. It was great. Service was friendly, too. The woman helping was very sweet and super quick with getting the line moving. I don't find myself in Pomona often. However, I'd come back if I was in the area again. read more

La Michoacana - Mangonada - Ice Cream & Frozen Yogurt Near Me - Pomona, California

Oh My Gee!!!! I'm from Michoacán and I grew up with these "Antojitos" This is the first time that I walk into this franchise here in the states and I was really hoping it is exactly what I have when I'm back home. We were not disappointed at all, I felt like I was at home. I felt like it the "La Michoacána" around the corner from my house in Mexico!!! As you can see the whole family went crazy ordering snacks!!!! And the best thing of all was the great customer service. We held up the line since we had such a big order So other employees started going behind us and helping people that had been waiting longer so they could keep the line moving. That didn't bother me at all, I was actually happy that they didn't all work on our orders (of course that would've probably made our wait time shorter) but I was happy they decided to help the people behind us instead of having them waiting till we were done. The guy that helped us (I think his name was David) he was awesome!!! My chicharrón Preparado was DELICIOUS!!! It was only missing the cucumber! Haha Next time!!!! Will definitely be back!!! read more

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Love the strawberries and cream ice cream excited to work my way through the menu. Service is always awesome read more

You have to try this place! Ice cream, fruits and frozen treats. If you don't know what things are they are so nice and tell you everything and give you samples to try. read more

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This place is not closed, best sandia loca ever, Sadly they didn't have the only thing I go in for, the coco loco, and they have a new phone num. 909-469-5766 read more

Horrible customer service, the lady came 7 minutes late to work at 12:05 and then he make me and my family wait for an additional 12 minutes in other words she open the place at 12:17 (17 minutes waiting total). When she opened the door she didn't apologize, even tho we were in the rain. Unbelievable customer service and arrogant attitude. read more

This place has everything and its all delicious, plus the customer service here is spot on Will be coming back in the future read more

I went to this location the other day for the first time. However, I religiously go to another location which I love off Indian Hill. Anyways, I ordered a fruit bowl and as she was making it I noticed some of the fruit looked bad. I didn't want to say anything because my bf was in denial and didn't believe me the fruit was going bad. We also ordered a lot of paletas. When we got home and tried the paletas they were bad, tasted like fruit was old when they made them. The fruit bowl don't get me started it was horrible. I regret not speaking up. Never going again to this location. I will keep going to my original spot, where the fruit is actually ripe and not going bad when they make us our order. read more

All delicious flavors. Ice cream and paletas are made in house 100% natural. Great service read more

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So first off this place is dirty , the girl i believe her name is Karina because i seen on her receipt , didnt wash her hands. The cueritos are old and taste rancios i tried to give it another chance and went again and the cueritos were still the same as the other time before, if i can give it no stars i would. This place is horrible and customer service sucks they get mad when i ask for extra valentina or lemon! read more

Service They are new and the lady seemed like she was being trained but there was another worker who was very informative. Food They have a huge menu and many snacks and sweets. I got the strawberry shake (liquado) very tasty. Price Very reasonable between $3-$5 per person depends what you're in the mood for read more

I've come to this place a couple times and it was pretty good until today when I had bad service. And to top off bad service, there was a worm of some sort in the strawberries. Not sure why the fruit wasn't inspected before putting the bowl after chopping it up individually. read more

La Michoacana - Fruit bowl with caterpillar or worm in the strawberries - Ice Cream & Frozen Yogurt Near Me - Pomona, California

Love coming here. However, was very disappointed because I showed up on Wednesday March 30th, 2021 at 8:42 and was told I could only purchase ice cream or drinks. I came specifically for tostilocos and was told by two workers that they couldn't make them anymore :( my kids were super upset. read more

This review is mainly about their customer service. I've been to this location twice, the first time it was just "ok" service. But this second time it was particularly bad service. There were two girls and one tall skinny guy working behind the counter and one girl seemed to be on her break, she knew the guys behind me and introduced them to one of the other girls working behind the counter to which she whispered to them "she my brothers girlfriend" it was a big shock to the guys, idk it seemed like a big deal. The guys went back in line behind me. however, the tall lanky guy gave them a look and a nod to go to the other girl (the one with the boyfriend) and she helped them without even considering me, who was next in line. Whatever, it's my turn to order finally, the girl who assisted me was *the one with the boyfriend she was taking my order but wasn't looking at me, she was looking behind me idk to see the guys who just left ? Idk. I ordered two small single scoop ice creams that are around $2.72 each (or something like that) I knew she wasn't paying attention because she asked me two times if "that was all" after having told her repeatedly "yes" I moved to the cashier and surprise surprise it's the tall guy. He tells me my total is $9. I said "$9?" He said, "yes" with such confidence. I gave him ten dollars and he gave me $1.50 back, no receipt. Needless to say it was wrong and I came back and nicely told him to check the right total. He tried to figure it out, but when he couldn't he called on the manager and he told her that I "supposedly" gave him $10. LOL. Anyway after they figured out his mistake the manager was professional and apologetic like I assume managers should be, but I appreciate it. Bottom line, there is another Michoacana on Indian hill and I should have just left to that one when they allowed the guys to cut infront of me. These two stars are for the manager who has to deal with these incompetent kids and for the ice cream, because it was good. read more

I enjoy coming here, my favorite desserts are the fresas con crema and limón paleta oh & the ice creams are the best in Pomona! The customer service is really good, everything is clean, and one of the workers in particular is very kind his name is Bryan. He gives us an tremendous service even when there is a line out the door, he takes his time to please each customer he encounters. Will definitely be coming back soon ! read more

La Michoacana - Ice Cream & Frozen Yogurt Near Me - Pomona, California

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My first time here, well they opened few months ago but the place is all scrambled. Yo a can see buckets, boxes, bags all over the place. Ice cream is good, but extremely sweet we are a party of 7 and all said the same, too sweet. Is a Latino place so GOOD LUCK GUYS! read more

Love coming here to satisfy my junk food cravings like esquites and fresh fruits ice cream mangoneadas chamangos tostilocos agh you name it next to tj tacos which I also love read more

La Michoacana - Agua de fresa esquite and piña coconut ice cream - Ice Cream & Frozen Yogurt Near Me - Pomona, California

if you want a side of rude and bitch with your order then this is the place to come too !! The females are ALWAYS so disrespectful

Horrible service I asked for extra stuff and I said I was willing to pay extra and they did the opposite of what I said

I heard La Michoacana was opening a new location a bit closer to my house. So we decided to go last night and once we were ordering our stuff I noticed this place is not the same franchise as the one on Indian Hill!! They scoops are not as big as the ones from the original La Michoacana and they're more expensive. I paid $7 for 3 scoops in a waffle bowl. Original place is $5 for large scoops in a waffle bowl garnished with cookies and toppings. Definitely will not be going back. read more

Very clean, great customer service. Love their ice cream and great menu. Also impressed to know they carry food as well. Definitely will recommend to visit this location. read more

Loved there menu there was so many delicious items that I did not know where to find before. My sister got a smoothie from here and it was super good. Definitely coming back! read more

The fact that the menu has no prices is pretty annoying. Having to ask how much each size is and the prices for all items it's a waste of time. Just put the damn prices. I had the fresas con cremas ice cream. It was ok. I went on a Monday so it wasn't busy at all read more

Had a bad experience yesterday night. There were 2 employees and it was busy and tell me why one on them was on their break! There is no issue with taking breaks but atleast have extra help to cover shifts, Cmon you guys need more help waited 15 mins and then left because more and more people started coming in and no one was there to help the girl, rather go to the one on Indian hill. read more

The wait is finally over! La michocana is finally open and it was so worth the wait for their delicious ice cream! The ice cream is delicious, the price is a good value and the customer service is great! We made it out of the door with a waffle cone and a two scoop waffle bowl for under $8! I can't wait to try their other menu items! Great after dinner treat for the family, especially to cool off on a hot summer day! read more

Read the reviews, luckily the employee that helped me WAS NOT rude. In fact, very helpful... I order the tostilocos and a small drink...$10 for both??? Wait how much is the drink...he answers $4....Are you for real, for a small??? and the tostilocos are $6.99 for a small size!!! No prices visible, that should of told me something.... No thank you, will NOT return to this location, I will stick to my Ontario location where the owner isn't money hungry... read more