I have been coming to this meat mart every week since I moved across the street in 2017. The guy that works the meat counter has always been so cool, and their food is good. However today I was unfortunate enough to meet the so-called "new manager"?
So here's the story:
My brother gets home from work after TRYING to pick up some meat from La Michoacana. He told me that the credit card machines were down at the market, so it was cash only. My brother then went to the atm inside the store and pulled out cash. The person helping (Rajeen? manager?) then told my brother the scales were not working, and that he couldn't calculate a correct price. The bag said $10.17 cents on the sticker already, but he said it wasn't right and that he couldn't sell it. My brother then said he would pay $15, he didn't care, we just needed the meat to feed our dogs. He said he couldn't. My brother who has also been coming here for years, asked to speak to the manager, or someone that could help him. At this point the clerk (Rajeen?), points to the sign that says "right to refuse service to anyone" and had my brother leave the store. Needless to say, my brother was very upset when he got home, and tried explaining the situation to me. I couldn't really comprehend the situation, and thought it had to be some kind of misunderstanding. So I call the market, and the guy at the back counter that I normally work with, tells me I can come by with some cash, and he confirmed the total of $10.17. I asked him to confirm that I will be able to purchase the meat if I came by with cash, and he said "yes, it's $10.17".
So now on to my personal interaction with the so-called manager:
I enter the store and am Immediately greeted with a stern "cash only". I turned to him and could tell that this was the man my brother was dealing with. I told him that my brother was just by, and that he refused service to him. I told him that I just spoke with the guy in the back, that we normally deal with, and he said to come by, and the total was $10.17 (same price my brother was given originally) I showed him my cash, and told him that I just wanted to get some meat for my dogs, and I'd be on my way. He shrugged his shoulders and said "scales aren't working". At this point, I could tell that I wasn't dealing with a manager. I asked for his name, he said "why? what's your name?". I snapped back at him "I don't need to give you my name and any respectable manager wouldn't have a problem giving out his name". He points at the "right to refuse service sign" again while looking down. I laughed at him and told him I was going to go to the back and talk to the guy I've been dealing with for years. The guy in the back was nice as usual, and had the bag on the counter, waiting for me, with a smile on his face. I tried to explain to him, that the guy up front wouldn't let me buy the meat, but he didn't understand. There was a lady waiting and kind of watching the entire situation unfold, and she was nice enough to help me translate the situation. She was confused with the situation as well. The lady started asking all the same questions as me and was very interested in the way the manager was acting. The so-called "manager" came to the back and was talking with all 3 of us (my meat counter friend, the spectator/translator lady, and myself). So now I'm upset and raising my voice, because I just want some chicken. I called ahead and confirmed pricing, my method of payment, I came instead of my brother (who was refused service for who knows what), and I felt like I was being very patient and reasonable at first, and that all has gotten me nowhere. So the manager actually pulls out his phone and puts it over the counter right in my face, without saying a word as if he is recording. I was shocked.. I stopped speaking and froze. I couldn't believe this guy was trying to peg me as a Karen, and before I had a chance to reflect on if I was actually being a Karen, my new lady friend steps into the camera frame and asked what his problem was. She told him that I had the cash, and that she didn't understand why he wouldn't check me out. He the lowers his phone, and I'm assuming stops the recording. This lady was so nice! She stayed with me the entire time, she even checked out for me, because he still refused to deal with me. Rajeen, or whatever his name his, just wanted to have an attitude with me. Anyways... My review is out of space. I could write a book about this "manager".
Long story short: I found out this guy was the owner's son, and still he never gave me his name. I have been a loyal customer, coming here every week for the last 5 years, and love dude in the back, but I will never this place my business again. I hope the owner sees this and I hope he removes his son, as he is a poor reflection of your business and it's hard working employees. read more