I've been a very loyal customer for about... (how old is my daughter..?) Right, sixteen years. Sixteen years of eating at the same place for birthdays, anniversaries, celebrations, and ordinary weekend dinners. My daughter loves the Pollo La Fuente and the Pollo La Crema, my husband eats anything with shrimp, and I usually get an enchilada. My daughter came back from a school club event, and they didn't serve food. No big deal, it's around 4:45pm and I thought I'd get her some takeout from La Fuente and call it dinner. She ordered the Pollo La Crema, and specifically asked for a lot of extra salsa. She loves La Fuente's salsa, and I highly recommend it. It tastes authentic, and you'll never go back to Pace or other storebrand ones after you try La Fuente's. We waited in the parking lot, and fifteen minutes later, we figure it's done, so she goes in to pay. She paid, asked if she got extra salsa, and the girl said it was in the bag. Alright! She got in the car, so excited about Mexican food, and we get home. Nothing out of the ordinary. She opens it up, and takes out chips, a small clear plastic cup of salsa, a larger, white cup, and a tray of her meal. She opens the white cup, and it's literally just the cream sauce from her Pollo La Fuente. She gives me a weird look, and hands it to me. I was a little annoyed, because she asked twice for extra salsa and even double-checked with the girl, and they gave her cream sauce. We're both tired, so she just ignores it, because salsa isn't worth calling. And then she started opening the tray of food. I start eating the chips with the cream sauce, because, hey, I spent money on it. The open tray revealed this layer of cream sauce over everything, and my daughter is confused, and she asks, "Where are the rice and beans?" From the first glance, the tray just looked like a sea of cream sauce with a weird dollop of slowly spreading sour cream in one corner. I took a fork and poked around, and there were about three spoonfuls of refried rice and a small corner of rice underneath about eight layer of cream. I live about five miles away, so there's no way the really hot foil tray magically resulted in a pile of cold rice and solid beans covered in watery cream. I'm mad, because I spent seventeen dollars on it, and the chips are cold and old, we got cream instead of salsa, and a seventeen dollar dish was just cold chicken covered in tasteless cream. THIS NEVER HAPPENS. We've went here more times than we can count, and the food is always hot and flavorful, and this was so disappointing. I called and start explaining my displeasure with the meal, while my daughter picked at the cold mushrooms, and the girl was having a conversation with a fellow waitress in Spanish while listening to me, which I thought was rude. I asked her why I got charged nearly eighteen dollars for a meal that's usually $15, and she asked me to repeat that question three or four times, so I just asked for the manager in charge. The lady gets on the line, and she didn't care. I'm trying to tell her what happened, and she just cut me off twice - once to ask if I could come back and they could remake it, and once again to ask if I wanted a coupon for a free meal. If you're going to cut me off or not listen to me, then you might as well be nice about it. This lady was just rude and irritable, and we all have our bad days, but those days can be very impressionable. Very disappointed, ashamed that our regular spot can have such poor standards. read more