Lived in Palmdale for 3 years now…read more I personally felt racially profiled, the only time I go to this library is to simply to print the files I need for projects, a white homeless man (Big 50 year old man) came up to me who I seen while working security at one of my jobs and made snaky weird comments and got close to my face. Me and him got into a loud verbal altercation, he was in my personal space and he began to yell when I told him to back up. We yelled at each other until Library Staff came and told us to leave. However, this blonde female staff worker said something to homeless individualbut focused her attention on me. The homeless individual walked away while they proceed to tell me to leave. Another Hispanic/White female with her Disabled Daughter (probably Autistic) said I was rude because I told her to move and tried to side with the homeless dude (Lady was glued to her phone and not paying attention to her "Disabled" daughter" ) As I was printing my copy and The Director Robert Shupe came along with 5 staff surrounding me as I was printing my paper I calmly tried to explain to Robert the backstory and he cut me off to say "I don't care about the backstory" after getting the print I needed. I complied and proceed to exit the structure. Robert wanted to talk to me out side which I agreed to and I understand their policy and keeping peace, but I felt like the blonde female staff worker was bias because how did she let the homeless individual just walk away to hide. My mom came and talked to. He reassured there was no profiling but I doubt it by the female's demeanor towards me. Robert appreciated me explaining the backstory (privately not publicly) and situation is in progress partially resolved. I do want to report the female staff worker due to her selective enforcement and potential bias of the situation. This is why recording and camera are appropriate evidence to protect yourself. I have nothing against homeless people but having 1 female security guard and not a male especially not armed, Seems pretty risky. I am about advancement but city needs to stop being cheap with the safety of others.

This is a very nice library with plenty of free parking on the lot…read more There's security in the front. There's plenty of seats and outlets to charge your devices. They also have flyers about upcoming events.

Small parking lot. Very close to freeway, but super quiet…read more Very nice and clean inside. Came during a Saturday night. There were two staff and one other patron. They had plenty of computers available. The printer and scanner worked. Very beautiful library.

Small and limited selection but you can order anything that the LA County library system carries…read more The staff were nice but the clerk put my email address in wrong. You can't change your email address in the county's profile system ~ of course not, why make anything too easy.

Every time I go I'm greeted with smiles and friendly faces. If I ever need help there's always a…read morehandful of employees to help. I love that they also have security.

Very clean spacious and well organized for studying. And not too loud when the children are there…read moreas they are on the other side of the library.

You get all five stars for the assistance. That was rendered. Also for the help with my g ,e d ,…read morethank you.. lancaster library. Enjoy this library more than the original library.Modern library, that is on j, 10West.. However, I recall the original library having actual pay phone booths.Like fom outdoor rainy streets. Obviously this placee does not have that.

I have always received excellent help at this library, over the summer they hosted a birthday party…read morefor Harry Potter which was fun and my daughter loved! I enjoy that you can reserve books ahead of time, makes for an easy quick trip.

I've visited just about every library in the Santa Clarita Valley, and the Old Town Newhall Branch…read moretruly stands out. The design of the library is beautiful, and there are so many amenities that I seem to discover something new each time I visit. The facility is extremely well managed and maintained, and you can tell that safety and security are taken seriously, which makes it a comfortable place to spend time reading or working. I'd also like to recognize a staff member named Jacqueline, who consistently greets guests with a warm smile and friendly hello. Her professionalism and welcoming attitude make a real difference. Jacqueline could probably teach a class on customer service--she's that good. This library is a real asset to the community.

My husband and I had the worst experience with the lady who does passports . The moment we got…read morethere , early for our appointments, she was so bothered. She was so passive aggressive and unkind. The story is long so I'll just leave it at that. We ended up leaving bc she made us feel so uncomfortable . The manager was really nice though , David I think . It was so uncalled for how rude she was , for no reason .

Awesomely huge. I…read morelove the size and the optimistic outlook that's literally built into making a free library that's this big. It is zeal and eagerness and generosity built into physical form. But this library needs a bit of love. It needs folks donating the materials that will fill this library out and broaden it's offering and make it as awesome as it's size whats it to be. So go, read, peruse......and DONATE.

Okay so the library itself is very nice. However it was the incident that happened that I am very…read moreupset about. I meet with my child's teacher here today and had to bring my two little babies along with me. Let me also say they had two other people there besides us. My babies were babbling a little , not crying or screaming and even with that I was doing my best to keep them quiet . The other customers there were nicer then the staff . one lady came up said how sweet and cute my boys were not bothered at all Then two seconds later the staff member lady came up to me asking me to please keep my kids quiet which was kinda rude as she sees me walking them around TRYING to do jus that Then not even kidding maybe 3 mins later as we are wrapping up the meeting a security guy Comes nears us and just stares a minute before speaking. Um r u trying to intimidate me? lol never. How about speak don't stare, Then he tells me "you need to get ur kids to stop making noises or I'm gonna have to get you out of here" in a rude manner. So yea I'm getting upset at this point. Like how rude are you kidding me. I just said I'm doing my best and that we were getting our things to leave. I will never come back. They made us, including the teacher, very uncomfortable. Thanks for that guys

Great section for kids…read more I love how they have child height rows. They also have little tables to do activities and comfy seats for kids to read. The tables had coloring pages and crayons ready for kids to use. Great selection of children books. They also have a gorgeous mural that ties the kids section together! Will definitely be back. Had a great time! Clean restrooms, clean and organized library. Nice staff. Next time I will explore the other sections.

We have been coming to this library for a year already. We love it! The librarians have been…read moreexcellent with my three year old son. He is really enjoying visiting the library and learning so many things. He knows where to find his favs already. We really enjoy looking at I spy tank and looking for stuff since they change it for every holiday.

I am appalled!!! The library used to be the quietest place you can go to study at, and now…read moreStarbucks coffee shops are now the new library. Children crying everywhere, tutors tutoring loud, and there is barely enough sit to sit any longer. Whatever happened to the old days when someone is tutoring, they reserve a private room. I am really shocked!!! When Starbucks coffee shops are the NEW LIBRARY. What a SHAME

If you can grab a spot, there is more solo workspace here than the Valencia branch…read more There are lots of businesses near by if you need to take a break in your study/work day or grab a bite.

This is a review of the Summer Stars Tutoring Program. My child attended the program and they were…read morepaired with the kindest, patient and gentle tutor, Mr. Moore. He had the right countenance to balance my energetic child. My child really grew in their reading skills and comfort in reading. I'm co grateful for this program, especially to keep my child practicing through the summer months. In addition to that, they have great community programs for all ages.

I remember when this library opened and it seemed like the biggest library because it was 2…read morestories. Now that I'm older it feels smaller but it has plenty of space for studying and just getting away from your family when you're visiting from out of town during the holidays and getting work done. It's a great 3rd space that's not a coffee shop. I visited this location on the weekend and I was able to concentrate and get work done at one of the cubicle desks. There were outlets in each one so I had plenty of places to charge all my electronics. The area I was in was very quiet so it was ideal for concentration. I recently worked out of the Ontario library and while that one is bigger, it's more crowded and not as clean as the Rancho library. I would definitely recommend this space for studying and it's great for young kids as they always have events going on here throughout the month!

I like going into the store inside the library. I bought a 50cent mystery bag and it had a little…read morecolor me book inside with some color pencils and a sharpener. They sell novels, Dvds, vinyls, comic books, magazines, and few other items I didn't get a chance to check out. Staff is always friendly. It feels really nice and cool inside.