Lived in Palmdale for 3 years now…read more I personally felt racially profiled, the only time I go to this library is to simply to print the files I need for projects, a white homeless man (Big 50 year old man) came up to me who I seen while working security at one of my jobs and made snaky weird comments and got close to my face. Me and him got into a loud verbal altercation, he was in my personal space and he began to yell when I told him to back up. We yelled at each other until Library Staff came and told us to leave. However, this blonde female staff worker said something to homeless individualbut focused her attention on me. The homeless individual walked away while they proceed to tell me to leave. Another Hispanic/White female with her Disabled Daughter (probably Autistic) said I was rude because I told her to move and tried to side with the homeless dude (Lady was glued to her phone and not paying attention to her "Disabled" daughter" ) As I was printing my copy and The Director Robert Shupe came along with 5 staff surrounding me as I was printing my paper I calmly tried to explain to Robert the backstory and he cut me off to say "I don't care about the backstory" after getting the print I needed. I complied and proceed to exit the structure. Robert wanted to talk to me out side which I agreed to and I understand their policy and keeping peace, but I felt like the blonde female staff worker was bias because how did she let the homeless individual just walk away to hide. My mom came and talked to. He reassured there was no profiling but I doubt it by the female's demeanor towards me. Robert appreciated me explaining the backstory (privately not publicly) and situation is in progress partially resolved. I do want to report the female staff worker due to her selective enforcement and potential bias of the situation. This is why recording and camera are appropriate evidence to protect yourself. I have nothing against homeless people but having 1 female security guard and not a male especially not armed, Seems pretty risky. I am about advancement but city needs to stop being cheap with the safety of others.

This is a very nice library with plenty of free parking on the lot…read more There's security in the front. There's plenty of seats and outlets to charge your devices. They also have flyers about upcoming events.

Every time I go I'm greeted with smiles and friendly faces. If I ever need help there's always a…read morehandful of employees to help. I love that they also have security.

Very clean spacious and well organized for studying. And not too loud when the children are there…read moreas they are on the other side of the library.

I've visited just about every library in the Santa Clarita Valley, and the Old Town Newhall Branch…read moretruly stands out. The design of the library is beautiful, and there are so many amenities that I seem to discover something new each time I visit. The facility is extremely well managed and maintained, and you can tell that safety and security are taken seriously, which makes it a comfortable place to spend time reading or working. I'd also like to recognize a staff member named Jacqueline, who consistently greets guests with a warm smile and friendly hello. Her professionalism and welcoming attitude make a real difference. Jacqueline could probably teach a class on customer service--she's that good. This library is a real asset to the community.

My husband and I had the worst experience with the lady who does passports . The moment we got…read morethere , early for our appointments, she was so bothered. She was so passive aggressive and unkind. The story is long so I'll just leave it at that. We ended up leaving bc she made us feel so uncomfortable . The manager was really nice though , David I think . It was so uncalled for how rude she was , for no reason .

We have been coming to this library for a year already. We love it! The librarians have been…read moreexcellent with my three year old son. He is really enjoying visiting the library and learning so many things. He knows where to find his favs already. We really enjoy looking at I spy tank and looking for stuff since they change it for every holiday.

I am appalled!!! The library used to be the quietest place you can go to study at, and now…read moreStarbucks coffee shops are now the new library. Children crying everywhere, tutors tutoring loud, and there is barely enough sit to sit any longer. Whatever happened to the old days when someone is tutoring, they reserve a private room. I am really shocked!!! When Starbucks coffee shops are the NEW LIBRARY. What a SHAME

I have fond memories spending time in libraries at a young age…read more We booked an appointment online to renew our passports at this location. The young man, Quellen (I hope I spelled his name correctly) who helped us, was very polite, knowledgeable and professional. Front desk staff were also very pleasant. The atmosphere of this library is calm and is well maintained. Would definitely come back to this location to book passport services or if ever in the area, utilize library services.

This is a perfectly fine library. I like that there are study rooms but be aware that you must be…read moreon a group to reserve them. The lighting is adequate and the staff are friendly.

You get all five stars for the assistance. That was rendered. Also for the help with my g ,e d ,…read morethank you.. lancaster library. Enjoy this library more than the original library.Modern library, that is on j, 10West.. However, I recall the original library having actual pay phone booths.Like fom outdoor rainy streets. Obviously this placee does not have that.

I have always received excellent help at this library, over the summer they hosted a birthday party…read morefor Harry Potter which was fun and my daughter loved! I enjoy that you can reserve books ahead of time, makes for an easy quick trip.

If you can grab a spot, there is more solo workspace here than the Valencia branch…read more There are lots of businesses near by if you need to take a break in your study/work day or grab a bite.

This is a review of the Summer Stars Tutoring Program. My child attended the program and they were…read morepaired with the kindest, patient and gentle tutor, Mr. Moore. He had the right countenance to balance my energetic child. My child really grew in their reading skills and comfort in reading. I'm co grateful for this program, especially to keep my child practicing through the summer months. In addition to that, they have great community programs for all ages.

Omg I am completely mortified. The library was full of homeless people and just a lot of weirdos…read more There was a lady in front of me cursing out loud at the desk I was sitting at. The ladies bathroom had a hole in the wall!!! And when I went outside to see wha room is next door it was the men's bathroom!!!!! I feel mortified and absolutely shocked. Libraries are supposed to be a place you can feel safe and take your kids. I would never bring anyone here. The librarians were just sitting there on their monitors. I felt so unsafe I immediately left and will not be going back.

Taking one star away from a full rating, as it was extremely tedious to sign up for a library card!…read moreI'm not sure if you can do it in-person, but I did it online on www.cityofpasadena.net/library But this was still a bit of a process. **Rating my experience with a toddler** This is our local library and I'm only familiar with the kids section. I would say that about 1/4 of the library is dedicated to kids, so a pretty good selection! There are reading areas, books are neatly organized by author, and I find the staff very friendly and helpful in finding books for us. You can also find books on their online catalog and place holds. When the book is available, they will send you an email and you have about a week to pick up the book. They also have story time in parks and frequent book sales. Plenty of guest parking. I never had to struggle finding a spot. The max number of books you can check out is 100, so we have a lot to go!

I checked out the temporary Library (located less than a block than the regular one) and it is…read moresmaller, but it has a nice selection of books and even a Friends of the Library bookstore! So, that's great! Till they finish renovations at the original location, this is a nice option for those who live in the area to be able to check out books ,movies and also buy books at the cute store! Closed Fridays and Saturdays! I'll like to check out the original building someday, it's old, elegant, looks cozy with shady spots and lots of benches to relax with a book in your hand! You can do that even now! Nice spot in Sierra Madre!

Nice quiet place to read, bathroom was clean and staff was helpful…read more Outside, there is also a serene courtyard with lots of trees and benches. This library has such cool programs available like sewing workshops and kids reading to dogs (not that dogs need to be read to but it's a great opportunity for children to improve their skills and pet an animal). Check out their library calendar to find out more of what they have to offer!

They have a big catalog and really fast Wi-Fi! As of July 2025, I got 410 Mbps Down and 475 Mbps Up…read moreon my laptop.

This is my first experience visiting the library. The staff is very welcoming and friendly. They…read moreexplained everything, helped me choose books. The system is automated and simple. I'll be happy to come back. For starters, we took two books to read. You can also use the computer in the reading room.