Stayed here for two nights with my family and it was perfect! The staff were incredibly friendly…read moreand helpful. They anticipated every need and had a wealth of knowledge. The location was unbeatable and close to incredible restaurants and shops. Also, the breakfast was the best I've ever had at a hotel. Highly recommend!

Stayed in this beautiful hotel for a week on business, and it was perfect. Service was friend,…read moreattentive, and efficient. I had a single room, but with plenty of room to spread out and work in the evening. The hotel is immediately next door to the funicular, so getting to and from the train station is very easy. It's also in a pedestrian area, within easy walking distance of excellent restaurants and shopping, as well as beautiful sights. The highlight of this hotel was the breakfast - simply the most amazing variety of food and beverages I have ever seen at a hotel.

Beautiful and charming space outside. The food was good, though not out of this world. I'd…read morerecommend this place for those visiting Lugano.

They are racist. If you are not white, you will be placed in the back (of an empty room). They…read moreshould lose their Michelin status. I expressed to the waiter/manager, Alberto, that we would like to sit with everyone else, but he said we needed a reservation. I told him it was too hot to eat inside the restaurant, and he replied that it was too hot to eat outside as well. As the night progressed, I noticed the restaurant seating white customers without reservations. I hope the owners recognize that this kind of racism is bad for business.

It was very pleasant to have breakfast here this morning. Katia gave us very good service and the…read morehotel room is very special and clean too .

Hotel City was outstanding: it was great in all the ways that Swiss hotels are great, and not…read moreflawed in the ways they can be flawed. The hotel itself is clean, modern, and elegant, even if in a slightly Euro way (some of the furniture can remind you of IKEA). The rooms are unusually large. The breakfast is excellent. The WiFi works really well. The staff are friendly and accommodating (the breakfast staff especially so). The public spaces are simple but pleasant (even the staircase was created with an eye for design). The floors are also laid out well. Every floor has a printer, shoe cleaner, and coffee machine (in addition to coffee/tea facilities in the room), which are constantly refilled. Call down for an iron and you'll have one in minutes. That is, this place works just as well for business as leisure. The rooms feature air conditioning. There must be times in the summer when that's really useful. Even during more temperate times, it can help if a room starts to feel stuffy. A/C isn't a given in many European hotels, so it's a feature worth noting. One other noteworthy quality: two blocks north of the hotel is a self-service laundromat [https://www.lavanderiaselfservice.ch/], which is open long hours, has English instructions, and has friendly staff who also speak some English. [Tip: the washers automatically dispense detergent.] It's close enough that you can start off a wash, return to the hotel, eat a 30 min breakfast, walk back over, and your washing will just about be done. The quality of location depends on what you're in town for. It's not next to the waterfront or the pedestrian zones, which are a 10-15 minute walk away. However, it is right next to USI (the main university). Also, if for some reason you can't or don't want to walk, there are several bus lines that depart from a block away in multiple directions that will get you to the pedestrian zone, waterfront, Parco Civico, central bus station, train station, Paradiso, etc. quite promptly, so this location even works for a tourist. What you lose in absolute location you gain in price, facilities, and quality of service. If I had to pick one nit, it's the silly WiFi registration system, which requires an authentication every time you return to the hotel network. If you forget to re-authenticate you aren't connected, which means you could be eating up data on an expensive roaming plan (wonder how I know that...). Without getting all nerdy here, it's not hard to improve the authentication step so that this repeated authentication isn't required, and that would be a clear improvement. But, you know, you're really plumbing the depths when that's all you have to complain about...

Great place to hangout, have a beer. They offer free appetizers during certain times. I love the…read moreambiance. It's centrally located. Just a very cool vibe!! Love it and I would definitely recommend it to anyone in Lugano.

Huge Piadinas, great coffee, central location, smiling face, friendly space...who could ask for…read moremore?

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Wonderful hotel, excellent service, clean rooms and a beautiful view! We enjoyed our stay!read more

Absolutely smashing breakfast of cheeses and breads! Excellent coffee. Nice vibe of the breakfast…read morehall. Felt like a classical European breakfast if I could describe it correctly. Scenic view while dining as well

Charming hotel sitting on the hillside above Lago di Lugano a few minutes walk from the main…read moreLugano train station and a short Funiculare ride down to the lake front. The perfect setting to our romantic weekend getaway. My husband and I spent a wonderful weekend in Lugano a couple of weeks ago at the Continental Parkhotel. We decided on going down there last minute (literally one day before) during the popular tourist season so did not have too many nice hotels to choose from as most of them are booked out. My main criteria was that the hotel has a nice swimming pool, air conditioning in all the rooms and free wifi. As luck would have it, this hotel fits the bill and there was ONE room left. We were very excited and booked it straight away. At checked in, our reserved standard room type was not available. The reception agent promptly upgraded us to a superior room in the main building with a huge terrace and a beautiful view (at no extra charge). You always expect the photos on the web to look better than the real thing but this hotel looked even better in person. Built 120 years ago, the hotel is both old fashioned and updated. There's been many renovations done over the years but a lot of the original details were carefully preserved throughout the property to reflect it's former splendor. There's a palm tree garden with little stone path that leads up to a charming Grotto with long tables and benches where the hotel host BBQ's during the summer weekends. Since the property sits on the hill, the swimming pool, sun deck, and even a vineyard are all set on different levels in perfectly complimentary layouts. The hotel offers a feast-like buffet breakfast (included in the room rate). The wait staff brings you individual pots of coffee with heated frothy milk on the side. The croissants are freshly made and smells wonderful. The best part is the sunny bright dining room with a view of the mountains. The hotel is very family friendly. It seems like people go there generation after generation. The guests and wait staff greet each other like old friends....something you don't see in big major worldwide hotel chains. The concierge was friendly and helpful. They provided a lot of assistance to us over the weekend from restaurant recommendations, the best way to get from here to there, making a late night reservation at their restaurant after closing time, to supplying insect bite lotion and insect repellent spray late at night when I had no way of obtaining them from anywhere else. There's a big first aid box behind the front desk with just about everything you might need and not able to get when you need them. I was so grateful for the Fenipic gel which spared me a lot of grief after getting a string of mosquito bites on my leg walking back up from the lake late in the evening. Everything about our experience at this hotel was pleasant and positive. I would definitely stay there if I'm ever in Lugano again. Maybe even with my family from the US next time.