Stayed here for two nights with my family and it was perfect! The staff were incredibly friendly…read moreand helpful. They anticipated every need and had a wealth of knowledge. The location was unbeatable and close to incredible restaurants and shops. Also, the breakfast was the best I've ever had at a hotel. Highly recommend!

Stayed in this beautiful hotel for a week on business, and it was perfect. Service was friend,…read moreattentive, and efficient. I had a single room, but with plenty of room to spread out and work in the evening. The hotel is immediately next door to the funicular, so getting to and from the train station is very easy. It's also in a pedestrian area, within easy walking distance of excellent restaurants and shopping, as well as beautiful sights. The highlight of this hotel was the breakfast - simply the most amazing variety of food and beverages I have ever seen at a hotel.

Everything is poor. The shower is dangerous. Service all but absent. Food scant and underwhelming…read more The room hasn't been updated since the 80s. Horrible place. Three nights at high rates, leaves me exasperated. Stay away.

Stayed here for 2 nights in May as part of a group tour…read more Our room was very big and facing the lake with a small balcony. I was very happy with the room and wish we had more time to spend there. There were some chocolates and jellies waiting for us in the room when we checked in which were delightful! The location of the hotel is very conveniently located with a quick walk to the downtown Lugano area with lots of shops and restaurants. We had breakfast included which was buffet style. The first morning we got there early and had a spot outside to enjoy the view. The breakfast itself was just okay. The second day our group was leaving early so they had arranged for an earlier opening for breakfast but when we got there they were still setting up and did not have all the options available. All said, I would consider staying there again if ever back in the area. I understand there are two parts of the hotel and have heard negative things about the other part so would want to make sure I was in a similar lake facing room in the main hotel building.

This hotel presents itself as a 5-star hotel. It may have been at one time, however that time has…read moresurely passed. I would give it 0 Stars, but they do have an amazing view. The hotel is VERY dated, old furniture and fixtures. There were old bodily fluids on the bedspread, the towels had "baked in" dirt on them. When speaking to locals, they said they believe that the hotel is resting on its laurels and it's Michelin starred restaurant. Extra added bonus: they misplaced our car keys, finally finding them after 45 minutes. DO NOT STAY HERE EXPECTING A 5-STAR EXPERIENCE!!! Giving them the benefit, it's at best a 2-star hotel.

This is a great spot and I would highly recommend it. It is walking distance from Lugano (20-30…read moreminutes pending where you going) and the staff are just fantastic. My son and I had dinner in the main restaurant one night which did not disappoint at all. We took advantage of the inability to get swiss wine outside the country and ordered a nice 2012 Merlot that had a bit of age but was still clearly a young wine. The squash flowers had a flavor which they lacked earlier in the week at a restaurant in Milan and the duck was just fantastic--perfectly cooked with nice accompaniments. I forgot to snap a picture of dessert so I do not recall it but I know we loved it!

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Wonderful hotel, excellent service, clean rooms and a beautiful view! We enjoyed our stay!read more

Every room is a suite. Every room has an outdoor space, often with a stunning view of Lake Lugano…read more Every aspect of this hotel is infused with old world charm and the staff are incredibly helpful and kind. It may be a bit isolated, but panoramic views typically require such logistics. But that shouldn't matter. There are several restaurant choices inside. The Havana Deck is a great bar/lounge. There are outdoor spaces to dine and relax. A few things to note, you will pay a fairly high price for this experience. It's a 38 Franc cheeseburger. Is the cheeseburger worth 38 Franc's? Also, no, it's good, it's delicious, it's pretty overpriced. As of the writing of this review, 38 Francs is about $48 USD. But breakfast is included in your stay so, assume you would have paid half of that for breakfast and we're back to even. I've stayed at the Parco 4 or 5 times now. I know the secret pathway from the Paradisio train station up to hotel - this is a must to know if you're traveling by train. Otherwise, you have a long, winding walk to the train station. Go down the the lowest level, hand a left out the stairs, and then exit into a cement stairwell. Walk up that short flight, then walk along the cement sidewalk and slippery wet steps until you can see the train station. Do not fail to take this advice. Walking on the street is a 20-minute effort, the path is 3-minutes max. Sometimes in the morning, on a weekday around 7am, when a large number of guests are getting ready for their workday, the shower will slightly fluctuate from the perfect temperature to slightly too hot, then slightly too cold. But the water pressure is amazing, the towels are always fresh and hung right by the shower, and a quick chill is something people have experienced in Switzerland for quite some time.

Absolutely amazing & sweet hotel! We celebrated our 5th wedding anniversary and I am so glad we…read morechoose this hotel. The service was impeccable and attentive. Very good location. 1 stop from the Lugano Center by bus or train. It comes every 15 minutes, we never waited longer. Also you can have a short walk to the funicular that goes to Mount Salvatore ( for that one you have to pay even with Ticino card). First of all - if you come with big luggage like us - take taxi! One can't rely on public transport because you will have to climb the stairs (approx. 10 floors) and then you come trough the back of hotel were you don't have access without a room key. Our room wasn't ready when we arrived so we went to town and when we came back from the back door we didn't had key and intercom didn't work either. Had to call hotel with a cellphone to open door for us. Rooms are very clean and spacious. We got upgraded to the suit and we had nice panoramic lake of Lugano view. But one can't enjoy patio too much because mosquitos are very brutal there. When we got to our room we had complementary bottle of champagne and greeting card. It was so sweet and welcoming. Our suite room had a complementary coffee and tea. But however water wasn't included. First evening we ran out of water and we went to get water and receptionist sent us to the hotel bar at Cuban place where they sold us Fiji water bottle for 10 francs!! While I discovered later there was a water in mini bar ( inside of the fridge) at the hotel room for half a price. Its funny because when we came to the receptionist the guy ask the same question and she sent both of us to the bar. It kind of disappointed me because 10 franc for water its more than we paid at Michelin Star Restaurant. Also they have water jar in the lobby but only during day time! Next day I just went to refill my bottle there. Hotel has good premises - I enjoyed my time at the pool, sauna and steam room. They also have small gym as well. And few restaurants. cuban bar was very nice with little options for snacks which was perfect because we didn't want to have a big meal that was at main restaurant. Cuban bar has a very nice view of Lugano and great cocktails. We spent there at least 3 evenings enjoying a great view. I highly recommend their salmon gravlax and tartar both were amazing. Also we tried their tasty burgers and they were nice to split it for us. We didn't had breakfast included but last day we were leaving for Milan and decided to take a breakfast which was 35 franc per person. I think it's very expensive for very simple buffet style breakfast. We just had an omelet and coffee each. Another bonus was Ticino card - ASK FOR IT!!! We didn't had to pay for for public transport in Ticino area and we went to Fox town, Lugano center, and funiculars for free! In general - good hotel and decent price with nice pool and restaurants on site. Nice steam room & sauna to relax. And very attentive service. They even left us complementary Swiss dessert day before we check-out to thank us for choosing them. I highly recommend this place and we will definitely consider when we come back!

Worst hotel I've ever stayed at. Our hotel room door handle fell off, food awful, hotel weirs and…read moresmelly, and room not clean. Thank god we only booked one night. Long dark and scary halls lead to your awful room. No top sheet on the beds. Just an awful place to stay.

I have stayed at this hotel at least 10 times and it's by far the best hotel in Lugano for the…read moremoney. There are several others that are far more luxurious but you're not going to be spending much time in them. You want to walk around the lake, go to restaurants, shop, and be out and about. The rooms are clean, well appointed, and the bathrooms are a solid A- with excellent water pressure. A few huge perks of this incredibly well-priced hotel: The Nespresso machine in the room. You'll have a half dozen pods at your disposal, so an immediate double-espresso as soon as you wake up can be had. Secondly, the water refill option in the hallway. Every room comes with a nice glass water bottle that you can refill with the perfectly drinkable, clean water of lovely lugano, and you can even get Frizzante ie sparkling water. No need to buy several bottles of water, and it's key to stay hydrated if you're going to climb up the stairs and not take the funicular and see some amazing panoramic views of Lake Lugano. You're 10 steps away from a dozen restaurants and cafes, but if you want to get into the main area with the piazzas and shops, the walk is less than 10 minutes, and you'll enjoy that lovely tree-lined walk, right along the lake. Don't drop 300 Euros on a luxury hotel. Just stay at Novotel. Half the price, 90% as good, walk for 3 minutes, and I mean literally 3 minutes. You can't lose.

This hotel was booked through my group tour with Globus. I have no idea what the price would…read morenormally be. The location is okay. It's about 5 minute walk to the water front and a 20 minute leisure walk to the center of town. It's a really nice walk along the water, but might be tiresome if you have any mobility issues. The rooms were quite nice. I'm not sure if they have true queen or king beds, as I had two single beds pushed together and covered with a mattress topper. This was great except for the fact that the comforters were two twin size ones still. The bathroom was also one of the biggest ones we've had in Switzerland. The water pressure in the shower is a bit weak. The wall of the bathroom is glass, so if you're sharing a room with someone in their inside, it does light up the room. There is no curtain because it's the other side of the shower. Breakfast is okay, nothing special. Switzerland hotel breakfasts definitely cannot compare to the extensive and varied breakfasts at Asian hotels.

the best thing about this hotel was the breakfast buffet. Go stay here just for that! I stayed 2…read morehours... :) The rooms were nice, the beds average comfort, and the view spectacular. the pool is nice, with a nice little courtyard to sit and relax.... there is a reading room and a room with antique items there too! Hotel staff are helpful and nice.

What a great location to stay at in Lugano. Its walking distance from the main shopping district…read moreand center squares in town, plus across the street from the lake..hotel has lake views. The rooms seem to all be renovated recently and some super new. The hotel has old fashioned decor but it doesnt look old and grungy? Weird but its the only way I can describe it. The service was fantastic from front desk to bar and restaurant. The front desk recommended a great place to eat and they were super helpful. The breakfast was a nice selection of food for all types of eaters, coffee was so so. The only complaint is the walls were thin. I could hear the people next door to me so if you are a light sleeper, it may not be the place for you. Parking was right under the hotel and easy in and out during the day if needed.