Stayed here for two nights with my family and it was perfect! The staff were incredibly friendly…read moreand helpful. They anticipated every need and had a wealth of knowledge. The location was unbeatable and close to incredible restaurants and shops. Also, the breakfast was the best I've ever had at a hotel. Highly recommend!

Stayed in this beautiful hotel for a week on business, and it was perfect. Service was friend,…read moreattentive, and efficient. I had a single room, but with plenty of room to spread out and work in the evening. The hotel is immediately next door to the funicular, so getting to and from the train station is very easy. It's also in a pedestrian area, within easy walking distance of excellent restaurants and shopping, as well as beautiful sights. The highlight of this hotel was the breakfast - simply the most amazing variety of food and beverages I have ever seen at a hotel.

Everything is poor. The shower is dangerous. Service all but absent. Food scant and underwhelming…read more The room hasn't been updated since the 80s. Horrible place. Three nights at high rates, leaves me exasperated. Stay away.

Stayed here for 2 nights in May as part of a group tour…read more Our room was very big and facing the lake with a small balcony. I was very happy with the room and wish we had more time to spend there. There were some chocolates and jellies waiting for us in the room when we checked in which were delightful! The location of the hotel is very conveniently located with a quick walk to the downtown Lugano area with lots of shops and restaurants. We had breakfast included which was buffet style. The first morning we got there early and had a spot outside to enjoy the view. The breakfast itself was just okay. The second day our group was leaving early so they had arranged for an earlier opening for breakfast but when we got there they were still setting up and did not have all the options available. All said, I would consider staying there again if ever back in the area. I understand there are two parts of the hotel and have heard negative things about the other part so would want to make sure I was in a similar lake facing room in the main hotel building.

This hotel presents itself as a 5-star hotel. It may have been at one time, however that time has…read moresurely passed. I would give it 0 Stars, but they do have an amazing view. The hotel is VERY dated, old furniture and fixtures. There were old bodily fluids on the bedspread, the towels had "baked in" dirt on them. When speaking to locals, they said they believe that the hotel is resting on its laurels and it's Michelin starred restaurant. Extra added bonus: they misplaced our car keys, finally finding them after 45 minutes. DO NOT STAY HERE EXPECTING A 5-STAR EXPERIENCE!!! Giving them the benefit, it's at best a 2-star hotel.

This is a great spot and I would highly recommend it. It is walking distance from Lugano (20-30…read moreminutes pending where you going) and the staff are just fantastic. My son and I had dinner in the main restaurant one night which did not disappoint at all. We took advantage of the inability to get swiss wine outside the country and ordered a nice 2012 Merlot that had a bit of age but was still clearly a young wine. The squash flowers had a flavor which they lacked earlier in the week at a restaurant in Milan and the duck was just fantastic--perfectly cooked with nice accompaniments. I forgot to snap a picture of dessert so I do not recall it but I know we loved it!

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Wonderful hotel, excellent service, clean rooms and a beautiful view! We enjoyed our stay!read more

Worst hotel I've ever stayed at. Our hotel room door handle fell off, food awful, hotel weirs and…read moresmelly, and room not clean. Thank god we only booked one night. Long dark and scary halls lead to your awful room. No top sheet on the beds. Just an awful place to stay.

Absolutely smashing breakfast of cheeses and breads! Excellent coffee. Nice vibe of the breakfast…read morehall. Felt like a classical European breakfast if I could describe it correctly. Scenic view while dining as well

Charming hotel sitting on the hillside above Lago di Lugano a few minutes walk from the main…read moreLugano train station and a short Funiculare ride down to the lake front. The perfect setting to our romantic weekend getaway. My husband and I spent a wonderful weekend in Lugano a couple of weeks ago at the Continental Parkhotel. We decided on going down there last minute (literally one day before) during the popular tourist season so did not have too many nice hotels to choose from as most of them are booked out. My main criteria was that the hotel has a nice swimming pool, air conditioning in all the rooms and free wifi. As luck would have it, this hotel fits the bill and there was ONE room left. We were very excited and booked it straight away. At checked in, our reserved standard room type was not available. The reception agent promptly upgraded us to a superior room in the main building with a huge terrace and a beautiful view (at no extra charge). You always expect the photos on the web to look better than the real thing but this hotel looked even better in person. Built 120 years ago, the hotel is both old fashioned and updated. There's been many renovations done over the years but a lot of the original details were carefully preserved throughout the property to reflect it's former splendor. There's a palm tree garden with little stone path that leads up to a charming Grotto with long tables and benches where the hotel host BBQ's during the summer weekends. Since the property sits on the hill, the swimming pool, sun deck, and even a vineyard are all set on different levels in perfectly complimentary layouts. The hotel offers a feast-like buffet breakfast (included in the room rate). The wait staff brings you individual pots of coffee with heated frothy milk on the side. The croissants are freshly made and smells wonderful. The best part is the sunny bright dining room with a view of the mountains. The hotel is very family friendly. It seems like people go there generation after generation. The guests and wait staff greet each other like old friends....something you don't see in big major worldwide hotel chains. The concierge was friendly and helpful. They provided a lot of assistance to us over the weekend from restaurant recommendations, the best way to get from here to there, making a late night reservation at their restaurant after closing time, to supplying insect bite lotion and insect repellent spray late at night when I had no way of obtaining them from anywhere else. There's a big first aid box behind the front desk with just about everything you might need and not able to get when you need them. I was so grateful for the Fenipic gel which spared me a lot of grief after getting a string of mosquito bites on my leg walking back up from the lake late in the evening. Everything about our experience at this hotel was pleasant and positive. I would definitely stay there if I'm ever in Lugano again. Maybe even with my family from the US next time.

I have stayed at this hotel at least 10 times and it's by far the best hotel in Lugano for the…read moremoney. There are several others that are far more luxurious but you're not going to be spending much time in them. You want to walk around the lake, go to restaurants, shop, and be out and about. The rooms are clean, well appointed, and the bathrooms are a solid A- with excellent water pressure. A few huge perks of this incredibly well-priced hotel: The Nespresso machine in the room. You'll have a half dozen pods at your disposal, so an immediate double-espresso as soon as you wake up can be had. Secondly, the water refill option in the hallway. Every room comes with a nice glass water bottle that you can refill with the perfectly drinkable, clean water of lovely lugano, and you can even get Frizzante ie sparkling water. No need to buy several bottles of water, and it's key to stay hydrated if you're going to climb up the stairs and not take the funicular and see some amazing panoramic views of Lake Lugano. You're 10 steps away from a dozen restaurants and cafes, but if you want to get into the main area with the piazzas and shops, the walk is less than 10 minutes, and you'll enjoy that lovely tree-lined walk, right along the lake. Don't drop 300 Euros on a luxury hotel. Just stay at Novotel. Half the price, 90% as good, walk for 3 minutes, and I mean literally 3 minutes. You can't lose.

This hotel was booked through my group tour with Globus. I have no idea what the price would…read morenormally be. The location is okay. It's about 5 minute walk to the water front and a 20 minute leisure walk to the center of town. It's a really nice walk along the water, but might be tiresome if you have any mobility issues. The rooms were quite nice. I'm not sure if they have true queen or king beds, as I had two single beds pushed together and covered with a mattress topper. This was great except for the fact that the comforters were two twin size ones still. The bathroom was also one of the biggest ones we've had in Switzerland. The water pressure in the shower is a bit weak. The wall of the bathroom is glass, so if you're sharing a room with someone in their inside, it does light up the room. There is no curtain because it's the other side of the shower. Breakfast is okay, nothing special. Switzerland hotel breakfasts definitely cannot compare to the extensive and varied breakfasts at Asian hotels.

the best thing about this hotel was the breakfast buffet. Go stay here just for that! I stayed 2…read morehours... :) The rooms were nice, the beds average comfort, and the view spectacular. the pool is nice, with a nice little courtyard to sit and relax.... there is a reading room and a room with antique items there too! Hotel staff are helpful and nice.

What a great location to stay at in Lugano. Its walking distance from the main shopping district…read moreand center squares in town, plus across the street from the lake..hotel has lake views. The rooms seem to all be renovated recently and some super new. The hotel has old fashioned decor but it doesnt look old and grungy? Weird but its the only way I can describe it. The service was fantastic from front desk to bar and restaurant. The front desk recommended a great place to eat and they were super helpful. The breakfast was a nice selection of food for all types of eaters, coffee was so so. The only complaint is the walls were thin. I could hear the people next door to me so if you are a light sleeper, it may not be the place for you. Parking was right under the hotel and easy in and out during the day if needed.