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    LA Car Guy

    5.0 (2 reviews)
    Open 10:00 am - 6:00 pm

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    3 months ago

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    Trade-In Solutions - Trusted car buyers, in the West Los Angeles area, since 2017.

    Trade-In Solutions

    (502 reviews)

    Sawtelle

    I found them by accident on Auto Trader and honestly had no expectations. Called on a Wednesday,…read moreand Jess picked up -- a real person, no machine, no hold music. She was warm, helpful, and never once tried to push me toward anything. I told her I wanted to come in Friday and asked if they could hold the car. She said yes, no deposit required. That alone told me a lot about how these people operate. When I got there, the boss was around too -- relaxed, straightforward, no pressure. The young guy who took me on the test drive was great -- you can tell he genuinely loves what he does. That kind of enthusiasm is rare, and it made the whole experience easy. And at the front desk, I was greeted by a young lady whose name -- I promise I am not making this up -- is Jennifer Lopez. Lol. I bought a 2021 Tesla Model Y. When I got home and ran the numbers myself, I was off from their figures by three dollars. Three. No hidden fees, no surprise add-ons -- just taxes and DMV, exactly as discussed. They also buy and sell used vehicles, electric cars especially, so whether you're buying or selling it's worth giving them a call. Couldn't be happier with the experience. Would absolutely go back and would recommend them to anyone tired of the usual dealership runaround. Thank you to Jess, to the boss, to the test drive guy, and to Jennifer Lopez -- you're all great. Antonio

    I found Trade-in Solutions on Caredge.com and Cargurus.com originally, and based on the yelp…read morereviews and the great call I had with Jennifer from the dealership who followed up on my online inquiry about a 2023 Tesla Model Y they had in stock, I decided to book a test drive the next day (May 20th!) The listed price on their website for the VIN 7SAYGDEE2PA109095 was $29,388 as of May 19th when I looked and sent in the inquiry about the car online after-hours. Jennifer called in the morning May 20th and helped me set up the test drive same-day and was very helpful. The staff were all very nice, patient, and accommodating. They let me test drive + inspect the vehicle from head to toe. Adam led me on the test drive and let me test out everything I wanted to test out. After the test drive, one of the managers Jess sat me down in her office to talk purchase numbers - frankly I was ready to purchase the car immediately after how patient and upfront every one of their staff members had been! Sadly, that is where the pleasantries ended. Jess wrote up an out-the-door price that listed the car as $30,888. This was an increase in price overnight of $1500. I mentioned to Jess that it appears they had raised the price since I viewed it online, and that I felt a little bait and switched, but that if they would honor the original price they had listed the car for, I was still interested in purchasing it. Jess quickly hurried me out the office after going to talk to the store manager or someone, and reassured me that she would contact me regarding the pricing history of the car. She did, just 30 minutes later when I had sat down for lunch with my family. Jess insisted that I had been viewing a different VIN from a car that was now in Seattle despite the screenshots I have uploaded to this review proving the price increased unexpectedly (thankfully I still had their dealership's website open from the night before on my laptop when I got home, and I was able to download the original web page proving the price for this exact VIN was indeed originally $29,388 before I came in to test drive!) To stop the arguing and unnecessary back-and-forth, I asked her politely to confirm that the new price of $30,888 was the price they were going to stick with, and she confirmed that this was indeed the price they would stick with and that there was no changing the price. She further insisted that I was the one who was mistaken and that the car I viewed was not in their possession, and thanked me for coming in anyways and to have a nice day. While this kind of practice is not uncommon, reading the reviews on here for this dealership really did not lead me to expect this kind of bait-and-switch behavior! If Jess had simply told me they had a pricing error and the dealership wanted to sell the car for $30,888 and not $29,888, I would have accepted this and purchased the car anyways especially considering how accommodating the staff had been, but to lie to my face and try to convince me I was delusional? This goes against my moral compass and I cannot in good conscience support behavior like this. I am uploading pictures of the sales sheet and their company's website as further proof. However, I would like to say that everyone aside from Jess (Adam, Jennifer, and the kind front deskman whose name I sadly cannot remember right now) did their jobs well and were extremely helpful and patient! I may consider reporting this to the better business bureau as well, as bait-and-switch tactics such as these are exactly why dealerships get a bad rep. Make sure to take screenshots of the dealership's website of the car you are going to purchase before contacting them for a test drive or coming in person to view the car! This will save you a headache. Also make sure the VIN is clearly visible, as Jess proved that this would've been necessary to prove the original price.

    EZGo Cars - Glendale

    EZGo Cars - Glendale

    (374 reviews)

    everything was great, especially our service advisor Tegan, who is unmistakably highly…read moreknowledgeable of what she was doing, the process was easy from car inspection to the auction, they were right, easy to do so you can go with the$$$ right away, ez go carsss!!!

    This was GREAT!! I sold my GMC Acadia to them. I was skeptical that this wasn't a legit company,…read morepartially because I had never heard of this business model of selling your car, and partially because of the name (it just didn't sound serious.) But I researched it and decided to go for it. It turned out to be the perfect happy medium between doing a dealership trade in (most convenient but least amount of money for your car) and selling my car privately (huge hassle but most amount of money for your car). I made an appointment and went to the Woodland Hills location. The whole thing took about an hour. They did an inspection, posted my car on their portal, and ran an online auction for 10 minutes where we watched a TV screen as about 50 dealers looked at my car. I got about 12 offers I think (10 is average) and I accepted the highest one. You don't have to; you could walk away if you wanted. But that offer was considerably higher than if I had sold my car to the dealership as a trade in. Maybe not as high as a private sale would have been because they are a middle man, but WAY less hassle. An hour versus weeks of fielding emails or phone calls, letting people test drive it only to be ghosted ... no thank you. They wrote me a check right there and I left my car. I had a friend pick me up. It was SO easy. I will definitely do this option again next time. I wish I could remember the name of the woman who handled everything; she was great!! Shout out to her and apologies for forgetting her name!

    LA Car Guy - carbuyers - Updated May 2026

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