Worst buying experience ever! This dealership overpromises and underdelivers. Do not buy here…read moreunless you want to be constantly misled and don't value your time!
I first communicated with Elijah by email to obtain a quote for a Brand-New, fully functional EV9 Land (6-seater). He made an enticing offer on an EV9 GT-Line that included OEM all-weather cargo floor mats, which convinced my wife and me to come in expecting a quick and easy purchase.
Upon arrival, however, the atmosphere immediately changed. My excitement quickly turned into anxiety. Elijah told us that the GT-Line might no longer be available because it was pending purchase. We had just experienced a classic bait-and-switch.
He then said the only vehicle available was the Land model and allowed us to test-drive it. During the test drive, we noticed it was the 7-seater, not the 6-seater we had specifically negotiated for. Elijah and his team assured us that the 6-seater was still available but couldn't be test-driven because the 12-volt battery was dead. They reassured us that the battery could be replaced immediately by the service department and that the vehicle would be delivered directly to my home on Monday, just two days later and the first day the service department would be open.
The deal sounded great, and the team seemed sincere and trustworthy. Based on those promises, we decided to purchase a brand-new vehicle with a dead battery. We met with Eric in finance, signed all the paperwork, and declined all additional warranties and protection packages. He also told us that copies of all the signed paperwork would be included with the vehicle upon delivery.
Monday came and nothing. No one contacted us, and no one returned my calls despite my repeated requests. On Tuesday, Elijah told me the vehicle was being detailed and that Diego would deliver it before 6:00 p.m. That afternoon, Diego called to inform me that the 12-volt battery was still producing error messages and that the vehicle had to be returned to the service department.
From that point until the vehicle was finally delivered on Thursday evening, I spent my time playing phone tag with the dealership. I constantly felt like an afterthought. Calls and text messages were often not returned until after 5:00 p.m., and updates were minimal. The repeated excuse was that everyone was too busy helping customers throughout the day.
The next morning, while thoroughly inspecting the vehicle after delivery, I discovered that it was missing the plastic trim piece surrounding the front trunk (frunk) release lever. I immediately notified both Diego and Elijah so the missing part could be included with the delivery of the OEM all-weather cargo floor mats.
When the floor mats finally arrived, the third-row mats didn't even fit because the service department had shipped the wrong set and they failed to include the missing plastic trim piece as discussed. Their solution was for me to drive back to the dealership.
After days and weeks of frustration caused by poor communication, broken promises, and repeated mistakes from both the sales and service departments, the final straw came the following week. We were finally able to log into Kia Finance to make our first payment, only to discover that the loan amount included an additional $1,199.
Unsure why, we thought to review the signed paperwork. It was then that we discovered none of the signed finance documents had been included with the vehicle upon delivery.
Without disclosing it to us, the finance department had added a 4-in-1 Combo Warranty to our financing contract, despite the fact that we had clearly declined all additional warranties and protection plans during the signing process.
Once again, do not do business with this dealership!!! My experience was filled with misleading sales tactics, poor communication, repeated service mistakes, and undisclosed finance charges. I will never return, nor will I recommend this dealership to anyone. If you value honesty, transparency, and good customer service, I strongly suggest taking your business elsewhere!
