Very sad to be writing a negative review for this sweet store, but unfortunately I had one of the worst customer service experiences I've ever with LDBA.
I purchased a painting by Deborah Stein here, and was beyond excited to have it shipped back home to NY when the show was over. This was my first fine art purchase and a significant sum for me in what I saw as a lifelong home investment. I gave my cell phone, home address, and email and checked constantly for updates. After a month I called LDBA who said they had shipped the painting via USPS but "forgot to email and send a tracking number because the team was on vacation in Europe". I was stunned by the lack of communication and responsibility and in the end the package never arrived as LDBA had marked it as ok to leave outside the apartment building without a signature... in New York city. Apparently the package was left in the street, but I was never made aware it was even sent.
I lost over 700 dollars, was not offered a refund, store credit, or even really an apology acknowledging the error on LDBA's part. I used to love this store, but I cannot recommend anyone shop here for a serious purchase. Beyond disappointed. read more