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    L C James & Associates

    5.0 (1 review)
    Closed • Closed

    Services - L C James & Associates

    Accountants

    Audit and conflict resolution support

    Current year tax preparation and filing

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    6 months ago

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    Avalara - Avalara

    Avalara

    (242 reviews)

    I have a very different opinion and experience than a lot of the comments on here. We have used…read moreAvalara in conjunction with our ERP (Netsuite) for years now and the process is very smooth. As an out-of-state seller into many jurisdictions the process was becoming unmanageable when we were tracking and reporting sales tax manually. Avalara's service cleaned everything up an it is a relief not to have to worry about the liability and possible mistakes of manual sales tax. We recently got audited by California and when the auditor saw that we were using Avatax, she said this makes the process so much easier, and in fact the audit was finished quickly.

    Avalara is one of the biggest pain in the rears to work with. You get American sales people, then…read moreonce you sign a contract, you don't speak to an American again. The sales people don't actually know what the tax laws are. I believe they are fed lines from AI. They didn't sell me enough returns due to the fact the sales person didn't know that if I have an physical location in an SST state it means I have to purchase returns. They then gouged me. The onboarding process was handled poorly, they didn't process the fact I had SST so then they charged me for more returns there. Avalara woefully disregarded me as a client, when I went to cancel. They wouldn't give me a refund. STAY AWAY. Update: After they forced me to pay for more returns and I have now cancelled. They won't refund me for the returns they will now no longer be filing. See attached email.

    L C James & Associates - accountants - Updated October 2026

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