We hired Jack Shaefer to file our 2018-2021 taxes. He was thorough, timely, detail-oriented, and responsive. But in the end, I really disliked the service and wished that I had gone elsewhere. Although I have earned a Ph.D., I am not educated in accountancy, business, or tax law; so, probably like many clients, I wasn't able to converse with Jack in his professional language. As a result, I felt like nearly all of his communications to me were hard to understand or ambiguous. I never felt like he understood me, and I struggled to understand him. I never felt like he had my best interest in mind; but rather, got the impression that he thought that I was trying to cheat the system, rather than just file and pay my taxes legally. It seemed like he was more a fiduciary for the IRS than for me. (In reality, he was probably neither.) I think that Jack is no longer taking on new clients, so my advice to find someone else is probably irrelevant. But this was the second worst customer service that I have ever experienced. read more