Popped in to Freeport Self Storage today to drop off a few things into my unit and ran into the…read moremain man in charge, David. He's the founder and owner and is there day and day out always making sure customers have a great experience. He really is one of the nicest business owners I've ever met. His team there is always equally fabulous and it's clear he's fostered a great work environment. If you're looking for a storage unit, for both long or short term, they've got my stamp of approval and my 5 stars. Note: I decided to try something new and added a video review to my post.

I rented a unit at Freeport Self storage about 8 years ago, and everything was smooth and easy…read more I'm needing to rent a unit again, and they were my first choice. It's even better now; there's an additional building, truck rental, and many upgraded features that will make renting even easier this time around. Brenda was friendly and helpful and took time to go over everything, and let me know that I can call with any questions. Definitely recommended.

So I go to help my kid move her stuff into a small 5+ 10 unit, I walk in and there's no AC no…read moreventilation no light in the unit. A huge cockroach crawls past me as I'm walking towards her unit so we turned around and she took her stuff out and we will not be leaving anything there.

The customer service is excellent. The facility is clean and carts are accessible to haul your…read morebelongings back and forth. Very happy with this rental.

I used this storage unit between moving from an apartment to a house. It was about 3 months. When I…read morewent to move out of the unit a good majority of the stuff I stored had mold on it. I tried to use the insurance I purchased and that did not cover anything. I spoke with a assistant manager since the manager was away. I was told to send pictures and an email recapping it and that someone would get back to me. That was months ago and I never heard anything. Had to throw some stuff out and had to get some professionally cleaned. So much for a climate controlled storage unit. I would not recommend this storage unit.

Well, I had no issues in the beginning but I'm really not happy with a recent experience. I…read moreupgraded to a larger unit and a few weeks later I went to grab some work gear from my unit right before work and I was locked out by cube smart... They added their own lock to my unit and I couldn't get any of my work stuff out. I went to the office and they were on break so I had to wait 45 mins for them to return . They said that I was locked out because I was 17 days late on my payment so I explained that I'm enrolled in auto pay and it must be a mistake so they looked it up and said that my credit card was declined and then they tried charging me 2 late fees to take their lock off but they obviously made a mistake when upgrading my unit so I complained and they ended up not charging me any late fees and removed the lock. My card is fine and I've never been declined before upgrading my unit. Besides that, I never Received a bill, letter, email, phone call, Ect. Letting me know that I owed a payment and I only found out because I was locked out. It was kind of embarrassing and definitely frustrating to show up and just be locked out without warning. I spoke to my In Laws because they have a unit there also and they said that they had the same exact problem after upgrading to a different unit. I understand that mistakes happen and I'm fine with that but I don't think that it was fair that they treated me like it was my fault and just carelessly locked me out of my unit and tried to charge late fees to get the lock off without even attempting to contact me or sending a bill first. How am I supposed to know that the bill wasn't automatically paid like it was supposed to?

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!

Tyesha was very nice, building extremely clean. Made the process easy…read more Would recommend this facility

I love this I came to find info and I just rented I love the 2 lady who work there thank youread more

Hired for an appliance and exercise equipment swap which took twice as long as what was quoted and…read morethey couldn't even move the refrigerator which was the main appliance that needed to be swapped. Arrived with limited tools and I had to finish disassembling a treadmill because they were unable to do it themselves. $850 and we have to hire different movers to finish the task.

We recently did a move from Queens to Westchester, a two bedroom apartment to a single family…read morehouse. Our movers Welton and Rashon did a fabulous job. It was a long day and they worked nonstop. They were efficient and the nicest guys. The office was really responsive and helped coordinate everything for our move without a problem. The only thing stopping this experience from being five-stars was that we could have used a little more guidance from the office on wrapping our furniture in advance, some things were slightly damaged probably because I misunderstood what was our responsibility and what was the movers in terms of the furniture.

Amazing resource for shredding important documents. Reasonably priced, easy and efficient. Highly…read morerecommend

Went back to SQ today in an attempt to downsize to a smaller unit. The same lady was there and she…read morebrought up our previous encounter. Even though she wanted to discuss it further, I didn't carry on the conversation after the initial sentences because I felt it was not going to improve things. However, I was incorrect. When my wife asked for a smaller unit, we were told that there were none available on the first floor. When my wife asked if I wanted an upstairs unit, I said I didn't. The lady there went in to high gear to make sure we were going to be satisfied and not move to another storage company. She tried hard to find a solution. Even to the point of calling a customer who had reserved a unit on the first floor to see if they would take one on the second floor. It all worked out thanks to her. The other customer said they would take the upstairs unit and I could have the one downstairs. Kudos.