The service was okay, but I expected a bit more. The staff was friendly, and they fixed my phone,…read morebut it took longer than I hoped. Overall, decent experience but not exceptional.

From the owner: Welcome to our cellphone store, where we offer top-notch services that keep you connected! At our…read morestore, we specialize in cellphone prepaid plans and expert phone repair services. Whether you're looking for a new prepaid plan to fit your needs or require professional repairs for your device, we've got you covered. Our dedicated team of experts is committed to providing exceptional customer service, ensuring that you have a seamless experience from start to finish. With our extensive knowledge of the latest cellphone models and cutting-edge repair techniques, we guarantee reliable solutions and quick turnaround times. Trust us to keep you connected and your devices running smoothly. Visit our store today and discover the difference that sets us apart from the rest.

It looked as if my laptop had viruses or had been hacked or.... whatever. (I'm a complete Luddite…read moreso I haven't a clue!) I stopped in to ask if I needed an appointment and was told I was fine for a walk-in that afternoon. I came back with the laptop and was told it could take anywhere from 1-4 hours depending on the severity of the problem. Well, they got it resolved in about an hour, patiently answered a number of my very clueless questions, and charged me the minimum price they'd quoted - and they gave me the senior discount that I'd forgotten to ask about! Not being a techie sort of person, I was really dreading having to deal with this and kind of worried about being made to feel stupid! Well, Tim and Jacky were both quite lovely and I was delighted to see they didn't just have the technical skills but also great customer service skills. All told, a very positive experience.

They repaired my iPad screen that was lifting, quickly and carefully. The work looks clean, the…read morescreen feels solid again, and the whole process was stress-free. I'd definitely recommend their service.

I contacted Bit Repair for keyboard cleaning - for $50 they removed every key and deep cleaned the…read moreentire keyboard. Shipping the keyboard to them, and overall communication, was a smooth, excellent process. 10/10 I would recommend this shop.

Went to Bit Repair to fix the broken back glass ($90) and back-facing camera ($100) for my iPhone…read more12 Pro Max. Be patient as they're pretty busy. But they're communicative about price and the wait time (I waited 3 hrs). 10/10!

Was a great experience was very friendly and wait wasn't long at all to fix ps5 definitely will…read morecome back again !

So it's been quite a while since I've needed to pay a visit to the Smart Addiction shop and now…read morethey are in a different location than those first times that I needed their help. Recently I miscalculated my stride on some steps and came crashing down with my mobile in my hand and while I wasn't injured, my phones corner glass was smashed. I was mad for the most part since the phone is only five months old and didn't have insurance on it. Before you chide me about that, I should mention that I've never so much as scratched a phone screen in the 25 or so years of using these devices. End of streak. So anyway after being scolded by Verizon, I headed to the Smart Addiction store which is also known as "iFixit New York, Bay Ridge" location to assess the damage and the cost to repair. Sadly, the screen for this particular model was not in stock and would need to be ordered. I have a Google Pixel 9 Pro XL since I rather like a large phone based on all the web and social media stuff I do. The other downside would be the cost of $300 to replace and repair this broken screen. They said the Google phones are costly repairs so the part was ordered and I waited a few days. Once it was in the shop they took my device for a few hours and all was good as new. The staff is friendly but as technicians they are more interested in getting the job done efficiently for the customer. I told them the exact happening that got the breakage for them to be aware in case such actions lead to other issues. It's always best to be honest with the technicians. If you spill something on a laptop, let them know, if you drop your phone out a window, let them know etc. All in all I am glad that they are here and I hope that its a while before I have to come in there again since I don't like breaking things. Another good option at this location in Bay Ridge is that they have one of those Go Lockers so you can direct Amazon, FedEx and more to so you don't miss a delivery while you are at work. Thanks for the repair gang.

The people are very kind and they have a great selections with cases for your air pods, Apple…read morewatches, tablets and cellphones but one thing that made me give a 3.5/4 stars was that I gave in my Apple Watch to get fixed like 2 weeks ago, and I'm still waiting on it. They said it'll be done in 3 days And I went there 3 times to pick it up and there was always some kind of excuse and didn't even decide to call and let me know. I called before I came and they said it should be here when you get here and when I did they still expected me to wait an hour. They're very kind but who ever works with them to help them fix products isn't helping with their business

From the owner: We have professional technicians that do cellphone and computers repairs. We also offer Pre-paid…read morecell phone plans, including our 1 month of free service after purchasing 2 months. We also provide 90 day warranties for our services.

My iPhone nightmare began when I decided to get my iPhone fixed here. My phone was perfectly…read morefunctional until I decided to fix my iPhone screen here after seeing the great reviews. It took 15 minutes for them to fix my phone. I left with a malfunctioning iPhone button and a swapped out metro card. I took the train to get the 8th ave with an unlimited. Stupidly, I left my labeled unlimited metro in my phone case when I handed it to the man to have it fixed. When I left to take the train, I didn't realize I had my metro card swapped out. I only had noticed when I arrived at the train station and was unable to swipe in. I ended up returning to the store and the man continued to deny swapping out my metro card, thus on top of paying $60 to have my iPhone6s screen replaced, I had to add money to a brand new metro card that was switched out with my unlimited metro card. When I left the store my iPhone button was also glitchy. It would occasionally work and not work, it was random. However, the owner said it's fine. (The screen is a third party, not Apple certified screen that was made cheaply, but it basically looked the same. After a week or so, I had to begin using the AssistiveTouch because my iPhone button worked rarely and randomly. I basically paid 60$ for a screen that isn't cracked, but a button that doesn't work and to get my unlimited metro card swapped out for a new one that had nothing in it. I ended up getting a new phone after the button quit, but I feel like my first iPhone was the best iPhone even after an upgrade. That's just my own bad experience. Tldr;They know what they're doing, but you're getting what you paid for, a non Apple certified usable 3rd seller screen/ product. Also don't leave anything but your phone with them. Response to comment from owner (I PMed this as well): I was NOT there for the 15 minutes, I stepped out to run an errand while my phone screen was being replace, and I did NOT return to the store a week after because it wasn't worth going back for a button when I could just purchase a new phone. It was just upsetting that my metro card was stolen thus, I felt this review was necessary. I also did mention that this was MY experience and that the technicians were capable of doing their job. In addition, when I confronted a technician/worker, nobody mentioned that there was a camera, they simply stated "no". Never got a response back.

Tremendously well done by the man, possibly the owner. My iPhone 6s cracked on the screen but did…read morenot affect the LCD or else it wold of costed more to fix it. I pay $90 to get it done. A lot of other places i asked are $100 and up. Anyways the service was perfect. He got it done in 15 minutes or less due to customers coming in interrupting him from getting it done quicker. But he did make sure all the parts were put back together and well done most importantly. The phone is just like brand new and functions perfectly. I definitely recommend coming here for a fix in a short period of time. And plus you can watch him do it all so that makes you feel more comfortable knowing what's going on with your phones particulars inside.

This place was a God send. After having my laptop "repaired " for $85 at Dev Computer , the problem…read morepersisted, PC MAX resolved the matter for $30. The owner Cheq was in the money with the solution. Just one look at it and knew the issue. Graphic card incompatible with update. Reverted to previous version and violá , fixed. Will recommend. Plus the owner walked me through the process in case it updates on its own , ( Windows 10 updates) , to revert back.

A friend recommended Chek when my custom PC died, and I'm glad he did. Super-reasonable prices (no…read morecharge for diagnostics), speedy communication, knowledgeable and friendly, and results: he saved my hard-drive and my data despite the entire thing having bricked. (The inside smelled like burnt electronics.) My friend has relied on Chek / PC Max for years, and for good reason. 5 stars, for sure!

Yoni is the Best! I have brought him multiple phones to…read morerepair. Yoni is honest and he really knows his stuff . I think he repairs laptops as well though i'm not sure. He has a great selection of all cell phone accessories for amazing prices. The 2 associates working with him were trained well, and fixed the wait time problem he used to have. Fast Service, true Honesty, amazing reliability and great pricing!

From the owner: we specialize in cell phone repair, with over 10 years of experience…read more This means that you'll be getting quality service. And with most repairs done in just 1 hour, you'll still have time to pickup the dry cleaning.

Great place to get all your gadgets fixed - from phones to laptops. The owner is VERY honest and…read morenice. First place since I can remember where I didn't feel like the person was gouging me. I spilled a glass of water on my laptop and had to replace the motherboard. Took him a few days to order the part and fix. It was an easy process with great communication. I cannot stress how nice the owner is. Give him your business. You won't regret it. Thank you

I went here recently to get my Apple Watch, checked, as I saw that there was a gap in the charging…read morepad. Romano had a really good customer service and gave me a decently priced quote to get my Apple Watch fixed. I will update you on how my Apple Watch is after I receive it for him tomorrow.

Do not waste your money here, he has low quality products and he told me himself he puts in cheap…read morescreens because the community doesn't like to spend a lot of money, he wanted to charge me more money for an expensive screen. He gave me back my phone and now the camera quality is horrible the front of the screen is so blurry.

This place has horrible service. I'm not sure how a company like this survives. I ordered a new…read morescreen for my phone, was assured that it would be in within 2-3 days. I paid a deposit for half of the cost and then waited 2 weeks before I finally demanded to know what was going on just to be told that they "did not know?" I was told after the first week went by that they would call me back with an update the next day, that never happened. I had to call back several times, one time being hung up on by what sounded like a child. So after 2 weeks of being told the next day I finally called back to ask for a refund and he said he had cancelled the order, but didn't refund me or bother to let me know that he had cancelled the order. This is probably the worst customer service I have ever received and I never write yelp reviews but I feel like people should be warned about business' like this so that they don't have to go through the same experience. To say the least, I would not recommend that anyone use Lenny Repair Shop or Balloon World More or whatever the name actually is.