Honest Review of Nova Property Management (Anchorage, AK)…read more I've lived here for about four months, and I want to share an honest and fair experience. Communication with the Nova office can be very difficult -- phone calls often go unanswered or you're kept on hold with no response. Some staff members, like Christopher, have been dismissive and difficult to work with. When I reported serious maintenance and safety issues, I felt ignored or spoken to in a way that was unprofessional and lacking empathy. However, the reason I'm giving 4 stars instead of 1 is because of Sally. If you ever need help from Nova, ask specifically for Sally. She is professional, respectful, and gets things done. She listens, follows through, and treats tenants like real people. If it weren't for her, I would have given this place half a star and advised others to stay away. Sally is the only person who made me feel heard and supported. She made sure repairs were completed and showed true care for tenants -- and that deserves recognition. I genuinely hope Nova understands how valuable she is to their company. In summary: Communication with management needs improvement Some staff, like Christopher (the property manager) , are dismissive and not tenant-focused Sally is the reason I stayed and the reason this review is 4 stars, not 1 Thank you, Sally -- you are the difference.

i've had an excellent experience with Nova Property Management, and a huge part of that is because…read moreof their staff. Everyone I've interacted with has been professional, friendly, and genuinely helpful. They take their time to answer questions clearly and never make you feel like an inconvenience. The team is very responsive and communicative, which makes a big difference. Whether it's emails, calls, or maintenance request, they follow through and keep you informed throughout the process. It's clear the staff is knowledgeable and actually cares about doing their job. It's refreshing to work with a property management company where the people truly make the experience positive. I would like to confidently recommend to anyone looking for a reliable, professional, and respectful property management team to look at Nova Property Management.

I enjoy working with the agents at Century 21. They are professional, organized, and truly care…read moreabout their clients. Their priority in every transaction is to ensure the entire home buying process is as smooth for all parties involved, and their agents are educated and up to date with what's going on in the market. I recommend Century 21 to anyone looking to do a real estate transaction!

A fantastic Real Estate company in the heart of Anchorage! Let these hard work Realtors make all of…read moreyour real estate dreams a reality!

Nightmare after nightmare with these guys. False charges, poor communication. etc. I was charged…read morefor work I did not approve. The condo association refused that they were liable.

Leo von Kietz is the worst person to be in this office. He does not do anything. He caused our…read moreCondos to be full of trash because the crews he hires suck! Blocked our trash with the snow they "plowed" and made the trash pick up miss a straight week and then they fully skipped us after they could get it because they didn't even bother to try. We have to email him constantly to get anything done and even then, he DOES NOT ANSWER PROFFESIONALLY. One word emails, no help, does not check on anything. If I could give a 0 or even negetive. I fully would. DO NOT USE THIS MANAGEMENT!!!! I have been under him for four years now. I want out. His so called "services" do not get done. He is the laziest person I know and his office lady has cussed at my significant other when trying to ask questions. And if you want to get Leo on the phone, GOOD LUCK. He avoids anything.

Selling our house while living out of state has been incredibly overwhelming, but you went above…read moreand beyond for us. Your proactive approach in managing the entire process remotely, keeping us updated on every step, and ensuring that showing and communication with potential buyers went smoothly despite the distance. Your expertise, patience and dedication made the whole process so much easier. Thank you for helping us start this new chapter. We will never forget the role you played and will be forever grateful for your service. Maraming Salamat

As I sit in the living room of our new home, it is with great pleasure that I write this…read morerecommendation for Rowena and her assistant, Erika. Our family is so pleased with our new home in Eagle River, Alaska. My husband and I grew up in this little town but moved away after high school. We are excited to return here again with our children to begin a new adventure in this beautiful house. We were actually living outside of the U.S. in Estonia when we found out we were moving back "home". We weren't even sure if we'd be able to purchase a home without physically being in the country. But Rowena and Erika made it happen for us viewing lots and lots of homes for us. Being in a different time zone was a challenge but Rowena and Erika were always quick to respond to us via email and WhatsApp. It was a pleasure to work with such a knowledgeable and professional team. We are forever grateful to Rowena, Erika and team for helping us purchase the perfect house for our family.

The inside of the condo managed by Green Tree Condominiums under Roy Briley is decent: electricity…read moreand water work, good apartment neighbors/low sound from walls, floors are mostly solid and don't creak much. The outside is atrocious... The mailboxes have been broken into and can be peeled open by hand. The "lawn" outside the doorstep is dandelions that can range in length from one inch to one foot in length. Trash is strewn about near the dumpster. Hearing gunshots is not uncommon. And don't forget your drug addict "neighbors" who live in your carport, with a TV plugged into the block heater outlets, or a shopping cart; they regularly leave you presents, like used fentanyl foil or human excrement.

Roger Briley who rides on the skirt of his dad owns Alaska Real Estate Associates. He is unwilling…read moreto resend our 2024 end of year statement! This company has ripped us off for 4 years leaving jobs half finished or not addressing tenant issues often. Charging us for work half done or not done at all. Just some photos of our property when we came back

I rented 9715 Independence Dr, Unit B308, and had a very poor experience with Real Property…read moreManagement. The unit had been vacant for over 6 months prior to my move in and had not been cleaned. Despite this, per my lease agreement, I was required to hire a professional cleaner for the carpets and unit before moving out. I requested receipts or proof of cleaning from management, but they provided nothing. The unit also had no heat when I moved in, and the furnace was temporarily rigged instead of properly repaired. Later, the blower failed, taking over three months to replace. I also went about three months without a working washer and dryer, and there was visible mold on the curtains which I replaced. Keep pictures and records of everything! Maintenance requests were often canceled, and repairs required landlord approval, causing long delays. This was one of the worst rental experiences I've had. Future renters should be aware of these ongoing maintenance and management issues.

My son rented a property managed by Real Property Management Last Frontier for two years. During…read morethat time, they consistently ignored his maintenance concerns. However, when he moved out, they charged him for repairs which he had previously reported and that were never addressed. Some of the charges were questionable, yet he was denied access to any photos or documentation of the alleged damage. To make matters worse, my son is in the military and had been relocated out of state at the time of this dispute, making it difficult for him to contest the charges in court in Alaska. So he had no choice but to give them his money. I believe this company took advantage of his situation, and I fear that other tenants may face similar treatment. I strongly caution anyone considering renting from this company.

If you are trying to use Kathy Fernandez to sell your home or be your realtor, don't. She was very…read morerude to my husband and I when we asked if we could see a house when our realtor was sick. She had so much attitude at the beginning of the phone call to the end. You could tell she was irritated that she had to answer our call. This experience has completely detoured us from even lookin at the house. Which is probably why the house has been on the market for 146 days. Don't go with Jack White real estate or Kathy they don't care about their customers.

I had a very bad experience with this company. Voicemail requests for returned calls never…read morehappened. It seems like this company does not care about professionalism, ethics, or honesty. If you are looking for a real estate sales agent or a property manager, my recommendation is that you hire a different company. If you go with Jack White Real Estate or Broker Gabe Stephan or his associates, you will be disappointed.

Leslie is THE BEST!! I've worked with agents in California and Alaska for both buying and selling…read more I've never worked with anyone as good as Leslie. She's incredible! I contacted her during COVID, months before I moved to Alaska. She answered me within an hour and after that, she kept in touch for months as I got ready to move. She spent a lot of time getting to know what I wanted. I arrived in the summer when the market was booming. Every agent in town was super busy, Leslie included. I knew that was happening and I had lowered my expectations. I was ready to do a lot of my own research and driving around. But Leslie had me seeing places the first weekend in town! She did a FANTASTIC job showing me places I might like. She never schmoozed me. She never tried to upsell me. Once we ran into another agent while seeing a place and he was a super schmoozy, slick kind of guy and it made me all the more grateful for Leslie's approach. When she showed me my place she said she thought I was going to like it--and sure enough, I loved it, and now it's mine. :) She knew exactly what I would love. The neighborhood, the price, the style, all of it. She remembered every little detail (for example--I wasn't interested in a townhouse or condo that didn't allow dogs). She walked me through the offer, counter-offers, loan, inspection, and more. She helped me get an early-occupy deal which I *really* wanted. When our first title company got delayed she found a new one! She didn't have to do that--it wasn't her fault the market was backed up. She would answer my texts at 10pm on Friday night, 9am Saturday, and everything in between. She knows a ton of people in Anchorage and she knows the town well. I hope to buy another place in a year or two and I wouldn't even consider using another agent!

From the owner: Looking for a Property Management Group Who Understands your need for more than a cookie cutter…read moreservice. At Alaska Boutique Realty Group we treat your property like our very own. What sets us apart? Our personalized management style—we don’t just oversee rentals, we build lasting relationships with property owners and tenants alike. From proactive maintenance to maximizing your rental income, we ensure your investment is in expert hands. Enjoy stress-free ownership with a team that’s responsive, reliable, and committed to protecting your property’s value. Experience the difference of hands-on, customized care because every property deserves a personal touch! 📞 Call us today and let’s talk about how we can help!

Do not rent from them unless you like fixing your own maintenance problems. This company has MAJOR…read morecommunication issues. They have "business hours" during which you are allowed to call them; except half the time you get their after hours message anyways. Also, they don't allow you to leave a message - their automated system *claims* you can leave a message, but if you try to do so, it tells you "Sorry, no one is available to take your call." and kicks you out. The phone menu also gives you the option to call the 24 hour maintenance line, for all the good it'll do you. They don't do any maintenance themselves, they'll just write down your issue and pass it on. They can't even tell you when the issue might be dealt with. Buyer's took over the building I'm renting in about four years ago, and in all that time I only time I met the "building manager" was this one time she unlocked my front door and barged in, while I was sick and sleeping. They were having some minor issue with the fire alarm system and she thought that gave her the right to enter unannounced.

We have homeless people living in the 4-plex beneath our unit. They have broken our washer/dryer,…read morerobbed my storage unit downstairs, and my friend's vehicle. Myself and other tenants that live here have called BRE countless times, and they haven't done a single thing to evacuate the homeless OR make it safer to live on the property. I have suggested even just changing the locks, installing cameras, etc. our washer and dryer have been broken for 3 months, and the homeless people have been living downstairs for even longer than that. They smoke cigarettes and do drugs down there, right beneath a unit that is home to a family with young children. Shame on you BRE. Do not rent from this company.

Ilene Morin REFUSES to have a final walk-through, despite it specifically saying in my lease that I…read moream allowed one per the original lease agreement signed. Her response: "We don't do that here, I'll wait until you drop off the keys then do a walk through on my own." I did the walk-through with a different individual upon moving into these apartments. These apartments off of Laurel Street/Happy Lane are rotting. Vagrants sleep in the laundry room. Laundry machines are coin-operated, and don't work - don't waste your money. Abandoned vehicles end up in the parking lot all the time, which in turn attracts the wrong kind of attention (especially in this location). Location is a hub for vagrants to play, as Campbell Creek is right at our backyard - frequently, homeless camps pop up behind the dumpster. Vagrants have taken over this area, and walks on Campbell Creek have been discontinued due to the erratic behavior of the homeless. There is trash everywhere. Used tampons and empty cups litter the parking lot and lawn areas. Lawns aren't maintained. The building keys were changed overnight and there wasn't any notice about it - so after taking out the trash mid-morning in late fall, I couldn't get back into my own apartment and was locked out. When the locks were finally changed over 2 days later, the new locks to the doors are the cheapest, shittiest locks; due to the cheap locksmith's inability to install them correctly, the door frequently jams as well. During the initial few months of the COVID-19 pandemic, Ilene Morin goes through the parking lot and writes down everyone's tag information. If tags were expired on your vehicle, she gave you a notice that your car would be towed if not taken care of. Further, you better purchase a shovel! Numerous notes have been given to all members of the complex during the winter. If the area around your vehicle hasn't been maintained/shoveled, your vehicle will be towed. If your vehicle "looks like it obviously haven't been moved from its spot within 3 days" she will have your vehicle towed. Temperature doesn't work inside apartments. On a warm-ish day during the summer, be prepared to have 3-4 fans running all day. The heat is unrelenting and there is no relief. Water damage throughout. Overall... these are cheap, not very well maintained apartment complexes. Managers/owners are SLUMDOGS, and as said before - Ilene Morin REFUSES to have a final walk through upon me vacating the apartment. If they want to take the deposit that bad, might as well just say it. It's shady and dishonorable on their part, but hey - whatever they need to make a few bucks, right? You will be the one to suffer if you choose to live here.

Great people working around the clock to make sure everyone is taken care of…read more RES YOU GUYS ARE AWESOME!