I had an extraordinary experience with Philip at this location. I usually do all my shopping…read moreonline, but while walking on Rodeo, the store's layout immediately caught my eye. From the moment I walked in, Philip greeted me with genuine warmth, grace, and professionalism. He was extremely knowledgeable about the products and took the time to help me find something I truly loved. I purchased a men's bag that I fell in love with. The color was one of a kind! Worth every penny! The entire experience felt effortless, welcoming, and first-class. Great vibes, beautiful store, and exceptional service. Thank you, Philip!

Came here for a men's card wallet and it was a great experience. Ahsia helped me pick out a great…read morewallet and the store was very clean and very big. I was in and out with the item I wanted. Overall a great experience and great customer service!

I've been buying John Elliott since it's inception. It's become part of the uniform I wear weekly…read moreas the clothes can be matched with majority of the clothes that exist in my closet. Now I've ordered stuff in the past and I have received defect items. John Elliott staff took care of me. They even shipped the item express with an additional 15% off my next purchase. Now I didn't rip off the tags like some I've read it's usually something I do is inspect the clothing that arrives. As for the physical store I've been twice. Customer service is good I bought a few things and I had no complaints. The floor is organized well and it's visually a good place to look at. Quality of the garments depend on which items you've purchased jeans are superb majority of the jeans I own are cast 2. I'll be going back Aslong as they keep pumping out great products.

Feels like hiring people who are at least courteous is a pretty low bar? Seems especially important…read morein a "luxury" setting.

Was looking for some formal pants & I knew RL would have the options…read more A bit odd though... Upon entering it seemed abandoned. Not a single staff member was present until about 5 minutes in. This felt cold & ghostly for such a high-end brand. Waiting to try on pants, I noticed certain displays were rather messy - made me wonder if this location needs help? Although the store did not give me RL vibes (other than the clothes) - the gentleman that did help me was very kind & gracious.

I'm so glad that RL opened here in the CC Westfield mall…read more Today is the grand opening. Many of the spring collections are on display. I'm always a fan of RL, so sure I'm biased. If you are in the area, please stop by. Highly recommended!!

No returns on shoes because of Covid? Unacceptable…read more Then when I email customer service it took almost a month to get a response so then it was too late to dispute with my card as the shipping time had already taken soooo long as it was.. Never support this place, go spend your money places that actually respect clients money & attempt to make things right. After saying there was nothing they could do they stopped slreaponding to my emails, this is mularkey

Great clothing, cool vibe....BUT unfortunately Tony, horribly aggressive and a bit condesending…read morewhen coming to solve "customer service" issue. Ordered a 300.00 sweatshirt, waited for delivery....never shows up and blames UPS/myself for issue and has a very uncomfortable conversation with me over the phone....sorry, Bro that it was 5 minutes before you leave on a Friday, but GUEST service is key in todays' economy and guarantee no further business from me or my pals....sorry to the owner that allows his/her reputation to be tarnished. Good luck! Not my vibe....

Worst Customer Service Ever!!!!…read more DO NOT COME HERE if you don't want to experience terrible service from people who clearly don't care and even get upset when you point out their mistakes. My husband and I arrived 15 minutes before closing, already knowing which shoes we wanted to see. A young male employee approached us and rudely asked what we needed. Despite his attitude, we politely asked to see the shoes. He returned with a box and said, "Here," but when my husband opened it, it was the wrong pair. My husband approached him and said, "Excuse me, we wanted to see this shoe," and the employee responded with, "IT'S THE SAME STYLE?!?!" My husband replied, "No, it's not," and showed him the difference. The employee then began to apologize, saying he didn't know. My husband told him that if he didn't want us there, he could've just said so, and if he didn't want to help, then he shouldn't have offered. This employee should not be working in customer service. We came in ready to buy three pairs, but because of the poor service, they lost our business--and earned this review instead. To the store manager: Please let this employee know that good service goes a long way. We've shopped here before and had a much better experience. This review isn't meant to bash the store, but to point out that the wrong employees can seriously damage the reputation of a small business.

The best place for work shoes, and everything else you need. Great service & selection! Came in and…read morefound exactly what I needed in less than 10 minutes.

austin was SUPER helpful, assisted me with purchasing a belt from a chloe. laurel also was a gem…read morewith assisting a return. great team!

Visited the Chloé boutique on Melrose Place with my mom to find her a dress for an upcoming upscale…read moreevent, and we had an amazing experience thanks to Austin. From the start, Austin was welcoming and genuinely attentive. He asked thoughtful questions about the event, my mom's style preferences, and what she felt most comfortable in. Based on that, he pulled several beautiful options: a deep ivory silk wrap dress, a classic black midi with gold accents, and a cream column dress with soft draping. What stood out was how Austin treated my mom--not as just another customer, but like a VIP. He made sure she felt comfortable, offered honest and helpful input, and never once made us feel rushed or pressured. When her size wasn't available in one dress, Austin immediately checked nearby locations and offered to arrange a transfer. He also clearly explained Chloé's return and tailoring policies, without us even needing to ask. It was our first time shopping at Chloé, and Austin made the whole experience feel personal and luxury-level. My mom ended up choosing the ivory silk wrap dress, and she hasn't stopped talking about how special the experience was. If you're shopping at Chloé Melrose, ask for Austin--his service was genuinely exceptional.

Great selection and friendly staff!…read more I enjoyed the curated selection and quality of their products! It can be a bit pricey, but nothing unreasonable. I popped in 15 min before closing and Julien welcomed us in and helped me find some shorts. We landed on the 2eros bondi shorts and I was on my way! After wearing it out, I realized I wanted to size it up. I came back 5 days later and thankfully Julien was there again to help me with an exchange! Quick, easy, and great service!

The selection of everything is over priced and the kid that was a clerk has a lot of attitude. I…read morethink his name was Adrian.

I went to Celine store - Michael and Erik helped me out really well when I had questions and I…read morewould definitely suggest visiting this store because the store is quite pretty and exemplary. Thank you again Michael and Erik!

Love Celine. It's classy with friendly salespeople. We were able to try ok what I had my eye on,…read moreand I would love to come back for another visit soon. The quality is classic amdnd timeless. Their location is great too, easy to visit!