TERRIBLE CUSTOMER SERVICE! I was happy how my membership was going until the 3rd month they decided to tell me my credit card was declined and to contact my financial institution on the details. Embarrassed of the situation (thinking it was my error) I called my bank BUT they assured me they did not decline any transaction from LA Tan and that my account had ample enough funds to cover the re-curing charge. They sent me a letter to give this information so I could provide to LA Tan to sort it out. Seemed simple enough for me but they had other plans.....
After I go there and explain the situation, they tell me their system has never failed and the $7.00 charge stands and want me to pay for the full month even though I haven't been able to use my membership the whole month. She refused to believe something went on from their end and said unless I satisfied the balance, she couldn't help me. Frustrated, I leave after take a managers name and ask to call them because surely there is a misunderstanding somewhere and I have yet to be able to get a hold of them. Not once did she say let me have my manager call you or try to be accommodating to me in any way. BAD SERVICE!!! Sounds like a SCAM to me! Don't waste your money there!!! read more