The place is really not a spa or salon at all. Just a hole-in-the-wall office space in the basement of an office building that has seen much better days. The bathroom is repulsive. Anyway, at my first session, the tech burned my face quite badly and I was concerned that I might have permanent scarring. When I brought this up to Lakshmi, the owner ? manager ? she did seem concerned, but offered no apology or refund or anything. Scheduling seemed to really be an annoyance to her, once she found out that I had purchased a Groupon, and several appointments that I made weeks in advance were cancelled or rescheduled at the last minute. She even asked to double them up, I guess to just get them over with.
I had my last appointment scheduled for 7 pm on a weekday, which for me is after work and a 1+ hour drive in rush-hour traffic. I arrived about 10 minutes early and she had a client in already. No problem. I waited. 7 pm came and went. Finally, at 7:45, the client left and I confronted Lakshmi about why she had not contacted me in any way to reschedule. She said she told me the appointment with me was "tentative" and not an actual appointment ! WTF ?? She then asked me in a really snotty way if I still expected her to do my treatment. I said that I had driven over an hour to get there and then waited almost another hour. She literally rolled her eyes and picked up her phone. I said not to bother and left. Apparently, my appointment became disposable once a body sculpting client needed the slot, (more profitable.) About 15 minutes later she texted me that she rescheduled me for next Tuesday at 7 pm without checking my availability or anything. I guess she felt that absolved her of the appalling way she had treated me. Needless to say, I was not going to waste any more time with this place and did not respond.
Most businesses treat Groupons as a way to bring in new clients to their business. LA Slim treats them as a complete waste of their time and those who buy them as an annoyance. Don't waste your money and time on this place. And by the way, I saw absolutely zero difference from 8 Therma Lift treatments. Zero. read more