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    Kyotee Screen Printing

    3.5 (2 reviews)

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    6 years ago

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    16 years ago

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    The Pottery - Christmas Tree Gnome

    The Pottery

    3.7(9 reviews)
    3.0 mi

    Extremely disappointing experience at The Pottery in Midland. I painted a cup there and when I…read morepicked it up, the top rim was chipped and cracked all around. When I brought it back, they told me they would try to reglaze it. Later they called and said they couldn't fix it because there were "too many layers of paint," even though there were absolutely no instructions anywhere stating that customers couldn't paint more than three layers. Instead of taking responsibility or offering a reasonable solution, they refused a refund and the most I could be offred was only a 5% discount which I agreed I. The moment only to realize I wouldn't want to even return to that place to repaint . When my husband called to discuss it further, Tonya was rude and dismissive on the phone. The whole interaction felt very unprofessional. If there are strict painting rules that can ruin a piece, those instructions should be clearly explained to customers beforehand. Blaming customers afterward and refusing to make it right is not good business practice. Unfortunately this experience left us feeling uncomfortable even returning to the store. I would not recommend this place if you expect respectful customer service or accountability when something goes wrong.

    Such a fun place, whether you go alone, with a few friends or in a group! I've been here so many…read moretimes over the years and love it every time (even if my pieces sometimes look like a child did them lol).

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    Patches & Scraps

    Patches & Scraps

    2.5(2 reviews)
    3.1 mi

    The employees are friendly and helpful. There is a huge selection of fabrics to choose. The only…read moredrawback is you have to make an appointment to shop. It's a little pricey, but has quality supplies and fabrics.

    My stepmother bought several machines and had one drop shipped to me. The package came in damaged…read more I filed a claim to UPS, and they picked up the package the following day. The shipper (Patches and Scraps) is responsible for claims and communication and I had to step in 99.9% of the time, calling UPS for status, and they said they would contact the shipper. I have multiple recordings where UPS said they spoke to P&S and P&S claims they did not. Spoke to them several weeks ago about a refund, and they claimed they would have to charge a 20% restocking fee, though it was all their responsibility. P&S failed to insure the package so beware of if your package is damaged, you will be liable. Now pushing 6 weeks since the original delivery, I contacted April with P&S, and she said UPS told her to hold the package. So, I contacted UPS and 3-way called P&S and told them that and April, the manager was with a customer, and they said she would not be able to take the call even if we waited (dodging the call). They were informed the claim was denied. I feel they are hiding the machine or have resold it, as they will not send the equipment back for me to have repaired and refused a refund. The next actions will be filing a small claim against the company for a full refund and any expenses accrued as I have phone recordings with both UPS and P&S of their statuses.

    Kyotee Screen Printing - artsandcrafts - Updated May 2026

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