I attended kxu as I was given a voucher to go. the voucher was only redeemable if you have never previously been to a kxu class. Not knowing this, I called up kxu gym based in Sloane square and asked the member of staff on the phone this who had said this is fine and told me there is spaces available in the class.
I attended the gym class under this basis, upon arrival the guy whom I spoke to on the phone had booked me into the class. behind him was a very rude member of staff who I believe could of been the manager, the manager at points was speaking Italian to other staff members.
The manager had then taken over the booking and asked me if I have previously been to the gym and I replied yes he then said I cant go the class unless I pay. I explained to the manager that I have been told this isn't the case and travelled to the class under this basis. He was extremely rude and unapologetic.
this practise off professionalism has prevented me from attended this gym class again- the class that had only been booked to half its capacity bases on the miscommunicated information they should of allowed me to attend at no cost.
by doing this this would have cost the business nothing but a regular customers whom was aiming to attend weekly being a local resident
I was made aware about this gym as my sister and very close friend has attended the gym classes here over an uncountable amount of times. The way the manager had responded was humiliating and uninviting. My initial aim was attend this gym class weekly, for this very reason I would not go to this gym again. This happened back in November . read more