The following review reflects the management of KX Yorkville. My purchase was at a different business but it was one of the owners who initially chose to treat both companies as being of the same entity when it came time to refund my money.... this was never done. Instead they continue to spend their time finding as many loop holes to hide any derogatory comments being left (makes me wonder if I was not the first) rather than allowing for a former customer the right to give them an honest review reflected from my experience.
Before you READ THIS, I feel its important for me to let you know that it would take a serious situation to have occured for me to make a public complaint.
A few months ago, I put up a comment up about Steve Makrinos who is a partner at Nutrivenus and KX Yorkville about a most terrible experience I encountered with him due to their lack of professionalism and genuine empathy for their customers.
As a vindictive reaction, they went after a company I work with to give them a low rating/feedback - even though they had nothing to do with the situation. In turn, they promised if I removed the comment from YELP and FACEBOOK, they would remove the comment they left for the company who I worked with and would issue me a refund for the portion of the service I did not use. After I took down the comment, they removed the comment on the company's page (who had and never had anything to do with them) and did not honour their word to make the refund.
I had originally purchased a 10 pack treatment ($2000) to have vitamins injected through an IV treatment. I gave 1 away and ended up using a total of 4 treatments for myself. I began to notice that I was having a reverse reaction to it on the 2nd and 3rd trial... I gave it one more shot in hopes that changing up the formula would help. Unfortunately, it did not.
I know a few people who have used this product and they are happy with it. My concern is not the product but the people who are behind the business, especially given that they are running a business that is administering to peoples health. They were rude, demeaning and very hostile from the very beginning of us trying to come to a resolution.
Their solution was to have me come in for more treatments. When I refused this, they said I could use the $1000 as a credit to purchase products ($1000 to spend of frivolous products from a store I was not interested in purchasing from - KX Yorkville). Finally, Steve agreed to refund the 5 treatments but not at the price I paid. Instead he would refund my 5 treatments based on me having purchased all 10 at regular price (which was never part of the original sale) which would have them refunding only $500 of the balance. His last email to me was stating that I would only be able to come back and continue the treatment.
I don't have to say anything bad about Steve or his company, their actions speaks volumes on theirw own.
If you are looking to have vitamins administered through an IV be sure to research the company fully and DO NOT WASTE YOUR TIME OR MONEY with these guys.
Aside from not doing my full research on these guys, I should have never taken down the negative experience feedback I had initially put up.
I have been in contact with governing bodies regarding the company's practices and the authorities. Should they decide to continue to directly or indirectly harass and/or slander me, I will see to it that they will be held responsible for their actions and unethical business practices. read more