Top notch boutique gym with a variety of great classes morning till night. Excellent personal training, staff, and equipment. Work out, have a massage in a spotless facility that is run by one of the top fitness trainers in Ontario read more

Awful Customer Service & The Equivalent of Bad Car Salesmen for Fitness Studios: Their equipment itself isn't bad, it's more so the ambiance, lack of care from staff (notably Fred) that destroys the experience leaving you mentally and emotionally drained rather than the physical high that you're supposed to feel when you leave the gym. I was scouting around for gyms as my current gym membership is ending. I reached out to Club1 for a free trial and they sent me quite a few trial promos for about 2-3 months. I eventually got a trial message for a free month promo. Given the fact that they've been actively trying to get me to try their gym for 2-3 months I finally decided to go. This is when I met Fred Hempstead - arguably the most unprofessional and unseasoned salesperson I have ever encountered. When I entered the gym to meet him, he asked me what I was looking for in a gym and I told him on multiple occasions that I'm looking to trial gyms before committing and I jumped on this promo as it would give me a good sense of what the gym is like. He made me sign waivers (standard for all gym passes/trials) However, he NEVER let me know that this was a membership that I was signing up for, NEVER let me know that there was a 10 day policy to cancel before terminating. Quite frankly and most alarmingly, he NEVER went through any terms of this false "membership". You are supposed to go through and explain all terms and conditions of a contract with a potential client - this is a standard of care that was omitted and never ever performed by their "managing director" Also, why would you send an advertisement stating one free month pass when it's truly just a 10 day pass..? Mind you, there's not even fine print on the ad either. I was also offered a 3D Body Scan as a "value add" promo booked on July 4th at 7pm by Fred. I go to the gym at that time on a tiring Monday after work and low and behold the staff member has no idea what I'm talking about. She doesn't see my name she doesn't see anything booked and I tell the lady here that this is a value add service for my free month trial. I ask her what this service is anyways and she tells me that it's rare that they do this for free month trials - it's usually for only more serious customers. Then she tells me she knows nothing about my trial or the booking and she'll talk to Fred tomorrow. Key things to note now: 1a). She has no idea about the terms of my free trial/promotion 1b). She could have looked to see what kind of promotion/membership status I have on the system to let me know that I've been mislead by ads, coerced into signing, and let me know right there what I have unwillingly and seemingly unlawfully signed for. 2. There's clearly a lack of care on booking appointments or letting people know appointments are cancelled also given that this was booked by the managing director, Fred, and there's no notice or responsibility - what is he really managing?! Fred calls the next morning, and given the fact that the representative yesterday said that this service is for more serious clients and I'm still trialing - I actually ask Fred again to confirm that this is just a month free trial as I am still unsure if I'm going to commit. Fred doesn't confirm or deny he just says its a value add service. Let's Recap! At this point this is now THREE times that someone could have told me that this was a full membership I unwillingly and was completely unaware that I signed up for (in the beginning with Fred, with the lady working on July 4th, and again with Fred on the phone the morning of July 5th) Mind you, only 7 days after I unwillingly signed. I visited the gym maybe 2 more times, but it's not my vibe. There's not a lot of people in the gym so it feels slow in there sometimes, there's no air conditioning, and the determining deterrent for me was the large group of people standing outside (mostly old men) lingering and basically having a whole parking lot party at 8pm - it didn't feel safe. After my month trial ended on July 27th I got an invoice for roughly $140. I emailed told them I won't be proceeding after the month, called them and asked what this was about given that I only had a free month trial. The lady had no idea either and of course she sent it to Fred who seems to be the only person who knows about these supposed free trials. Fred emails back and he tells me it's now my 1st invoice for my membership. I'm honestly SHOCKED out of my mind as I'm seeing this invoice before 8 in the morning and beyond annoyed because as mentioned earlier why wasn't this membership mentioned earlier?! There were 3 times that this could have been addressed, the ads were completely misleading, and his staff clearly had no idea who I was, what their promos entail, who is receiving what promo, and why is Fred the only one in charge of this? BBB and the Competition Bureau of Canada have been contacted for negligence and misleading ads and Club1 still doesn't have a solution read more

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