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    Kwik Star

    5.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    West Side Store

    West Side Store

    (3 reviews)

    I want to take a moment to thank the West Side Store in Muscatine for reminding me just how…read moreimportant kindness and compassion can be. On August 28th, I had the unique opportunity to experience the atmosphere of the store firsthand while waiting in the summer heat for over an hour until help eventually arrived thanks to an outside party who stepped up for me. During this time, I interacted with one of the female clerks, who certainly left a lasting impression. While I had hoped for a little understanding and maybe the chance to call my family for assistance, I was instead treated to a display of sharp wit, snippy remarks, and a snarky tone that made it clear she had other priorities. It's not often that customer service manages to turn a simple request into such a memorable moment. In a way, I'm grateful--it's not every day you encounter staff who can show you exactly what not to expect from a neighborhood store. Her approach was so striking that it will stick with me for a long time. For anyone visiting, I'd recommend coming fully prepared, because you might not get the kind of support you're hoping for. So thank you, West Side Store, for teaching me patience, endurance in the heat, and for giving me an experience I won't soon forget. Sometimes the best lessons come disguised as customer service.

    When I traveled to Muscatine to go to my daughter's soccer game, I had to stop for gas on the way,…read moreso I stopped at the West Side Store gas station. The man working was nice and friendly. I bought some coffee and my fiancé got a cappuccino. I went to use their restroom and one bathroom was out of order and so I used their other bathroom which was kind of dirty inside and looked like it needed a little tlc. I did, however, like the location and convenience of this small convenience store and gas station and that they had a good variety of both food and drink options available for sale.

    Circle K

    Circle K

    (1 review)

    I am writing this review about the Circle K on Cypress Street after a deeply upsetting experience…read moreinvolving my 79-year-old mother. My parents have been coming to this location for decades--over 60 years--as regular, respectful customers. My mom and dad would stop in almost daily for something as simple as a fountain drink. On her last visit there, the store manager (who drives a white Jeep) confronted her in an aggressive and hostile manner. She told my mother she was "sick of seeing her face" and threatened to call the police if she ever came back. My mother, who is the most loving, kind and non-confrontational woman, was completely confused and even apologized, thinking there must be some sort of mistake. Instead of resolving anything, the manager continued escalating and attempting to provoke a confrontation. My mom left the store totally terrified and has not returned since. No one deserves to be treated this way--especially not a 79-year-old woman who has supported this business for decades. After reading other reviews, it is very concerning to see similar complaints about this manager's hostile behavior. This does not seem like an isolated incident. Circle K corporate needs to take this seriously. This is unacceptable. It's hard to understand how someone with this kind of psycho behavior is allowed to represent your store and interact with customers. I'm assuming this manager was on drugs because I can't figure out why anyone would ever act this way. We will NEVER be back and tell everyone we know to avoid this location.

    Kwik Star - servicestations - Updated May 2026

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