1. KW CPA & Advisory Services

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Plano, TX

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KW CPA & Advisory Services

5.0 (1 review)
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    Services - KW CPA & Advisory Services

    Accountants

    Bookkeepers

    Audit and conflict resolution support

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    8 months ago

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    Alex Tong and associates were fast, professional, responsive, attentive, resourceful and overall…read morenice. I was in some trouble with taxes resulting in me owing thousands (and thousands) of dollars to the IRS. In a frenzy, I asked the people at my church if they have any accountants that they recommend, one suggested Alex Tong. I called the office the next day and they had availability for me to come in THAT morning. The appointment only took 20 mins or so. Alex just looked at all of my documents and said something along the lines of "wow this is really messy, but don't worry, we'll take care of it." It felt like the weight of a boulder came off of my shoulders. The next day his associate Delores emailed me to find more information (parents and siblings tax returns). Then it was all of ONE week that they had a packet for me to sign of my amended return resulting in me paying the IRS $147!!!!! (And I owed thousands of THOUSANDS $$$$) This was the first year I filed me taxes independently (not the best idea, given I had no clue what I was doing). Alex Tong and associates have helped me in a very difficult situation. Will definitely recommend him to anyone who needs a brilliant accountant! Also will be coming back to file for upcoming years.

    Alex and his staff have been our CPA's for many years now after a friend recommended them. Their…read moreservice is always efficient, accurate and friendly. Whatever questions we have they patiently field and answer with good advice and we always appreciate their guidance. We had a personal business as well as our W-2 jobs and their help made all the filings very simple. They demonstrate lots of experience with any curveballs we have thrown their way. Their processes allow you to securely upload tax documents at your convenience and then one is able to easily handle tax return prepping usually by email or Zoom conferencing as needed. I would recommend them to anyone who needs some help with their taxes or business tax questions.

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    I had a very disappointing experience working with Crystal as my bookkeeper. While she was pleasant…read moreat the beginning, her attitude quickly shifted and she became consistently rude and difficult to communicate with. One of the biggest issues was her lack of accountability. There were multiple mistakes made by her team, yet she never took ownership or responsibility for them. Instead of acknowledging the errors or offering any kind of apology, she was dismissive and unhelpful. This left me in a tough position, especially when transitioning to a new accountant who had to spend significant time correcting numerous errors. It's frustrating because I've since seen other reviews describing a similar pattern--friendly at first, then becoming rude and unprofessional--which was exactly my experience as well. I would not recommend her services based on my experiences.

    Wow!! What can I say about Crystal and her great customer service. I contacted her to complete our…read moretaxes but it was right around tax day. When I realized she was probably swamped, I gave her a phone call to explain we were trying to get everything taken care of in order to apply for a house loan. Once I explained on the phone, she had everything completely finished and ready to file within hours! Her communication is top notch and she never left me feeling I wasn't in the loop with the paper work being filed. Thank you again! #CrystalAreTheBest

    KW CPA & Advisory Services - accountants - Updated October 2026

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