I wanted to share my experience with KH Printworks after ordering from them twice.
My first order was a black and tan T-shirt with the Hurricane Force design. I picked it up directly from the shop, and everything was processed quickly, smoothly, and looked great.
For my second order, I ordered one black hoodie, four large tan T-shirts, and one XL tan T-shirt with the same design. When the order first arrived, I noticed that most of the shirts were missing--only the hoodie and one large shirt were included.
I called KH Printworks, explained what happened, and they immediately took ownership of the mistake. There was no arguing, no excuses, and no hassle. They resolved the issue the same day and shipped out all of the missing shirts.
Today, I received everything in the correct sizes, and I couldn't be happier with how they handled the situation.
What impressed me even more was that I offered to pay for the additional shipping cost since they had to send another package, but they refused. Even though a mistake happened, KH Printworks showed exactly what good customer service should look like: taking responsibility, treating the customer with respect, and having the integrity to make things right.
To me, the way a business handles a mistake says more about them than when everything goes perfectly. Their willingness to immediately send me the missing shirts without giving me a hard time is worth a thousand 5-star reviews.
KH Printworks, keep doing what you're doing. You have definitely earned more business and referrals from me.
And to everyone else: please support small businesses like this. Small businesses that stand behind their work and treat their customers this way deserve our support. read more