So I was moving to State College from hours away and had booked these movers in advance for my final destination. I had specifically confirmed that basic assembly of my bed and mirror dresser would be included in the move. The owner reassured me it would certainly be taken care day of. I was ahead of schedule by an hour and notified the owner that I was available earlier than our scheduled time in case the movers were ready ahead of time. NO response from the owner but 2 movers came at 1pm anyways. So that was great and accommodating of the company!
However, once everything was loaded within an hour, I was waiting for them to start assembling the bed but they didn't have any tools! When I asked if they can grab them from their office, they said the only tools they have are in a van that is going Los Angeles!
HOW DOES A MOVING COMPANY NOT HAVE ANY BASIC TOOLS?! ARE YOU SERIOUS?
It took a a few tries to get the owner on the phone to discuss this, which ultimately resulted in the owner threatening me that his guys would remove everything they just loaded into my house because I requested for the company to fix this issue before I made full payment for a job that was not completed as promised! He even blamed me for his mistake stating that because I had moved the time up an hour, he had to switch the crews around.
Um, if I had known that, then I would've kept the original time to ensure the crew would have tools. Also I wasn't demanding the time to be moved up! It was just courtesy to let them know I'm ready whenever they are in case they get done earlier with prior obligations. HOW CAN YOU BLAME A CUSTOMER FOR YOUR ERROR?!
The owner made excuses stating that he cannot call his other employee who are in the middle of driving to another job because it is a risk to their safety. He said that he could only text them and once he hears back, then he will get back to me in an hour or so but payment needs to be made now. He did offer to give a discount but I stated that if I don't have a working bed, the discount doesn't solve my problem. The argument finally resulted in the original two movers going to a local store and buying some basic tools to assemble the bed only, which unfortunately is STILL rocking and now has to be tightened with a power drill as it originally should've been. So now, I will go out and purchase a drill and ultimately do it myself. Oh, and the owner took the discount away after all this!
Although, the actual 2 movers themselves were great, the owner is difficult and rude to deal with and will say whatever it takes to get you in the door. Definitely would not recommend them. read more