I wish I could give him zero stars. I came to Kurt in February 2015 to do my taxes. I wasn't expecting much because I only worked a short amount of time in 2014 & also because my mom claims me as a dependent. I was a full time student in 2014 & I know I get $1,000 back on my tax return for that, but my mom gets it every year since she claims me. When I mentioned this to Kurt he said he would actually be able to get me $2,500 instead of $1,000. He told me to let my mom know that if we go through him he can get us much more than what previous tax preparers have told us. My mom was fine with me filing an amended tax return & claiming myself since I would get much more back than her. When I called Kurt to set up another appointment he told me he was busy the whole month & to email him in a few weeks. When I finally came back to do an amended tax return Kurt looked at me funny when I mentioned the $2,500 I was expecting to get back. He looked over my paperwork & said that the max I would get is $1,000. I told him that anyone could get me $1,000 back on my tax return & that the only reason I came back to him & was paying to redo my taxes is because he promised he would back $2,500. He didn't even apologize for this HUGE mistake. He said "Well ....IF I told you that, it's because I assumed you made more than a certain amount in 2014 & that would be the only way I could get you $2,500 but you only made _____ amount." Why would you assume how much money I make when literally all the numbers are in front of you?!!! We had the conversation about how he could get me $2,500 towards the end of the appointment on my first visit AFTER he did my taxes & knew exactly how much I made in 2014. When I mentioned this, he said "Oh, well most of my clients make a lot more, so I'm usually able to get $2,500 back".
I was furious & stayed quiet the rest of the appointment ....until the end when he tried to charged me $80 for filing an amended tax return. He told me $40 over the phone!!! I told him the price we negotiated was $40, & he laughed & said that his regular price is $80 & he forgets when he offers clients discounts. He shouldn't have charged me at all after lying to me!
As if all this wasn't bad enough, he told me he needed to put the form together for me to sign & that I can hang around for about an hour while he does that or he can email me the form & I can sign it, scan it, & email it back to him. I told him to email me because I needed to get to work. I receive the email later in the day & do exactly what he said. He said I would be receiving a check in the mail in 8-10 weeks. 10 weeks later there is an envelope from the IRS in my mailbox. Is it my check? NO ....it's a letter saying that they need my ORIGINAL signature ....NOT one that has been photocopied. I signed the form & sent it back to the IRS & finally received my check yesterday (13 weeks after the date we filed the amended tax return)
Kurt, you really need to get your shit together read more