I posted the following review on Google 1 week ago.
We made an appointment with Dave at Kunes RV in Lake Mills to drop off our 5th wheel on June 23rd for some repairs. We dropped it off at the service shop to find the door locked at 4:55 pm. So, I left them a message explaining that we dropped it off. We were expecting to get it fixed and back to us within a couple of weeks, as we had plans to use it a few weeks later.
I was encouraged to communicate with them via text message. I sent them several text messages with no response.
Almost a month went by without hearing much, only to find it was still right where we parked it. They had not even looked at it.
I then spoke with Ryan, who seemed to be much more helpful than Dave. He assured me he was going to speak with his supervisor and start working on it right away. I received a picture of the 5th wheel in the shop, just a picture, nothing else, on July 11th.
I spoke with Ryan again on July 17th, and he said he had put in a request for the parts department to order the parts to fix it. He stated, "It could take up to 2 weeks to receive the parts."
It is now August 5th, with no updates, and we still do not have our 5th wheel. I certainly do not feel like they care about their customers.
The camping season is almost over, and I have no idea when we will get it back. It looks like we won't be doing much camping this year. I want to charge them a daily fee for every day they have had it. I'm so frustrated to be missing out on the quality family time we have when camping.
I do NOT recommend Kunes RV service dept. in Lake Mills
(Response from the owner a week ago)
Corinna,
Please know we take your feedback seriously. I would like to speak with you in greater detail about the level of communication you have received regarding the status of your 5th Wheel, as well as the time taken for repairs. Whenever you can, would you kindly send me an email with your preferred method of contact?
Sincerely,
Josh Beck
General Manager
joshua.beck@kunes.com
(I emailed the owner as requested above and received no response, so I emailed him again just in case I missed his response. I still haven't gotten a response. Not a peep out of the owner or the service staff, and they still have our 5th wheel!) read more