Weird decor is the first thing you notice. It's decorated like a spa and you wondered if you've…read morewalked into the wrong place. There is an Italian statue and it's all decorated like Greece and teal colors everywhere. It was super confusing. There was a bunch of people in the waiting room and four of us had been waiting a full hour. Doc was doing the best she could, but with being an hour behind it was rushed, and I was out the door. Will not return (duh). You

I hope people don't rely on Marla K's review. The decor is beautiful and all the people that work…read morethere are terrific. I see Angela Elliott and she's fantastic. I also get weekly B12 shots which help with energy. If you're having problems with hormones seek out Angela. She's very understanding. It's a great place and looks nothing like Greece. Tan and brown decor. No statue's that I've seen. Check it out before getting discouraged with your health. It's worth it. Echo Bodine

The delays are ridiculous - 3 stars…read more I found an Endocrinology physician at the U of M that I like. But the amount of time waiting for an appointment is ridiculous. Healthcare delayed is healthcare denied. 1. My first follow-up appointment took 6 months. My second follow-up appointment (the most important one) was a 9 month wait!!! 2. But after waiting a full 9 months, I was called the day before and I was told I needed to schedule a video appointment the next day instead. No explanation - I just need to do it. When I asked questions, it was like the person was reading from a script...an entirely unsatisfactory conversation...it was like I was talking to a robot. Only a cheesy video appointment after 9 months? How can she physically check my thyroid? How can I show her the symptoms on my feet? How about the blood draw I need to do on the 1st floor Lab (Endo is on the 3rd floor)? On top that, I don't have a computer or a phone that would work for a video...a phone call, sure...not video. 3. I cancelled my cheap "video" appointment and I noticed another appointment wasn't available until December. So that would be a total of 15 months for an in-person doctor's visit. Over a year? Not cool. 4. I talked to the scheduler and she told me there are 20 physicians in the Endocrinology (Diabetes/Metabolism) Department. Why are waits so long with 20 doctors? 5. Last but not least, all 20 of the physicians are female. Where are all the male doctors? As a male, I feel way more comfortable meeting with a health professional of the same gender. Goodbye, University Endo Department! I love your medical technology. I like a few of your doctors. But I hate your wait times. Scheduling needs desperate improvement. And you need better gender equity with your staff.

Was great for years ... now it's not the same. Especially type one diabetics need much guidance and…read moresupport. Technology changes but less instruction, this is not a good sign

Front desk, get your act together. I was hoping to schedule an appointment with Dr. Mattison and…read morewas told that for all new patients, one must have a recent diagnosis. Ok, that's fine. So I contacted Allina and had them forward my last diagnosis to their office. 2 weeks went by and I called ECM again and asked if they had rec'd my records yet and they said no, but the receptionist said it was "okay" to schedule my first appointment. Um okay, but the first gal said I couldn't...so what is your policy? First appointment was scheduled 2 months out. Ok, good. Well it is now the day before my scheduled appt. and the ECN receptionist called again and said my recent diagnosis must be within a the last 6 months. Well it wasn't. Hey ECM, you should have brought this to my attention from the get-go. It's all good...it just wasn't meant to be. Customer service is lacking and new patient protocol is inconsistent. I originally chose ECM because it's closer to my home, but I'm better off going back to my endocrinologist out in St. Paul.

I second previous reviews I saw regarding Dr. M and her arrogance and being dismissive. I thought…read moreour initial session went well but I had the nerve to question a recommendation of hers and basically was told to "take a hike" by her. I didn't find clinic administrator Kathleen Ebert to be any more helpful.

I feel fortunate to have Dr. Mercer available to work with here in the Twin Cities. Not all the…read morebest doctors can be at the Mayo Clinic. Dr. Mercer is one of the reasons I reside here in the Twin Cities.