To whom it may concern,
On Tuesday, July 29th at approximately 7:40 p.m., I had a concerning interaction with an employee at the Kum & Go located on Plainfield Ave. in Grand Rapids, MI. I am submitting this report in the hope that appropriate follow-up will be taken.
When I arrived, I found the front doors locked with a sign indicating the store was closed for a bathroom break. However, several customers were inside, and an employee was actively working the counter. Confused, I waited until a customer exited the front door and attempted to ask whether the break had ended or was about to begin. The employee abruptly shouted "no" and closed the door without explanation.
When another customer exited through the side door, I entered and calmly asked for clarification, also trying to understand the reason for the initial reaction. The employee responded angrily, saying she needed a break. I expressed understanding and encouraged her to take the break, then waited outside.
Upon her return, I re-entered, selected my items, and approached the counter. I attempted to be sympathetic, saying something like, "I'm sorry you're here alone; that must be difficult." She responded, "It's not difficult to be here alone--I just need you to be able to read." When I expressed concern over the tone and confusion caused by the signage, she abruptly canceled my transaction and stated she would call the police for trespassing. I explained that I had not refused to leave, only sought clarification, but she called the police nonetheless.
I believe this reaction was excessive and unwarranted. At no point was I threatening or uncooperative. I tried to de-escalate and be respectful despite the confusing situation. I would appreciate it if this incident could be reviewed by management.
Thank you for your time and attention to this matter. read more
