Excellent service with Natalie at the Forest Hills MattressFirm. She accessed all my needs and…read moreprovided me with the proper information for me to make a decision. I got to try out the floor model in the store and found that it was exactly what I was looking for. And she was a pleasure to work with! Very highly recommended!

I wanted a mattress that had no foam. I told the salesman first thing he showed me was a mattress…read morewith the top foam again I said I don't want foam he said look it has springs I said pointing at the foam is that foam that is when I got heated and asked for a different salesman and they said get out

I spent $4500 in this mattress firm store in Woodhaven Boulevard store. I bought three sets of…read moreEgyptian sheets for &180 each as soon as I washed them they bled they wouldn't take it back in the store. I had a call customer service. They sent me a new set of sheets but because they bled and they were very very uncomfortable I didn't want to take a chance that the same thing happened with the other sheets,, I wanted to return them, even though they weren't open The manager refused to take them back, even though I offered to get cheaper sheets.(very rude and not helpful at all ! ) I would definitely not shop at mattress firm !!!

I'm very disappointed with the service I received at this Mattress Firm location on Woodhaven blvd…read morewhen I visited today, 3/23/2021 at around noon. As soon as I arrived I explained to the sales person that I'll be moving in about a month and I just wanted to see the types of memory foam mattresses they had available and if I liked something I would be back with my wife once we were ready to purchase. The lady was very pushy and after showing me just ONE mattress (which I said wasn't firm enough) began insisting that if I liked something I should purchase to get a discount. I didn't even had a chance to see other mattresses. After trying to convince her to show me one more which I also didn't like I just left. She was very pushy and greedy! She even "joked". "Do you need to wait for your wife to make this decision? You can always return the item if you don't like". (Yes lady, it's very easy to return a king memory foam mattress out of the box). Oh well, I didn't like the 2 mattresses I got to see during my visit (because she would only show me more stuff if I was ready to buy) and I will never go back to this location. I hope some day they learn that being greedy and pushy will NOT help them sell stuff! If I had found a mattress I liked I would definitely go back with my wife to make sure she likes it and we would purchase after we moved.

Purchased on the 5th of October lift reclainer chair. Bright, a salesperson, and Rosa, supervisor,…read morehelped with my purchase. After paying for all additional services, was assured that if not happy, money will be returned back to my cc. Chair was delivered today. The technician assembled and left. Received a call from supervisor Rosa -- the same person who handled my purchase. She refused to take the chair back, claiming it's non-refundable, though I was told otherwise at the time of sale. She only offered an exchange, with zero appreciation or accountability. I still haven't received my invoice. Feel completely scammed and disappointed.

This place is hit or miss in terms of what you'll find, but it's been in the neighborhood for ages,…read moreso I tried it. Got a new piece for the office, so I had one or two questions. The initial representative I tried to speak with was really rude, but another associate saw that I was about to walk out and took over. She was great and had some good suggestions for me, so the purchase went through seamlessly. The delivery team was great also -- they removed the old piece and installed the new one so it was ready to use right away. It's still important to shop around since that area has several options, but in general the piece I finally found with the associate's help is working out fine. Recommending.

I bought a sofa and needed to return less than a month. The…read morecustomer service was excellent. The representatives who assisted were professional and clearly explained my options. They also provided the information I needed to know. They worked on helping me with the return I requested. Thank you! My experience was very pleasant and satisfactory.

This review is based on service. We actually purchased a…read moremattress set at macys.com but had some issues with our purchase. We weren't too sure, and also considered some changes to our order. We did not have good fortune in resolving via phone so we decided to go in-person to the Macys on Queens Blvd after work. There we met with Henry Cepeda in the Mattress dept. He took such time and care, explaining and listening, showing us the product how we imagined it, and pros and cons - which saves us money!! We honestly felt like he really cared about us and making sure we are comfortable with our decision and purchase. Never did he try to upsell us, or pressure us . He even spoke to his manager on our behalf to help us process a change in our order and told us of another discount which we got (which would have never been available by phone or online). This worker was genuine. We could tell he cares about customers and our experience. You are so fortunate to have him on staff. He's why we would go to Macy's. We are sure it was probably close to the end of his workday too, but he never let it show. He said any problem at all we can call him or email him or even stop by and see him. It's so rare to have this high level of customer service and we were impressed! Thank you Mr Henry Cepeda and thank you Macy's.

As we had a tremendous experience at the Mattress Firm at this location in the past with the sales…read moreperson, Alex, I decided to return there to get another one. As she was not there upon my arrival another sales person, Ralph, was available to assist this time. He was never pushy and was genuinely concerned about the type of the exact mattress I might have been looking for. The transaction was quick and smooth, having able to identify what I had needed. As those two pillows that were supposed to come with the mattress and the base upon the date of delivery were not available, I was explained that I would need to pick them up at the store when they come in later. On the date of pick up of these pillows, Ralph was not available so that another sales person, Walter, greeted me with such pleasant and authentic smile. He immediately recalled my name as one of the customers picking up the pillows, which I was blown away with. The pillows were already wrapped and had my name on them!! Starting from Alex, who provided us with very meticulous service, entertaining and keeping our toddler while we tried different products less than two years ago to Ralph, who was extremely efficient and precise, Walter who blew me away with his service, taking away my frustration of having have to visit the store again to pick them up, are luminous. But for Walter, my experience would not have been as near perfect as it was since I was already agitated and upset that the pillows did not get delivered on the date of the delivery with no explaination at that time. I would definitely recommend this particular location for anyone who has access to the store by subway or any other means. It is because it is worth it!!

My boyfriend and I just had a wonderful experience buying a brand new Queen sized mattress for our…read morenew apartment. Being that this is his first mattress buying experience and first really good bed, we wanted to get a very good quality mattress and have a great shopping experience. Both of those wishes were exceeded at Sleepy's. We worked with Chin who was an EXCELLENT salesperson. He really listened to our wants, needs and price range. He helped us find the perfect mattress. Overall we saved a lot of money and had a really nice shopping experience. I would recommend this Sleepys to anyone buying a mattress. Note: Kingsdown mattresses are the BEST on the market. Customizable and exclusive to Sleepy's. The bed hugs your every curve and is pure heaven. I'll upgrade this to 5 stars if our delivery goes smoothly.

I came into maxwell's the day after i went to Hallmart Furniture store…read more I like how Jack assisted me (for a guy named Jack and looks like a toughie, he's really nice and soft spoken.) told him that i wont be buying that day but i needed to look and then just bring my fiancee in the next day. he showed me around, and he was nice. he'll show you around and he isnt pushy. the furniture is affordable and is well made. the designs are not for the design savvy - its more traditional stuff, but they do have some modern pieces. i highly recommend this place if you live within the woodside area, because the delivery is free. that and i got my handsome dining set for 215 bucks. it was a table, 4 chairs and free delivery! hooray!

The pictures listed looked so nice, so I took the trip there, it was a total disaster. First all,…read morethe store sign is all rusted which I would barely find the place, when I entered, it was like a dump. My wife was with me, and she said "This is ruining my mood", so we walked right out. It was a disaster, don't waste your time.

I was wandering around Main street looking for furniture and I came here after I was referred to go…read morehere from another furniture store down the block. I was in the market to get a new sofa bed, but didn't feel like assembling another IKEA furniture. The people here were very courteous and was opened to bargaining. They have a basement with more furniture if you want to browse. I was able to get my couch further discounted and free delivery (I lived only a few blocks away though)! The delivery guys called before coming and brought my couch up without problems. They also helped with some light assembly. I have a pretty awesome couch now at a great deal. Will definitely look for more random things there.

I have never been so offended by any salespersons before. I was looking for a mattress for my guest…read moreroom. I personally prefer mattresses from Asia as they tend to be firmer than most firm mattresses. I called this store to ask about price and delivery options. When he found out I live on Long Island he said they can't guarantee delivery date since they will only deliver to LI if they happen to have furniture delivery in the area. I understand they have their cost so I suggested I can pay for delivery charge and even get a more expensive mattress to justify their cost. This guy just kept nagging how much it would cost them n it won't make sense to deliver despite the fact that I had already suggested to pay up n cover the cost. So I still held my cool and calmly told him again I would cover the cost. He then said "no I can't, it costs too much to deliver. Use your brain to think about it!" I was so furious I stopped him and said "how could you talk to your customer like that? I was being polite and calm, all you have to do is to say sorry we can't really accommodate that. There's absolutely no need to be so rude and ask your customer to use his brain!!" He was like "Ok. Ok." as if he doesn't care what I was saying. Still no apology nor remorse. I asked for his name (Mr. Wong) and I said I don't know if you are the boss or employee but either way good luck I'll give out an honest review in Yelp. And he still said, "Ok. ok" like whatever. I'm not sure if that's his real name but he sounds like around 45-55 year old with an accent. I think he's from Tai Shan area hence his accent in Cantonese. His attitude was like a older people scolding a teenager as if I know nothing. TERRIBLE!!! Never go there people!!! I'll give 0 if I could! The

Just look for Ryan! Huge help! Been to many different places…read morefor the new bed and he offered me a very good price and promos, etc. I would definitely come back for future purchases! Highly recommended!!!

0 stars if possible. Do not go to this place. The salesperson by the name of Pedro is a liar and…read moreand must be scamming. My husband came here to look for a mattress on his own. This place was his first stop in our mattress shopping. Pedro was pushy and again, I am emphasizing on a liar. He told my husband that there was financing options (which we were NOT looking into financing just purchasing/ also absolutely nothing wrong with financing) ... Pedro told him that all that would happen was a soft check onto his credit; Next thing you know, my husband was alerted that there was a new credit card opened under his name. ALSO I went to checkout a different mattress firm in Tribeca on my own, was quoted something completely different than what my husband was quoted on the SAME mattress. When we tried contacting Pedro about all of this mess, he doesn't respond. Please avoid going here, and if you do decide to go to this Mattress Firm, avoid Pedro.