Used to love this store and the great selection and convenience. Ben was also always very friendly and helpful. Last week, my twins, with their own limited money, bought a lot of party goods and three glow stick glasses for our Fourth of July party. When it got dark and time for fireworks to start, my daughters turned out the lights and we found out that all three packages with the glow stick glasses were defective. Over the years we've bought many glow stick products in various stores and sometimes they're old and don't work. Asking for a refund today is perfectly appropriate. Ben questioned how all three would be defective and said that some people use things and then return them. Almost every holiday my daughters buy themed goods at his store for parties/table settings. We have been loyal to this store and didn't like going to the other one that's a few blocks further away. We preferred the assortment of this store and how friendly Ben was as well as the convenient location. My daughter went to get a refund today and he told her not to shop there anymore and that we return too many things. Not true. Recently one of my daughters purchased an iPhone 6 foot charger cord and it was defective. I brought it back to Ben and he agreed and gave me a new one. Seems the new one is defective too. He prefers we shop elsewhere. We have spent thousands of dollars in his shop so for him to be so rude about six dollar total return and to doubt credibility is just not nice. He also said that no one else has returned the glasses. If other people had an issue and haven't gotten to returning them yet or decided not to if they had a problem is not for me to guess. If we say it's broken it's broken and how uncool to treat a loyal customer family this way. Return it to the manufacturer and be nice to your customers. My daughter didn't deserve that from you today. I called to help her when she was upset during the interaction. He didn't seem to care what I had to say and repeatedly cut me off saying he was done. read more