I first contacted All American Seamless Gutters in early November for new gutters on a property. On…read moreNovember 10, I received a text estimate for $2,700 and immediately told them to schedule the work. I was told they would let me know when they could install them.
By November 16, I still hadn't heard anything, so I reached out for an update. On November 17, I was told the gutters would be installed "this week." On November 18, I asked for a written estimate showing the linear footage of the gutters and downspouts but never received a response.
On November 21, I asked for another update and was told the installation would happen the following week because an employee had quit and another was up north hunting. After getting no response on November 26, I reached out again on December 1 and explained that if I didn't know when the gutters would be installed, I would have to find another company. Only then did I receive a response saying they "planned on" installing them the following week if the weather cooperated.
On December 14, after still no installation, I again requested an update and was told "the weather has been fucking us." By December 23, I explained that while I understood weather delays, it was reasonable to expect updates without constantly asking. I never received a response.
On January 8, I again asked if the gutters would be installed. I received a voicemail saying they would be done the following week. On January 12, I was told they would instead be installed the next afternoon because a "kid had court today and fucked up the plans." I followed up on January 13 and 14 but again received no response. It wasn't until February 2 that someone contacted me--and only to ask for my billing address. I never even received confirmation that the work had been completed and instead had to ask my tenants if the gutters were installed.
The billing process was just as frustrating.
On April 10, the owner left me a voicemail asking whether I had paid the invoice. I explained I never received one and asked him to email it instead. On April 17, he emailed the invoice. I immediately replied that I wanted to pay by credit card. He said there would be a processing fee, which I agreed to. After that...nothing. He read my message but never told me how to pay. I wasn't comfortable texting my credit card number, so I reasonably expected him to either call me or tell me to call him.
I heard nothing until July 21, when I received messages accusing me of avoiding payment, threatening to "get this money somehow," saying it would cost me more, and threatening a mechanic's lien.
I immediately reminded him that I had agreed to pay by credit card back in April but never received instructions. I even sent screenshots proving I had replied to his message. Instead of acknowledging the communication breakdown, he called me a "little punk ass bitch," told me to "pay your debt don't be a loser," and said he would collect the money another way if I wanted to "play games." I again reminded him I had just said I would pay by card over the phone. He eventually called later that day, and I immediately paid the invoice.
I've dealt with many contractors over the years, and I've never had a business owner speak to a customer this way. The repeated delays, lack of communication, false accusations that I was avoiding payment, and abusive language were completely unacceptable. The gutters may be fine, but professionalism and customer service matter just as much. Based on my experience, I cannot recommend this company.
