I choose this clinic because I needed somewhere close, but to my surprise I picked one of the best…read moredentists I could have! Excellent care! Everyone is so kind and caring , best dental appointments I've had!

They are amazing every time I go there, especially with my kids! I also love that for aligners…read more(like Invisalign but not that brand), they have a payment plan :)

Unfortunately, due to some major staffing changes in August of 2020, I no longer can recommend…read moreDentus as a dental health provider. I experienced pressures to undertake procedures that I had clearly stated were not desired. Of course, your experiences may be different. St. Albert has a variety of other options for dental care.

I felt very confident in this practice when Dr. Mel was the dentist, but since ownership has…read morechanged, I can no longer recommend this practice. The staff at reception are unprofessional, and the assistant working on my filling was unable to provide Dr. Manghera with the tools she required during the procedure, which led to the dentist becoming frustrated. While I was not pleased with the staff and the fact Dentus now charges more than the Alberta Dental Fee Guide, I was willing to give the new ownership the benefit of the doubt. After the freezing wore off, however, I had significant pain. It turns out that a simple filling turned into a cracked tooth and damage which now require further treatment. While I understand a filling can result in complications, I cannot in good conscience recommend this practice because of the further treatment required in addition to Dr. Manghera's staff's lack of professionalism.

I've been seeing Dr. Jake for quite some time, and I've had a consistently positive experience. He…read moreis friendly, knowledgeable, and takes the time to explain everything clearly. I highly recommend him to anyone looking for dental care

Very good dentist and staff ...I am not a good patient as get super anxious and the freezing makes…read moreme feel really unwell ...Dr Parmar listened to me and was very understanding and helpful ...stopped when I needed a break...this clinic is all about the patients and the customer service ...they are flexible and willing to help .

I have been attending the Center for over 20 years and continue to receive excellent proactive…read moretreatment. Dr. Mueller dropped in on a recent Hygiene appointment with Vivian who continues to provide me with up to date education on oral care. Dr. Mueller recommended repair of a number of teeth on my lower jaw that had become eroded and cracked over a period of decades. I booked an appointment and was pleasantly surprised that the repair was completed in less that an hour without local anesthetic. Basically a bit of tooth preparation proceeded application of an epoxy that dried in a matter of minutes. Following testing to ensure proper bite and polishing the procedure was done. I regret that I had not done this procedure years prior as I no longer feel the rough edges of the teeth that had eroded. Dr. Mueller had a chuckle when I confused him(he was wearing a mask and cap) with his son. I was also very impressed with Dr. Muellers' text to me the next day to check if any problems had occurred as a result of the procedure. Thanks to the Dental Center I continue to enjoy the benefits of a high level of oral health.

PLEASE READ BEFOREHAND IF YOU ARE CURRENTLY THINKING ABOUT JOINING THIS DENTAL OFFICE…read moreWhen I first started going here I had family members making appointments then missing them, so using basic problem solving skills I called st. Albert Dental and asked that any appointment that need to be booked please call me and tell me for who, when and the amount. That seems like a simple request honestly, but in 1.5 year going there this was NEVER done, but oddly I could be contacted afterwards to pay. I called and emailed numerous times please please talk to me first (not everything dental is necessary to do right then, some things can wait for extra health spending account to restart, etc), but I had never been contacted about it. Literally 4 or more people at the front desk so short staffed isn't an issue. Fast forward to April and May this year and not shockingly more unauthorized services were made. I asked them who made them and why I wasn't contacted and I was told they aren't sure but it could have been my daughter (who is a minor, but again it shouldn't matter because it is their duty to contact me beforehand for appointments). Super super disorganized and lacking basic communication skills. Now I have opened a complaint for unauthorized charges to my blue cross due to them. This is the first time I have ever seen a dental office that does whatever they want and thinks they never have to speak to the person beforehand. Avoid this disorganized place who can only communicate when they want a bill paid and lets minors authorize dental work. ----------------------------------------------------------------------------------------------------- UPDATE: On August 16, 2024 I received a notice from collections, I sent them the note below as well as 5 screenshots of me asking to PLEASE PLEASE call or email me beforehand with WHAT WORK IS REQUIRED, and PRICE. Something that was never done despite me calling again and again requesting it. (note they blamed other people despite me asking them to contact me directly) UPDATE 2: A few days later I was called (what a novel idea) and Nikki left me a voicemail stating they have accepted some responsibility, but wanted me to accept some too (oddly I am the one that called after every appointment requesting they contact me beforehand with all the information and I was told "next time"). Nikki stated she wanted me to cover some of the bill because the collections agency requires 30-40% of the bill (apparently it is my job to pay collections agency they sent for me as well). Nikki then brought up how I unsubscribed from their texts (yes, their automated texts which don't give me any information as to the cost and what is being done. If these texts are sufficient in their eyes for what I requested, they should all be laid off and their jobs can be replaced by AI and the savings can be passed along to customers by charging lower than the ADA guidelines and not higher like this Dental office does). She also requested that I remove my "very detailed 1 star review from Google" (That's called censorship and it isn't happening. This is just blackmail because they don't want their horrible communication skills shown). She also mentioned that she has a contract I signed stating that if insurance doesn't pay for it, then I have to (yes, this is the same as any contract. If a business completes an agreed upon service, then it is their job to pay for it. This is not authorization for a business to continue to do an infinite amount of work and not bother to contact the person before the work is completed. A dental office is no different.) VOICEMAIL cannot be attached here Update 3: I told the collections agency I will not be paying as it is unauthorized but obviously only caring about the business paying them, they sent it to my credit bureau. But I will be filing a complaint to Equifax/TransUnion. I won't be removing this review because people need to know the horrible practices of this company (I am saving you thousands of $). Something I have never experienced at a Dental office before. Update: I spoke to collections and he asked for proof to authorization on Sept 23. Today Oct 3 they responded (screenshot #6) and i responded to him (screenshot #7).

I had a root canal done at this office, and it was handled so poorly that it caused years of…read moreongoing health issues. After the procedure, I kept going back because something clearly wasn't right. Instead of addressing the problem, they repeatedly prescribed antibiotics and insisted nothing was wrong. Over time, I saw multiple dentists trying to get answers, but no one wanted to take responsibility or properly investigate. (created a ton of fear) I was essentially passed from one office to another with no resolution. Nearly nine years later, I finally found a dentist who took my concerns seriously and referred me to an endodontist. The specialist confirmed that the original root canal had failed they missed a canal. It had been overfilled, which caused a pocket in my jaw that repeatedly became infected. For years, I was dealing with chronic infections, with my mouth flaring up every month or so, and no one acknowledging the real cause. The dentist who performed the procedure claimed to be a specialist, but based on the outcome, the quality of work was unacceptable. This wasn't just a minor issue--it led to long-term damage and significant health complications. I've dealt with chronic inflammation, recurring infections, and even hospital visits due to blood infections that were never properly traced back to the source at the time. I paid for professional care and trusted this office, and after 4 hours in a chair and thousands later in return, I was left dealing with the consequences of a failed procedure that no one would take responsibility for. It took nearly a decade to finally get a clear diagnosis and validation of what I had been experiencing the entire time.(keep in mind I couldn't live on antibiotics either so no medication to heal it or prevent infection or I'd end up immune to them if I did) I would strongly caution others to seek second opinions and ensure they are getting proper care, because my experience here resulted in years of unnecessary pain and avoidable health issues. Also fun fact for anybody getting work done anywhere,did you know your body suffering with constant inflammation and infection, like from failed dental work, ya it could cause blood sugar issues.... The more you know.

I'm very disappointed with my experience at Urban Smile. I brought my son in for an orthodontic…read moreconsultation to get a quote for braces. Our appointment was scheduled for 10:00 a.m., but the doctor didn't see us until almost 10:30. When the doctor finally came, he only looked at my son's teeth for less than a minute and simply said that the teeth were too crooked to fix. That was it -- there are nothing to do. What's worse, they still charged us around $140 for basically doing nothing. I understand consultation fees, but this felt completely unreasonable and unprofessional. We left with no useful information at all. Very disappointing experience -- I would not recommend this clinic to anyone.

Fantastic staff and very accommodating. Weren't any surprises in terms of billing, everything went…read moresmooth and comfortable. Highly recommend this clinic!

I have been seeing Dr. Yeh at Smiles Dental for YEARS! I usually visit the St. Albert location but…read morehave also needed to visit their emergency dental location on Calgary Trail. I have never had a bad experience when going in for my yearly check up, getting a mouth guard created or for the dental emergency. The staff have always been really pleasant and friendly and even when there was a scheduling mix up, they did their best to accommodate my needs. Dr. Yeh has always been really good about answering any questions I might have about my teeth, procedures and what to expect. I recommend this clinic to people all the time and most of my family have seen Dr. Yeh at one point or another. An extra bonus is that they have clinics in multiple locations (Sherwood Park, Spruce Grove, UofA). We all know going to the dentist isn't exactly a top activity on the fun list but at least the Smiles Dental Group makes it as tolerable and pleasant as possible :)

Dr. Lee and the entire clinic are amazing. I had a terrible jaw issue come up and they couldn't…read moretake better care of me. Their care, concern, and professionalism are completely unmatched. I hated dentists as I grew up but I'd trust this clinic with anything now. Their hygienists do a fantastic job and routine checkups are always great. Do yourself a favour and see this clinic.

This is the best experience I've ever had at the dentist. Super friendly and explained all…read moreprocedures giving me various cost options. Didn't push unnecessary work. Highly recommend!

Best doctor one of the most respectfully dentist you could go to honestly I'm scared of dentist…read moremostly of the time but he was gentle thank you so much for dr hadi

UPDATE: This clinic continues to prove just how careless and unprofessional they truly are…read more After posting my original review, where I detailed how Dr. Hadi ruined four of my molars during what was supposed to be a simple cleaning, the clinic reached out and pretended they wanted to help. They made promises. They said they would support me. But when I called them, the response was cold, dismissive, and downright insulting. The receptionist treated me as if I was begging for charity, not as a patient who has suffered years of pain because of their mistake. When I pressed for real help, their reply was: "If you want to take us to court, we're ready." Yes, that was their response to my suffering. Eventually, they offered to send me to a specialist... just for an assessment. No treatment. No compensation. No responsibility. What am I supposed to do with an "assessment" after two years of pain? I needed action, not empty gestures. They now claim they're not responsible, despite causing all of this in the first place. This is not just bad service. It's medical negligence. It's disrespect. It's cruelty. I will not stop until I get justice ,through the law. I will fight for the repair of my teeth and for compensation for the pain and damage they caused me. To anyone reading this: stay far away. This is the kind of place that damages you and then dares you to do something about it. Don't make the same mistake I did. -------------------------------------------------------------------- This clinic ruined my dental health. In 2023, I came in for something as simple as a dental cleaning. That's it. But Dr. Hadi told me I had four cavities that needed to be filled before he could do any cleaning. I trusted his judgment, and that was my biggest mistake. He filled all four molars, and ever since that day, I've been in constant pain. Every time I tried to eat, the pain was unbearable. I went back to him four times, and every single time, he would just shave down the fillings. No real solution, no care, no accountability. Eventually, I gave up. I was tired, in pain, and completely hopeless. Months later, the pain became so severe that I returned to the same clinic -- still hoping for help. Dr. Hadi saw me again and told me something that broke me: all four molars now needed to be removed. How? Why? All I wanted was a cleaning. I refused, because I couldn't afford such an extreme treatment. But now, two years later, most of my teeth are damaged, and I can't even brush properly without intense pain. I've been living like this, in silent suffering, because one doctor didn't care enough to do his job right the first time. Dr. Hadi, you failed me. You ignored the pain you caused. You destroyed my teeth. And worst of all, you never took responsibility. To anyone thinking of visiting this clinic: think twice. One mistake here can cost you years of pain, just like it did for me. I hope this review makes them think twice before treating patients like numbers instead of humans.