Nick Kazerouni is hands-down the best insurance broker I've worked with. We're in a high fire-risk…read morezip code and kept running into dead ends trying to secure strong home + auto coverage. Nick didn't just shop quotes, he worked directly with underwriters to make the case that our home is materially lower risk based on our exact location and the property's characteristics. The result was an excellent policy when "no" was the only answer we were getting elsewhere. Beyond the outcome, Nick is great to work with. He consistently makes time to walk through options, explain tradeoffs, and help you make a decision you actually understand. If you want someone who will advocate for you and won't phone it in, I'd recommend Nick without hesitation.

I had home/auto/umbrella insurance with Farmers for more than thirty years[!]--without a homeowners…read moreclaim--but they cancelled the home policy in Q4/'2023...apparently when they realized the address was in SoCal...So we finally signed up with AAA...until they cancelled our home (still no claims) in January 2026. After a few weeks frustrating search on the internet, I talked to Nick Kazerouni, who clearly knows the market and options, and was willing to work hard to meet our requirements. He is careful, disciplined, responsive, and a nice guy. I think he will be especially valuable if you have some unusual requirements). I recommend him without reservation.

We decided to end our relationship with Ben Losin of Schulte Insurance after repeatedly struggling…read moreto reach him for assistance with our medical insurance. While he was initially usually attentive, over time it often took several days for calls and emails to be returned, which made navigating our coverage increasingly stressful. I had shared my health issues with Ben so he was aware of my condition, which made timely and clear communication especially important. Despite this, he consistently preferred phone conversations over providing written responses to important insurance questions. We explained that having information in writing was essential for us to reference later, but this request was not accommodated. This left us feeling uncertain and raised concerns about why written communication was avoided. The challenges became even more apparent as my husband's coverage grew more complex. Instead of guiding us directly, Ben encouraged us to contact the insurance company ourselves. Without a full understanding of the intricacies of the plans, this process became frustrating, time-consuming, and stressful, especially since we had engaged an insurance representative specifically to help navigate these issues. We hope our experience can serve as a caution to others so that no one else faces similar difficulties.

Friendly, knowledgeable, helpful - totally great and easy to work with, I love family businesses!…read moreThank you so much!

Have had insurance with Katie Harlan for over 5 years ( home, auto, umbrella, all 3), with numerous…read morepolicy changes and questions and Katie and her office are always on top of things, always available, and VERY responsive. Could not recommend this insurance firm more!!!

We have been very pleased with Katie and her entire staff. In response to other reviews, I have…read morealso been happy with State Farm. I did some damage to my car in a parking lot; State Farm sent me to a body shop in the Convoy area that was as clean as a hospital and took care of everything. I didn't even need to get an estimate.

I was a client of Denise for many years when she was with Liberty Mutual. I have also been an…read moreex-client of Denise for just as many years, to no fault of her own. The cost of insurance just kept increasing. Today, as I work with my current insurance provider, I am reminded of Denise and how special she made me feel to be her client. Denise delivered excellent customer service and went above and beyond to make sure that I was well informed of my insurance options. She always had time for me and made me feel special. It's been some time since I was a client of Denise. She was really cool to work with. You can't go wrong having Denise as your insurance broker.

Loved working with Denise. Its a nice change to deal with someone knowledgeable, honest and prompt…read moreanswering all my questions. She met with me in person (first time an agent has ever done that!) and was so glad she is locally in Carlsbad. She is my new go to for all things Insurance.

Edson was very helpful and explained our options for making our reservations and then helped…read morewith our flight reservation

I called this branch to ask a quick question to make sure they had the service I needed at this…read moreoffice. The first time I called it sounded like someone was just finishing a conversation with someone else answered, then they hung up before I could speak. Perhaps a technical issue? I called back and was on hold for 20 minutes. I hung up and tried again, and this time when on hold I opted to leave a message to get a call back, as the intermittent on-call recording suggested. It's now been a few hours since I left the message but no returned call. I'll update this post if/when I get called.

Always provides the best service. Fast responding and very caring. Recommend 100 %.read more

I recently moved all of my insurance business over to Lisa Trapp's office and am very happy I did…read moreso. Her team answers your questions quickly and clearly and if there are any issues, they get resolved. Insurance coverage can sometimes be confusing so it's good to know you can call and get the answers you need. My personal business with her agency has all been handled remotely but they've got a physical location in Encinitas near a bunch of other solid businesses (Peet's, Los Tacos, the Habit, Luna Grill, and nearby Trader Joe's) so pick up a new insurance policy and come hungry.

Sorry for the delay, Mr. Thompson but I do not get on the computer much, and don't do much online…read morestuff anymore....it took me some time to research this and possibly more time than it is worth, so here we go......my comment was based on the State of CA website that has Marc's license effective date as 06/06/2018. It appears that there were Yelp reviews prior to his license being active, but they have been removed. It is my belief that Marc was a teacher at la costa canyons high school before he got is license, as the Voice of San Diego attests to. As with anything in life, I recommend that buyers do their research and take responsibility for due diligence. That is what I always told my Marines, and live by that today. https://interactive.web.insurance.ca.gov/webuser/LIC_STS_UTL.GET_LIC_DETAILS?P_IL_LIC_NBR=0K88969

I found Marc because I needed some help with Covered CA enrollment, and I'm really glad I did…read more Marc was super nice, very helpful, and patiently walked me through things (actually did much of the work for me). Dealing with the complexities of our healthcare system is definitely challenging, but Marc made it easy for me. I would definitely recommend Marc, and although dealing with insurance isn't my favorite thing to do... I will enjoy working with Marc again. Thanks Marc!

John came out to my home and gave me great advise and took care of my issues starting Medicare,…read moregetting supplemental health insurance, prescription plan. He's also helping me roll over my retirement fund. Top quality services.

Awesome service. Angela was very helpful despite it being during a very busy season. She was very…read morethorough in her explanations and follow through.

Sebastian Saetre is an absolute blessing. I have gotten in a jam with the insurance company over…read moreautomatic billing twice now. Sebastian promptly took care of it both times. I cannot tell you how valuable it is to have an advocate like Sebastian in your corner. Thank you for coming to my rescue for a second time.

Knowledgeable - professional - sincere. Nov 26 2019 met…read morewith Sebastian to change Medicare Advantage Plan for 2020. Had spoken with him twice before and he impressed me right away. I have been on Medicare Advantage for 10 years and used 4 different providers so I understand how it works. He doesn't try to push you into one plan or another - just explains the differences and the pros and cons. Does a great job. If you want someone to help you with your Medicare decision - I highly recommend Sebastian.

Paul Royko, the owner, wrote me a policy that was significantly in error. He dated the house and…read moreroof new in 2010 when it was built in 1989. If I had had any need for this policy during the last year, it could have been contested by the insurance company. Given, I didn't catch the error earlier. The policy was over $1000 per year and would cost $317 more for the correct date of build. Because of this error I asked for half my premium back because he had put me in potential jeopardy monetarily IF I had had a claim. He was contentious, unreasonable and attacked verbally by asking very personal questions and then saying that my background gave him reason for my behavior in response to his negligence. Since nothing actually happened, there is no actionable case. His customer service leaves a lot to be desired. His customer communication is poor. He now strikes me as someone who would take advantage of you.

From the owner: Our slogan is "Always Searching for your Best Coverage and Lowest Rates" All we want to do is save…read moreyou money on your insurance. We have access to multiples insurance carriers and make it a point to shop your rates annually. It's almost guaranteed that customers who shop their insurance rates annually will save more money in the long run. We take the hassle out of shopping because we do it for you.