DO NOT COME TO THIS SALON. I had made an appointment over the phone out of a whim to get my hair done. I talked to Nami. She told me to come at 5. She did not seem to speak English well, so I had made sure to bring a picture. I asked for a wave/loose perm. I asked if it was possible and kept pointing at the picture. Nami kept on saying yes yes yes. She seemed very nice and the visit was actually very pleasant. When Nami took the rollers out of my hair, it looked great. My hair was still wet but I could see some loose waves in it. She proceeded to blow dry my hair, but she did not blow dry it all the way. I do not ever get my hair done so I thought maybe it was just getting late, so I payed and thanked her. With tip, the bill came out to $146.
After I went home, about 2 hours later when my hair had dried completely, I had noticed that the waves in my hair were gone. My hair had looked like nothing had been done to it. my hair looked completely straight. I am not exaggerating when I say this. I have pictures to prove it.
I came back to the salon a couple of days later and showed her how my hair looked like, and asked for a refund. I asked her for the amount of $126 and she could keep the $20 tip that I gave her. She said no, she could not give me a refund, but she have to "try again" and I have to come back for her to "try again". I told her that I was willing to do that if she can guarantee that my hair will come out how I want it (how do I know that she won't just do the same thing again?) she then proceeded to tell me that my hair is very long and for her to do my hair the way I want it it would cost $400 and she would have to use a different machine. By this time, I was already very frustrated. She should have told me this before she took an attempt at my hair. I told her I just want my money back. She then told me that $126 is nothing and that if I went to another salon and spent that much and my hair came out the way I wanted, she will refund me. (she spoke broken English but I understood her tone very well) ARE YOU KIDDING ME?!
Finally, she told me that I had to pay her for the hours she spent on my hair plus the chemicals. I actually was going to comply with this, I asked her so how much would I get back? She could not give me an answer. I then asked If I could speak to an English speaking person. She told me to go ahead and sit and wait, I asked her how long? She said "I don't know, maybe an hour". At this time, I had to go to work. So I left and told her I will call and talk to another person that speaks English fluently.
I called her back that same day and she recognized me right away. She said that she was busy and asked for my number. I asked her when will the person be in, she just hung up on me! I finally received a call from a english speaking person who asked to hear my side of the story. I told her exactly what happened. She kept saying " I understand you are upset that your hair did not came out exactly the way you wanted" and kept telling me that Nami has been doing hair for 13 years and she is a very good hair stylist. Apparently they were not even going to pay me back any of my money and expect me to go back so she could "try again" yet they won't guarantee that what happened to my hair won't happen again. This person also told me that I can never have hair like the pictures of the celebrities and that even if I perm my hair , I'd still have to style it to look like the celebrities hair. She obviously didn't understand that I did not want celebrity hair. Simply some loose waves in my hair that any competent hair stylist should be able to do. So I sent her a picture of my hair the same night after the perm , which looked completely straight, and the picture of what I wanted.
I understand that you can never duplicate someone else's hair style completely, but Nami did not even came close to what I wanted. The waves fell out within a couple hours of me getting it permed!
The english speaking person told me to Send the picture and she will talk to Nami about it again. I have yet to hear from them.
I am frustrated, I feel robbed and very offended by the way I have been treated. Everybody makes mistakes, even professionals that have been in the industry for a long time. I don't feel like anyone should be rewarded for their mistakes, $146 may not be that much to you Nami, but I shouldnt have to pay $146 for nothing and I don't deserve to be put through that whole process again. read more
