After I sent this to various locations , they were closed twice by the health department . Hope they do better But I will not be there! Formal Safety, Health, Food Safety, and Maintenance Complaint - Krystal Thomson, GA To Whom It May Concern, My name is Chef Mark Heaton, and I am an employee at the Krystal restaurant located at 1921 South Washington Road, Thomson, GA 30824. I am writing to formally report serious safety, maintenance, health, and food-service concerns at this location. I hold ServSafe and Serve Success certifications and am a certified chef. Because of my training and experience, I feel obligated to report conditions that I believe may endanger employees, customers, and the overall operation of the restaurant. I have repeatedly attempted to bring these issues to management's attention. General Manager Allie has made efforts to address many of these concerns and has advocated for repairs and corrective actions. However, many of these efforts have not been approved or acted upon by District Manager Sabrina. As a result, numerous serious issues remain unresolved. The concerns include: * Equipment throughout the restaurant is not functioning properly, and necessary repairs are not being completed in a timely manner. * Employees are forced to cook grits in a pot placed inside a deep fryer because the proper cooking burner cannot be used due to a missing electrical plug. This practice creates an unnecessary safety hazard. General Manager Allie has already suffered a serious grease burn related to these conditions. Sabrina has asked Allie and employee Flo to lie about this for her. * The restaurant does not have functioning air conditioning, resulting in excessive heat and inadequate ventilation throughout the building. * The lack of ventilation and excessive heat appear to be contributing to equipment failures and unsafe working conditions. * The deep fryer frequently flares up, boils over, and cycles on and off unexpectedly. Sabrina has asked Allie and employee Flo to lie about this for her. * The oven temperature rises and falls on its own, making it difficult to maintain proper cooking temperatures and food-safety standards. * Black mold is visible in the air-conditioning vents and has spread onto the ceiling in some areas. * A refrigerator became so hot that it melted the electrical plug in the wall. I personally showed this condition to District Manager Sabrina, but no corrective action was taken. * Employees are routinely exposed to excessive heat, smoke, fumes, and poor air quality while working. * I became ill while working in these conditions and required hospital treatment. My symptoms included difficulty breathing, dizziness, a racing heart, and severe headaches. * The ongoing equipment failures and environmental conditions make it difficult to consistently maintain food-safety standards, proper holding temperatures, and a safe work environment. As a ServSafe-certified employee, I understand the importance of maintaining proper food temperatures, safe equipment operation, sanitation standards, ventilation, and employee safety. I am deeply concerned that these conditions may place employees, customers, and the company at risk. Due to the seriousness of these concerns and my belief that they present ongoing risks to employee safety, food safety, and public health, I have reported these conditions to the local Fire Marshal, OSHA, and the Health Department for review and investigation. I have taken these steps only after repeated attempts to bring these concerns to management's attention and after observing that all of the reported issues remained unresolved because of the district Sabrina. My goal is not to create conflict or harm the company. I want to see these problems corrected so that employees can work in a safe environment and customers can be served in a facility that meets appropriate health and safety standards. I respectfully request that Krystal Corporate conduct a thorough investigation of this location, including an inspection of the ventilation system, HVAC system, electrical systems, food-service equipment, refrigeration units, mold concerns, and overall workplace safety conditions. I also request that this complaint be documented and reviewed by the appropriate corporate leadership and risk-management personnel. I also request that the actions of Sabrina be seriously looked into as her actions have already caused harm to employees, and could cause illness or even death to our customers. I respectfully request that this complaint be investigated promptly and that no employee be subjected to retaliation for reporting safety, health, or food-safety concerns in good faith. My purpose in submitting this report is not to create conflict or assign blame unfairly. Rather, I believe these conditions have reached a point where immediate attention is necessary to protect employees, customers, and the company's reputation. Thank you for your time and consider read more

Terrence and his coworker were kind, polite, and accurate. Their determination to get orders in correctly and in a timely manner is commendable - especially under these inhuman conditions! It was AT LEAST 90 degrees in the dining area - I cannot imagine the heat in the kitchen. They had a box fan going and the back door open so they could have any air flow. This was during the Sunday rush and they were the only two there - but they were getting everything done! The management / owner absolutely needs to fix the air conditioning for the sake of their employees and customers. We are in Georgia - it gets HOT. Having anyone work in these conditions is simply inhuman - but good on Terrence & his coworker for keeping a smile on their faces. I hope they get a raise and/or an air conditioner!! read more

It's Time for a Meeting -- And This Time It's Not With Your Pitifully Paid Hourly Staff It's with me. And I'm just a customer. That's exactly why you should listen -- because when a customer takes the time to tell you how to save your store, you should pass that straight up the ladder. Here's my proposal: every single person in your company, top to bottom, including the top shareholders, works one position lower for 24 hours. During that time, you do all the things you've been telling the people below you to do. And your in-store staff: the cooks, the cashiers, the drive-thru crew they go home. Because without them, the store closes. And if you don't believe that, you should say it out loud and see how it sounds. Two Options: * Option A: Step into their shoes, feel their struggle, and learn your business from the inside out. * Option B: Send everybody home and you try to run the store with no actual training -- because those short corporate training videos aren't enough to prepare anyone for real conditions. Do this, and the first thing that will happen is simple: everyone becomes human again. They stop being statistics. They stop being pay grades. They stop being numbers on a spreadsheet. They become people. Here's how you make it right in that 24 hours: Store staff get to sit in the dining area. They get hazard pay for the day plus a guaranteed 40 hours on next month's schedule. And if you've got a large roster but are only giving some people a handful of hours each week, that's not "budgeting" that's wasting talent and hurting morale. If you can't give people the hours they need to survive, then don't waste their time with false promises and endless "team meetings" that are really just lectures. Now, here's the bigger picture: what if, instead of endlessly adding new menu items hoping something will be a hit, you went back to the basics? You are Krystal's. Just sell Krystals. Offer topping selections, maybe cheese. That's it. It sounds counterintuitive, but it would drive demand. People think they want lots of choices, but choices slow them down and frustrate them. Give them one thing done perfectly every time. Build from there. One last thing: If you're using oversized wall art of your combos on the outside of the building, be careful about what that communicates. If the photo doesn't match the actual product in size or presentation, it sets the wrong expectation before customers even park. The subconscious letdown is real and it happens before they've even walked inside. This isn't about being flashy. It's about fixing the basics, respecting your staff, and delivering something customers can count on every time. read more

Krystal - Krystal CHEESE KRYSTAL CHEESE KRYSTAL - Burgers Near Me - Thomson, Georgia

As you walk in windows are filthy, un inviting. Burgers were not good, glad I only bought 2. Would not recommend and will not return. Wished I had gone to Zaxby's nextdoor. read more

Waited an hour for incorrect order. There was a false eyelash in our food. We all threw up about an hour later.

Don't stop here unless you just have hours and hours of time to waste sitting in their drive thru. Smh

Coming through Thomson, my family wanted Zaxby's. I saw that it was right next door to Krystal and I was so excited. I never get Krystal where we're from. While my family waited in the super long Zaxby's line, I walked over to Krystal to satisfy my craving. To my horror, the doors were locked (it was 12:00 noon). There was an employee sitting in the dining room looking at her phone. She didn't even look up. There was no signage saying that the dining room was closed, just cold indifference. After waiting in the Zaxby's line, I see that the Krystal drive through is open, but it is too little, too late. If they can't respect me enough as a customer to open the door, or even look up when I try it, I won't be back. As bad as I hate to say it, I'm out. read more

Krystal - Krystal in Thomson with cars in the parking lot full of people trying to get in. - Burgers Near Me - Thomson, Georgia

Went at 10pm on a Friday night. There was an employee sitting in the dining room on her phone. Sign said drive through was broken and to order at window. Pulled up to window and no one came. Got out and walked in the restaurant where I was told "baby, we closed". Sign said closed at 12am. read more

Stopped by to get a quick lunch before heading home to Sc the drive thru wait time was 30 mins then when we finally made to the intercom waited another 10 mins before someone said anything we said hello and the man replied there was a wait due to manager changing shifts 5 mins later he said can I take your order so we proceeded to order and was told it was gonna be another wait for it to be prepared granted that at this time no one is in front of us by this time my husband and I are extremely pissed we left the drive thru without ordering im sorry but this location is a joke I've been there a couple of times before with the same issues hoping each time would be better but it get worse and worse This location should be shut down until y'all can hire people who can run this damn store read more

Yeah, sorry. They're just not as good as they used to be. Unless of course you're used to a nastily-soggy bun & grey meat.... not my cuppa tea. Staff was friendly enough- just not enough to ever go back. Go ahead & go to any other place - it can't possibly be as disappointe read more

It's 11/28/2021 around 11:00am.... Sign says they are open and hours posted says they should be open but sat at intercom for about 10 minutes and no one said anything. Went across the street to get gas, and witnessed several other cars so the same thing. Traveling and really wanted Krystal's, but not sure if this one is even open? This sucks! Thumbs down!!! read more

They need new management I had to give my food back they were so rude I was scared to eat it. They all had bad attitudes for no reason. I can imagine what they do to the food in the back. Terrible customer service don't go here. read more

The Good: The food was fresh tasting and average expected quality for a quick Krystal burger The Bad: When we were ordering we knew the order was wrong, but they said there was a "special". When we got to the window they said the special did not qualify as we wanted cheese burgers...we knew this when we ordered but they they wouldn't listen. The Ugly: The staff was really rude to us when they corrected their wrong order! It was a quick roadside stop .. highly unlikely we will be back. read more

Our experience at this establishment was incredibly uplifting. We ordered food via drive thru, and accidentally forgot to tell them not to put pickles and mustard on the sliders, so we returned immediately and ordered again. Unfortunately, the second order was wrong, which was their mistake. Take three, we tell them at the order menu that the food was wrong, and the manager comes out the back door and asks for our order, tells us to pull around, and brings it out to us less than three minutes later! He was incredibly friendly, apologetic and overall a great guy! The same can be said for the compassionate woman working the window! She was enjoyable, personable (she asked about my Hello Kitty seat belt plush) and fun! Anyone traveling through the area should stop here, without a doubt! read more

It's 1/6/22 and at 7:30 am I am headed to work and starving so I decide to stop at Krystal for there breakfast bowl. I know that they are open but I sat and sat! I said hello! Finally I drove off and as I past the window I saw no one. There where cars there parked. I saw cars behind me drive off as well. This place should really close until they get themselves together. Plan and simple. Whoever the owner is really should re-think things read more

Absolute garbage customer service. I never write bad review but that was absolutely ridiculous. Someone need to turn this place around or it is going to go down. read more