Sadly like all fast food resteraunts, they seem to want to encourage you to use mobil ordering. Walked in and there was just 2 employees. After standing for a several minutes,I opened up the app and placed my order. Finally the lady then acknowledged me,asking if i wanted to order. I informed her I had placed a mobile Order. A few short minutes later it arrived. The food was nothing fancy,but was hot and edible. The problems I saw here is typical of most fast food places today though. read more

Krystal - 5 cheese krystals and chili cheese fries. - Fast Food Near Me - Morrow, Georgia

I hate to do this but I'm so disappointed so that this store realizes you are working for someone. Tonight we ordered a 12 Krystal with cheese. Tell your workers people knows the difference. I went there tonight the worst burgers ever. I get it when you short of help still do your best are tell someone. The Krystal bread was overly toasted at the edge of it and the cheese wasn't melted just slapped on the microwave burgers. Y'all all to be shame. I'm calling you out they were terrible. Day shift on point you guys seems like you wasn't happy ti be there no thank you are come back to see us your boss needs an upscale camera that can hear and see and get rid of your ass! Then had nerves to throw cold cheese between the sandwiches. It was horrible read more

Underwhelming! I'm from NYC and I was told this was the Southern equivalent of White Castle. I figured I would give it a shot and was disappointed with the service and food. I stood online for over five minutes and was totally ignored-- finally someone comes to the counter and said was I ordering? I'm like what? No, I've been standing here for my health. I ordered a number one (four cheeseburgers and fries) it's freezing down here and I wanted a coffee instead of a soft drink--which seemed to have confused her. I get the burgers and instantly go to remove the pickles and notice they put mustard on burgers-- I'm all sorts of confused. Maybe it's a Krystal thing, maybe it's a Southern thing, but typically, we only put ketchup! The burgers are somewhat similar to White Castle, but not the same taste. The fries were subpar, as well. What a let down; however, I'm glad I was able to give it a shot. read more

Krystal - a restaurant kitchen with a lot of counter space - Fast Food Near Me - Morrow, Georgia

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Service was terrible - lady taking the order was rude and wouldn't take our order at the main computer so kept disappearing behind the wall and then getting mad we couldn't hear her. The cook was the only saving grace as he had to run the card reader when she couldn't follow instructions. Avoid this place if you're low on patience or time read more

Mr Rafael gave us the 5 star Krystal experience!! We had such a great family meal here it was our first time at a Krystal, we are from Germany, California, and Las Vegas in town for a family reunion and this was a perfect meeting point after our flights. Besides the burgers and fries being excellent and the service being lightning fast Mr Rafael was such a joy I think we all wanted to sit as close to his order counter as possible :) We will definitely be back before heading home! read more

Krystal - Fast Food Near Me - Morrow, Georgia

I went through the drive thru to place my order,I asked for no pickle no onion,. On my receipt said no pickle no onion. I was the only car in the drive thru and there was noooooo customers in the inside. So why did my food have a pile of onions .. I understand they say the burgers are cooked in onions, but if I'm the only customer there there is no reason to add onion on the grill to cook my food, and my burgers were in a special box....long story short this is the worst Krystal I have ever been to.. read more

I went through the drive through and ordered a scrambler with an extra sausage. When I received my food half of my sausage was broken off. I went inside and showed it to the manager she got smart with me then instead of replacing the sausage she went and broke a piece of sausage and brought it to me. I told her I will not accept that type of service and requested a refund. read more

I have never gone through a Krystal drive through before, I order a number 4 meal, and order bacon on the Krystal burgers and staff tells me I'm receiving fresh bacon. I eat the food, and every bite makes my stomach feel worse. When you pay for your food, and can't eat 75% of your food without undergoing pain. Is it worth it? After reading other reviews made by many reviewers, I realize that I should have checked a review prior to trying the restaurant. personally feel the oil used to cook it must have been old in order to make me feel this ill.‍‍ read more

Quality has plummeted. I'd rather buy frozen White Castle at the grocery store and microwave it. I can't imagine this place being in business long. I don't know why the food is so bad now. I used to love it back in the day read more

The food was hot and fresh when we got it and everything was to our specifications. The customer service could have been better but the food more than made up for it. read more

I have been to this location several times. As I'm a trucker, I stop often to eat. Not many places I can stop at this time of the morning. Whenever I go to this location, sometimes they are open but I would say 70% of the time they tell me they are closed, there's something wrong with the register....sometimes they tell you they only doing door dash deliveries, like they did this morning...which seems like crap, because this area isn't exactly booming at this time of early morning during a weekday. It feels like the employees just dont want to work so they tell people they are closed or only doing door dash deliveries. Every time I go through the drive thru, I get this. Judging from the Google and yelp reviews, I'm not only person bothered by this lazy behavior. I haven't had this locations food in almost a year because every time I pull up I'm turned away. There's no way this location isn't losing money turning down customers during the weekday for door dash (DD) deliveries which everyone knows is more expensive. I would never use DD for Krystal. My meal would then me 2Xs or 3Xs the regular price. Which I'm betting those employees are counting on. Getting paid to tell customers they closed. This is supposed to be a business. If employees aren't gonna serve those wanting to give you their money, then what's the point of being open this late/early. Close and reopen at a later time. That way employees won't have to constantly turn money away in the drive thru. I work for a trucking company up the street from that location, I know about half a dozen ppl that have the same complaints as I do as we all work early morning shifts. That's money this location didn't want. I don't understand. If what employees have said is true, then it need to be probably advertised which hours you are accepting business and when only door dash deliveries are accepted. I saw no signs anywhere saying this. Every time I'm turned down, it's through the drive thru speaker. There needs to be a sign in store and/or online for customers to see so they don't waste their gas or time driving there. read more

Absolutely the worst customer service ever. Two employees asleep at a table as I walk in. Restaurant is empty & FILTHY! Go to counter and there's no one in sight. I look around the corner at the drive through area and one female (Manager?) is leaned over the counter and texting on her cell phone. Hello? Nothing. Hello? She looks over and gives me a facial expression to let me know my presence annoys her. Walks up to the cash register and just stands there. No greeting, hello, may I take your order...nothing. I give my order, pay and get my change & drink. She yells over to wake one of the sleeping employees so he can come make my food. Nasty dreadlocks, that appear filthy an no hair net. Goes to the grill area, does not wash his hands and begins preparing my food order. I would have stopped them right there and gotten a refund, but I don't eat Krystal food for these very reasons. I only buy a few plain Krystal's for my dog. She yells out "order"! and tosses my bagged order on the counter and immediately walks away, back to her cell phone. Yelp needs to seriously consider allowing reviews to be left awarding ZERO STARS because one star is exceedingly generous in this instance. read more

Krystal - Counter area - Fast Food Near Me - Morrow, Georgia

Nasty asf !!!!! Food was not good at all, cheese wasn't melted, staff is bad they make everybody pull around and have you wait for the longest when the food still come out nasty. One of the worst Krystal's for lunch !!!!!!! read more

Went to this restaurant every Saturday morning this month , no inside sit down ? Is this the standard for this location? Is there no more inside breakfast dining at this location? Can someone answer me please. read more

Food was cold , fast service but bun and burger were cold . Took it back they had to re do my order

Came here after facing tons of traffic on 75/85 desperately needing food and a bathroom. Despite the sign saying the lobby was open the door was locked and the employees would not let us in. Took our business elsewhere read more

went to the drive through and didn't see their C health score until it was time to pay they told me there were 3 sauce options but didn't tell me they were out of 2 of them, not even when i asked for the sauce they didn't have with my order they only had ranch read more

THE ABSOLUTE WORST EXPERIENCE!!!!! The wait was forrrrrrreeeevvvvveeeerrrrrrrr!!!! One guy who went through the drive thru came in and said he had been waiting 20 min for a corn dog. They held up his entire order and then basically forgot about him sitting where they told him to pull up and they would "bring it out". We waiting nearly 17 min and we dined in. About 6 people working and no one is in any hurry to do anything! Absolute worst service ever!!!!!!!!! I'd sooner starve than come back here! And that's for real. The only positive is... they have Coca-Cola! Of course we are in the South! #PepsiSucks Sorry Krystal..... but you gotta get it together! Whatever happened to service??? read more

Long story short.... I ain't had Krystals let alone fast food since like 2019 but we was realllly hungry leaving a lil function round this way... anywho.. Me and my entourage arrived here a little after 1am on a Sunday night ... it was 3 cars ahead of us in line at the drive thru... I'm a germaphobe but the place looked clean and well kept as far as the lawn and clear windows. The menu board well lit up and the line moved pretty fast with ordering! Mannn the food was very good! Fries was FRESH AF!! the burgers were extremely good: Buns was moist n chewy and the cheese was cheesing with the hints of mustard and grilled onions! Mannn I forgot how good Krystal's really is. And it's all thanks to the night shift crew lead by Jasmine on the 1's & 2's drive thru! Lol Thank u Jasmine and the rest of the night crew for reminding me of the magic of Krystal's and to keep the faith in fast food service employees providing EXCELLENT and FAST customer service! I'm not under the influence of any substance nor am I getting paid to write this review either. Just had to spread the love and let people know this Krystal's is still LITTT read more

I'm from new York and when I was staying at Georgia for the time I tried Krystals and honestly it was one of the best things I've ever had.

My husband went and grabbed breakfast which consisted of grits cheese eggs bacon and toast and baaaabeeeee when I tell you whomever is there cooking tuhday is COOKING WITH LOVE and this is what all fast food restaurants need someone who loves their job and loves and knows how to cook. Thank you my belly is happy and we are happy read more

Ordered the all you can eat. Got first round quickly, then waited almost 40 minutes for round two. Manager looked right at me and my refill sign. And summarily ignored me! I would have liked another round or 2, but had to go pick up my wife, so didn't have time to wait anouther hr+ for them. Would give negative stars if that was an option... I won't be back. :-( Forgot to mention, ordered my krystals with no onions...got exactly 0 with no onions! Most had extra onions! read more

Normal drive thru experience Food was good (nothing cold or messed up) Customer service was 3/5 Will I go again? Yes read more

I was pleased with the professionalism of the drive-thru operator when he was taking our order. He was articulate and when we drove up, he stated that they had tots ready and he could give us those if we were in a hurry but they were not up to "his standards." Much appreciated. read more

I am EXTREMELY disappointed. I ordered from door dash and had half off my order missing. My delivery guy had told me to call the store. The gentleman who was on the phone was very rude and not willing to help. He had told me he doesn't see it but my card was charged for it. He refused to give me me my money back or send out my missing items. I have worked in the food industry for over 7 years so I know mistakes happen. The buisness is responsible for fixing it. But the guy who answered would just simply refuse to help and was acting as if I was lying about it. He needs to learn to work on the public and customer satisfaction. read more

They have the worst customer service ever. The staff always have an attitude. I have witness staff using profanity to a coworker, because a customer told them they were giving the wrong order. She didn't even care if other customers were standing there. I hardly ever go there, but when I do I always get the same awful customer service. Do they not realize that the customers are the reason how they get paid. They really need training on professionalism. And for the Managers to just stand there and accept this type of behavior is absurb. Morrow location. read more

Be careful at this Krystal's I went there on the evening 11/26 and paid with my order with my debit card. I thought it was very odd that the person at the drive through held my card for so long and tried to throw me off by making jokes about the price of my order. It rang up to 1996. The drive thru person joked asking me about that particular year all the while they were skimming my card. On the 28th I got a fraud alert from my bank where they were trying to purchase items from Temu.com. The reason why I am certain it was them because it's the only place where I have given anyone my card in a very long time. I usually order through online apps or contactless credit card devices myself. Just this once I footlessly decided to hand my card to a common thief and they tried to take advantage of me. I won't stop going to Krystal's to avoid common criminals but I'll be smarter by never giving them my card again. I hope they have touchless or Apple Pay or I won't be eating there again. read more

Went through the drive thru and was the only car. The girl taking my order was not only NOT listening but repeated my order back to me wrong. Then gets an attitude and rushes me like I'm bothering her. You decided to work there so calm down. Then I get my food and after I specifically said no onions they put onions on it. So I go in to get it fixed and the manager says"did you get back the old food first". I'm not going to keep your food with something on it I don't eat. Thats common sense. Also their fries were old when I went to eat them on the way home. Like they put it in the microwave to make it hot. The only good thing I see is my coke. GREAT JOB COCA-COLA read more

Came into Krystal for a quick lunch due to an upcoming afternoon meeting. Kinda surprised at the place & the quick service, which makes me regret hardly ever visiting this location more often. The food was hot & fresh, and the service is friendly. Will be returning to this spot again in the future. read more

Friendly staff. Food was hot and fresh when I dined in. I will stop in again if I'm in the area and wanting Krystal with a hot pie.

Service and food is very poor. I have visited on several occasions and it continues to have bad servixe. The food is never fresh

I think the young lady who took my order at this location name is Takaia. She has the best customer service. Employees customer service skills is a huge factor is my decision as to whether or not I'll be returning to an establishment. I'll definitely be back here. Great job Takaia! read more

I went to Krystal around 10:00am to order a Senior Breakfast. The person taking the orders was very slow and rude. She was busy correcting orders ahead of us which even took longer. She was also on her cell phone constantly which slowed things down. When I ordered the Senior Breakfast, I was to "we don't have grits". I asked if I could substitute hash browns and was told "yea, I guess so". When she asked for my money I saw sausage on the order and asked if I could have bacon instead (which you are usually given a choice). I also asked for my egg to be fried over medium. I asked for orange juice instead of coffee (which is usually a choice). I paid for the breakfast and she handed me my change saying "heah" then walked off. She didn't give me an oj from the barrel on the counter as she did others in front of me. I took my orange juice and sat down. When my order was finally brought out it had sausage and scrambled egg, which I didn't order, as well as grits which I was told they were out of. When I tried explaining to her that I didn't order this she was busy talking on her cell phone and walked of. I took the breakfast to the counter to explain that this wasn't what I ordered she told me that she must have given my breakfast to someone else. I didn't want to wait any longer so I just ate what I was given; while watching other people have their orders screwed up. As I was leaving more people that was in line left . I understand that Krystal is a fast food establishment and not a restraint and can be slow at times, but the "Lead Salesperson" should not spent more time talking on the cell phone than taking orders and rudeness is unacceptable. I'll wait until Krystal addresses this before coming back to this one. read more