In the Birmingham Area on 6/2 we stopped in for a few Krystal's.Very good,but what stood out the most was the service.The girl that waited on us was hustling from front counter to the drive thru while being very friendly and smiling.The girl cooking was working hard and had a rhythm going.She obviously knew what she was doing.She also was friendly and smiled.The store itself was clean including bathrooms and had been mopped.I put the date for the manager.Because of everything I mentioned,5 stars from The Working Man Review. read more

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Just came through this location and unlike the previous times that I've ordered here, this time was especially awful. First I want to know what they're smoking because I ordered online, came through the drive thru, was told to pull forward, and proceeded to wait for 20 minutes at the window with no interaction whatsoever. The guy finally comes to the window asking why I didn't go to the speaker for my order when he LITERALLY TOLD ME TO PULL FORWARD. I finally got my food but the burgers were hard, tots were soggy, so were the fries, the glaze bombs hardly had any glaze, I didn't get my near $4 drink, my other drinks didn't even taste right, and one of them was supposed to be dirty but GUESS WHAT it wasn't. Total waste of 30 bucks. If you wanna eat something early in the morning, just wait till Jacks or something opens. read more

Krystal - GLAZE BOMBS - 4PC - Fast Food Near Me - Birmingham, Alabama

Terrible, waited forever, not acknowledged once so ever, fries and tots cold and soggy ;(

Stopped at this restaurant Tues 1/13/26 for lunch. Worst food I have ever received at a Krystal. The buns were soggy, half the meat was folded in half on the bun. Tasteless. From now on, if I get a Krystal craving, I will stop at WalMart and get a box of frozen White Castle burgers. One star because I could not select zero. read more

Came here right around 1030 am on a Saturday for guaranteed freshness of my food. I ordered #1 combo (no cheese/extra mustard). Meal was great! I haven't been to this location in years so this was a good visit! Drive thru service was fast! read more

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Came here to get my usual # 1. 4 Krystal's, medium fry and drink. I added a Krystal Chick and tater tots to my order. I wish I would've taken a pic out for almost $3 they only gave me about 5 or 6 tots. They were good though lol. The burgers were fresh and hot and so were the Chiks. read more

Krystal - a fast food restaurant at night - Fast Food Near Me - Birmingham, Alabama

It was bad. We never even got to order food. We were in the drive thru line when a group of African American employees came outside cursing and carrying on. They used terrible language. I told my children people who talk like that naturally end up in hell. Customers were driving away. No one was getting waited on. We finally heard too much potty mouth foul words from the employees for the kids in the car and pulled off ourselves. We won't return. The Sales Prevention Team on site has seen to that. ;) read more

Food was wrong and old asked for no must all 24 Krystal's had mustard it is always something with this store the employees suck and management does not seem to care that there customers are getting screwed and that it's purely because of the employees I will not be returning to this location read more

Stopped in for a few Krystal's on our way to the beach. When we went in, there was no one else there. The first worker just stares at me when I said "good morning" and then looked to the other worker that was sitting g and looking at her phone. Very unfriendly and the Krystal's were cold and buns were hard. Very sad! read more

Very rude service. We asked about a meal that was offered and was told "sounds like you know it better than me." It took us 40 minutes to receive our food with only 2 cars in front of us. This is our second time trying this location and have had awful experiences both times. read more

The service at this location is very bad. I don't blame the employees. I blame management. The store is not run well. I've been back 3 times for my dad who loves Krystal. He'll have to do without it for a while. I placed a mobile order before I left work. 15m later I arrived. There were 6 cars pulled around waiting on their order. 15m later a few of the people went inside to find out what was going on. Person told them they were running the place and had two new people cooking. It was a mess. Not sure why they were taking orders, and money, if they knew they were understaffed. They told them they couldn't refund the money. I waited another 10m as they did deliver a few meals then left. It wasn't worth $7. Dad got Milo's. read more

I had never been to Krystals before. My husband dislikes Krystal. So we were a perfect match. But we decided one to give a Krystal a try, so I could cross it off the bucket list. I got a regular Krystal and a chicken Krystal. The regular one was super dry and difficult to eat. The pickle didn't even help. The chicken crystal had so much mayonnaise that it was also inedible (for a completely different reason). We did also try to junkyard fries, which were by far the best of the three items. I'm not sure we'll be back, but hopefully others reading this review will know what to expect. read more

Terrible service. "go ahead with your order" with an attitude instead of greeting. After you say your first item immediately responds with "total us pull around" How about verifying the customer is finished ordering or not read more

We asked for no onions and received it on all 8 burgers. It was undercooked and tasted like someone took a crap on some bread and added some onions and cheese and called it a day. read more

Krystal - a sandwich in a paper container - Fast Food Near Me - Birmingham, Alabama

Stopped by here one night for a quick bite / guilty snack. I had some of the nachos, which were pretty good. I don't normally go for the crystals burgers, as they have onions, pickles, and mustard - all of which are negatives to me, and it's a lot to leave off. The staff at the drive-through were nice to us. The location is ok, but the window you get your food through is... odd/off. It seems like a relic from another time. Could use a remodel. Other than this, it was an ok visit. read more

I just love the little Krystal sliders what can I say? I also get a chili cheese pup and a corn dog when I go. Sometimes I'll get a cup of chili with onions. It's all good. Wish they had them in California. read more

The hamburgers were soggy. I only eat Krystal's as a change of pace. The fries never seem cook. Leave an empty carton (that hold the hamburger) in your car and it's hot? You car will stink read more

Hot and Fresh! Friendly service. Who ever was in driv thru on 3/23 about 1-2pm. Super efficient! got everything exactly like I ordered and fast. read more

Just horrible. 8 cars waiting in the parking lot for drive through orders. No wonder Krystals are disappearing- they don't know what they're doing. Shame.... Cause it's a good little burger. read more

Oh no, sorry food; horrible customer service. The menu prices for sackful items are over priced and unclear. Nevertheless, our experience from ordering to picking up food was all unsatisfying. Our Krystals bread was hard, our ranch was old (outdated) and opened. We weren't asked about our drinks until after going inside. The young lady at the register answered our initial question but later passed us off to the person who took our order. I've never been to this location but for sure won't return. Not to mention I'm pretty sure the manager on duty was present and never came to inquire about our problem. We ended up returning the food for a refund. read more

Stay away!!!!! I had a to go order I was told to pull forward after telling them my name and waited 10 minutes and then was told they didn't start or even receive the order!!!!!! read more

Krystal 2805 E South Blvd, Montgomery, AL 36116 Montgomery, Alabama I went to Krystal's at this Address on November 29th 2021 at 10:00am in the morning. I ordered food for me and my wife. The lady brings out food to the window and we tell her when she gives us the food that it's food missing and the food is made wrong. She starts telling us in a RUDE way that they're not able to give us extras because of the shortage they don't have extras (So we have to take what they give us) and the whole time I'm like MA'AM I just want the right Food and my food that's missing! The Lady stares at me and the gives me the right food and my missing food with a nasty attitude. These people here have SUPER NASTY ATTITUDES! I WILL NEVER EAT AT KRYSTAL'S AGAIN!!! I wish I could give NO stars! read more

The customer service was nice but the food did not match that at all. The food came out under cooked (the Krystal patties were gray) and the cheeses was not melted on the fries. There was also grease leaking out of the bottom of my box of tater tots as if they were just dumped into the box. Very disappointed with the food quality and will not come back any time soon. read more

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I went for something quick to eat before attending 2018 Yelp Games. The drive through speed was ok. I had a coupon and she forgot to give discount for my coupon. When I brought it to her attention, she immediately got the manager to adjust my price. It was done without any problems. What I did not like was that my buns for all of krystals were hard around the edges. The fries were fresh and the chicken nuggets have great bold flavor. Located near the freeway! And rheu have a variety of food! They are offering $2, $3, & $4 deals. Decent place to bring the family for a variety of fast food. read more

This Krystal's is the worst I have ever been to. Very seldom to I even eat here but Everytime I come here the customer service is horrible. Today was no exception. The staff is horrible. They young man I just encountered I could barely hear him speaking, he wasn't at all interested in being at work. I had to tell Thank you twice and loud bc he was so rude the first time I said it he just turned around like he didn't hear me. I blame management bc I see the previous reviews have expressed the service here. And a copy and paste response is not enough. How does this place even stay in business? I know it's just a fast food restaurant but have some pride in the business. I will drive to another state before I come back. Save the copy and paste response. read more

The drive thru cashier was rude. She got our order wrong when I placed it. When I went up to the box and told her I was ready, she said I'm listening in a rude tone. She needs to learn to open her ears, mouth when she speaks. This isn't the first time I've been to this location and they've been rude read more

Food was absolutely horrible. The worse $20.00 I ever spent. Fries were old, crusty and cold; Krystals were so cold that the cheese didn't even melt on them and was still cold; bread was hard and they were basically inedible. To top it off, the blaring "trap music" was so loud they could hardly hear our order. Horrible food and horrible service. read more

What a joke! Just went through the Drive Through witha "buy one get one free" coupon for Krystal Burgers. The *ONLY* stipulation on the coupon was that the free burgers must be of "equal or lesser value". I told the cashier about the coupon up front, and then ordered 6 Krystals with cheese. The obviously annoyed cashier said in a snarky tone "you gon' hafta pay fo dat cheese". I explained that the coupon had no restrictions on what kind of burger I could order, just that the free burgers be of equal or lesser value. She snapped back "well I'm tellin' you if you want yo cheese, you gon' pay fo it!" I told her I'd take my business elsewhere and I'll never be back! And these people think they deserve to be paid $15/hr?? Seriously?? read more

Horrible customer service and rude! I am here visiting from California, and stopped as I haven't had Krystals in years. Went through drive thru, and ordered food. Asked if they had sweet tea. The cashier didn't answer the question. She just told us the price and said drive around with an attitude. She runs my card. It declines. Then she yells, "Don't make dey food." First of all, it's their. Second of all, as soon as she ran my card, my credit card company texted me to confirm my card hadn't been stolen since it was being charged outside California. Had she waited a second and allowed me to reply instead of being ignorant, they wouldn't have lost my business. WOW! Welcome to Alabama! read more

How is a restaurant out of ice and every condiment? Decent service and pretty good food but the inside was so dirty I couldn't go in and eat. read more

DO NOT GO! I waited 45 minutes for 3 burgers and my order was wrong. I took it back in and asked for a refund. The "manager" not only come around the counter and got in my face threatening me physically and verbally, but the other employees did nothing. This "manager" needs to learn customer service and I suggest some anger management classes. read more

Terrible service. I bought a sack of Krystal's and told them 3 times to add ketchup. She had me pull to the front and wait for 15 mins. When she finally brought them out, mustard only! WTF, seriously!?! Hey Krystal's, fuck you and your lil hamburgers, a'right!! read more

I have no idea what the employees are doing in there, but they're not serving customers. It's pretty consistent... Anytime I've visited the drive thru, it's been a MINIMUM 30-minute ordeal. read more

Great, clean location with nice people. For some reason most of the Birmingham area Krystals have somehow changed their recipe to a more dry bread, but this location still has that great soggy bread that I've come accustomed to for Krystal! Love this location and clean bathrooms as well! read more

Only 1 star because I couldn't post zero. Worst Krystal I have ever eaten at. Fries were cold, Krystals were soggy. Don't leave the light on, I won't be back! read more

The original burger on a roll was not amazing, but it wasn't horrible either. The fries were also okay. The chocolate milkshake is just as tasty as any other chocolate milkshake out there. The service, however, completely outshined the food -- the workers here are incredibly nice! They were so helpful, and made us feel at home. Incredible service here. read more

I can't stand to be told to "pull forward and wait." And it seems that I am told that EVERY time I go here...which is rarely since the food is just eh. read more