Staff members are very rude, incompetent and very unprofessional. Talking about personal matters…read morewhile people is waiting. Specially the receptionist. If you ask a simple question you get 3 different information. My suggestion, change your staff.

My wife and I have been under Dr. Suarez's care for 20 years and we have always been taken care of…read moreby Dd. Suarez in the most thorough and professional manner. The staff he currently has are efficient and proficient with their medical services as well.

This is an excellent doctor who is very caring and has always provided excellent care. He makes…read moresuggestions in terms of health care and will always get you in if you need an appointment.

I have been a patient of Dr. DUONG in the Calexico clinic for quite sometime. I value the…read morerelationship I've grown to have with Dr DUONG himself, and appreciate his care, however, his staff in the front office are rude, combative, unhelpful, laugh at the patient and lack a lot of knowledge with the insurance world and how to be sympathetic with their patients. I was told I was being charged for procedures I did not get serviced. When I confronted the front office staff both Hispanic girls talked over me, where not able to explain to me why they wanted to charge me extra fees, hanged up on me when I asked to speak with Dr. DUONG directly over the phone. When I walked in in person refused to tell Dr. DUONG I was there to speak with him and laughed at me and mocked me when I told her I would be filling a grievance. I came in with accurate cpt codes for services rendered to me and reminded them of Dr. Duongs contract with my insurance company. Female at front office stated she will be adding a billing to code to my claim everything I did not get the services she was referring to. I told her if they did that that she would be committing fraud and asked politely again if o could speak with Dr. DUONG about the issue. Front office female laughed again at me and told me no, that doctor DUONG was very busy. I told her kindly I understood he was busy and requested for him to call me back the following week. She laughed at me again sarcastically and started her will be busy then too. I think she knew she would get in trouble if DR. DUONG heard about how they treated me and how she wanted to Bill me for services I not receive. As much as I like Dr. DUONG and appreciate his dedication to me as his patient I find myself having to leave his practice because of the horrible and rude treatment received by two of his front office female staff. It is not worth it to for me to experience horrible mocking behavior from his staff every time I go into the office and every time I call the office. It is sad but these two female front office workers giving horrible customer service sets the tone and makes me never to want to go back to the office and not recommend the office. Dr. DUONG if this message ever gets to you, look closely at your front office staff in calexico attitude and maybe re-educate them to be kind and give God customer service to your patients because your service is good Dr. DUONG but some of your staff makes it undesirable to continue visiting you as a PCP.

Medical staff discriminates you because of your gender yells at patients for nothing and when you…read moreask for a Supervisor they tell you if you wanna leave at your own risk! I would like to file a complaint for Medical negligenance !!! I came in with posible stroke (chist pain) Melissa the nurse NEEDS to be fired if you have the nerve to yell at a patient while his asleep your in the wrong line of work be respectful I truly hope that this goes up to the chain of comand eventually someone will die ,staff need to be held accountable for their actions! Please to staff quite covering other staff actions especial when there un profesional hope I recieve a letter from hospital and they actually really take this matter and fire this person not just take patients Insurance

I came in yesterday late afternoon with terrible stomach pain. Everyone from the guard in the…read morefront entrance to my ER nurses Jayden and Michael to the techs who took my chest X-ray and CT Scan (sorry, I only remember Eddie's name but both were great!!!!!) Turned out I had a raptured appendix!! My PA was wonderful. He kept me informed and made sure I got pain meds right away My surgeon was Dr White. He's thorough and performed a successful surgery. The nurse who assisted in the ER and the anesthesiologist were both so nice when I was taken to the operating room(sorry I don't remember your names, but definitely have not forgotten how kind you were). Paola and the staff who prepped me for surgery were also very kind. Paula was with me after surgery and took such good care of me. Thank you I was rolled into my room after midnight. Jasmine and her nursing assistant were wonderful. I felt like they spent a long while with me and checked on me throughout the night. My day nurse Karla and her nursing assistant Cecy have been equally wonderful I think I have to stay one more night and am very grateful they are not rushing me out. Thank you, Dr White My husband and I are very grateful to the whole team

Excellent attention to detail and obvious caring attitude mixed with her always current knowledge…read moreand proficiency make her the finest family practitioner we have ever dealt with. She has kept us in good health with Gods help, and we love the care she provides.

Dr Padrone was great and very thorough. Her staff is really nice, especially Nancy. I would…read morerecommend her to anyone looking for a good family doctor.

A very caring Dr.Flores The best in medicine He helped me…read morealot. God bless, You. Dr.Flores

Great work at a great price. I go to him regularly. Dr. Flores is knowledgeable and friendly. He…read morelistens to you and answers any questions you have.

I have to say that Dr. Grewal is the most caring, supportive, understanding, patient, kindest, and…read moresweetest doctor that I have ever met, and I have met many. Dr. Grewal takes her time to hear you and listen to what your problem is. She will give you different options and a solution to help you. I'm thankful that my friends recommended her to me. Her patience will put you at ease. Plus her staff are the best group of employees I have ever met. The doctor and staff end up becoming people you can count on to treat you with kindness and respect. I don't know enough words to give her the praise she deserves. All I can say is thank you.

Dr. Grewal is a fine doctor. The receptionists however, are completely unprofessional and terrible…read moreto work with. Their customer service is some of the worst I have experienced and sadly due to this I would recommend not going there. Dealing with them is not worth the hassle. Go to San Diego where you will be greeted by people who know how to be professional.

Typically take my children to SD for all care when possible…read more Recently had a new baby, called the office to set up a 24 hour appointment or 48 hour appointment (not sure what is needed). I think my son is tongue tie and it has been affecting his nursing. I have an older son who had the same issue at birth. I am a stay at home mother of 5. Long story short my husband and myself have been going to San Diego for all prenatal care and hired a birth team of four midwives to come to our home, for a home birth. This was a personal informed medical choice we both decided upon. Paid out of pocket and also purchased private insurance specially for my prenatal care and our soon to be newborn. Anyhow baby is born happy and healthy but tongue tied. We decided to seek a pediatrician in town rather than drive to San Diego.... call this office on advice from a family friend. Immediately as I explained how I'd like to have my son examined and check to see if he is tongue tied and if he needs a snip like my older son...the receptionist asks how old baby is...I explain he's 1 day old. And that I have all paper work ultra sounds and birth record info on what he was given ect..then her tone switches and she asks when I was discharged from the hospital. I explaine how we had a home birth with a birth team of four midwives from San diego...the lady again gets almost snarky! "Oh i.dont think we see home birth patients, I'll need to give a message to the doctor and call you back. You can shop around with other pediatricians. I don't think we will see you. We do one week visit then two week visit and manditory vaccinations" aside from her snarky tone and note seeing home birth patients sounded like a great office...getting all the care and vaccinations here vs driving to sd.... This lady was extreemly judgmental sounding. As if she couldnt be bothered. She takes my number and calls me back shortly to inform me that just as she suspected this doctor does not see home birthed children. My jaw really did hit the floor. My husband and myself are two educated people, my family is extreemly active in the Brawley community...we earn our living pay extra out of pocket for a higher quality insurance on top of paying in full out of pocket for all medical care..including prenatal...heck we even drive 2.5 hours away because brawley and el centro are low in come cities making the quality of care lower than sd!!! To be told a practice didn't accept a home birthed child floored me. In fact disgusted me. I am all about the freedom of making informed medical choices...what kind of world is it when you can abort a baby but God forbid you birth that child at home. Also I'm sure this pediatrician accepts illegals who are on state funded medical insurance because that is how most lower income cities close to the boarder function. Really peeves me! Disappointed and disgusted that any practice would have such regulations. Looks like Suarez and Amani win again. Also not to debate home birth but USA has one of the highest csection rates and it's climbing..most other similar countries(such as uk, Australia ect) advise home birth for low risk mothers as well as the acog states this should be an option for families making informed medical decisions...and the largest four year homebirth Study was just published stating homebirth for low risk mothers is as safe as a hospital birth..there was no higher death or serious injury with home birth as there was in a hospital setting... Aside from my stance on home birth I really am shocked... does this pediatrician see illegals or are those other clients he won't see...what about same sex or no he doesn't take those either? How about white patients or does this pediatrician only take specific races! Where does this pediatrician draw the line on clients. I truly am disgusted. One star because the Receptionist called me back to inform me they wouldn't see my kind in their office. This was written with my cell so please excuse the grammar mistakes. -Christina

It hurts me to have to give Dr. Buenaflor's office only 3 stars, but for me, the pros outweigh the…read morecons. PROS: - Caring, super nice doctor - Wonderful back office staff, mostly nice front office staff. - Comfortable waiting room. - Dr. does not over prescribe antibiotics, and will listen to your concerns and treat you with respect. CONS: - It's hard to get an appointment when the kids are sick. It's usually at least 4 days out. - Answering service is on almost every time I call in the morning (during open office hours), and they know NOTHING. The only thing they will tell you is that you can ask for a call back that will take forever or take your kid to the ER. - Long wait times. I have never had an appointment that took less than 1-2.5 hours - No separate waiting rooms for sick/well kids. During those wait times guess what your "well" kid is being exposed to. - The seating in the office is covered in a velvety cloth, and it grosses me out because it is obviously not wipe down-able. If you live in Brawley, you might be able to overlook some of these things. Personally, I am switching to a group with more doctors and separate waiting rooms so my kids can be seen in a reasonable amount of time without being contaminated by sick kids when they are well. I'll miss Dr. Buenaflor and his staff, but there is another well-liked choice closer to me.

My friend was seen here by a cardiologist. She was sent right over to have an echocardiogram and it…read morewas done with little waiting. The cafe in the hospital was very good as well while we awaited results.

Here I found excellent Doctors! They really take the time to explain about your health…read more Kuddos to Dr Sergio Romo 5 stars! also Dr Miguel Pedraza, Dr Ochoa Medina and Dr Juan Hernandez 5 stars!!!

Terrible doctor and office! My mom is barely able to walk with terrible knee pain from arthritis…read more First the office staff could not locate the paperwork from the SDI that had been mailed to them. When they finally found it the paper had been sitting in their office for almost a month. Finally she is able to go to the appointment and when we're there they tell us that it had to be cancelled because they could not locate other paperwork from SDI. When she is finally able to see the doctor he does not even exam her just looks at her and says ok we'll complete the report. After we find out he reported she was fine and could return to work when she legitimately is barely able to walk! Again terrible terrible experience from the office staff to the doctor but from the looks of other comments, this is not an isolated experience.

My wife broke her arm on Monday, January 12, 2026 and was seen at Pioneer Hospital ER and had a…read moresplint put on her arm. They told me to follow up with Dr. Lai, an orthopedic doctor in Imperial Valley. When I called his office on 01/13/2026 Maria said the doctor would not be in his office until 01/14/2026. I finally got in touch with Maria after 3:00 pm on 01/14/2026 and she told me Dr. Lai won't see my wife. Would not give me a reason. Was it because we're not the right ethnicity for the Valley? We're not Mexicans with expensive medical insurance?