I brought my truck in for a routine oil change. Instead, I received a call from the service…read moremanager, Chuck, telling me there was now an issue and that my oil pan would need to be replaced. What made the situation even more frustrating was being asked whether I knew what a drain plug was or whether I understood anything about vehicles. Yes, I do understand vehicles very well--which is exactly why I had serious concerns about how a simple oil change suddenly turned into an expensive repair. My truck did not go in needing an oil pan. It went in needing an oil change. The technician damaged the drain plug, and I was initially left with the impression that I would be responsible for the cost of repairing the resulting damage--potentially thousands of dollars--and would be left without my vehicle. I made it very clear that I was not going to accept this or being spoke to like that. Chuck quickly understood that I expected the dealership to correct the problem, and have my truck returned to me by the end of the day. Mistakes can happen. What determines whether I continue doing business with a company is how they handle those mistakes. Trying to shift the financial responsibility to the customer--and speaking to the customer as though they don't understand their own vehicle--is unacceptable. They have permanently lost my trust and my business. I will not return, and neither will members of my family. If i could give no stars I would.

Kruse motors is an absolute joke. They have no respect for their loyal customers. I have purchased…read moremultiple vehicles from them and this last vehicle, their salesperson convinced me to purchase this and that it was such a great deal and one month later I had two major problems go wrong with it. When I contacted the dealership, they told me that they would get someone to give me a call back and they never did. When I went to talk to the manager, they pointed me in the direction of Mike, who lacks some serious customer service skills. I am currently nine months pregnant and asked him, "What do they do for their customers when something like this happens? They are supposed to have checked the vehicle over and make sure there are no major issues. He then told me that it's an as is vehicle and I need to take responsibility for my own vehicle and it's not their problem. I told him realistically, if they had checked over the vehicle, there should not have been two major problems within one month of purchase, regardless of if it was a used vehicle or not, and that I have purchased used vehicles from them before and never had these issues. He told me that and I quote "well ma'am I'm not a bank and you need to take responsibility for your own vehicle since you purchased it." He then told me that I could go ahead and write a bad review, but it's not his problem that he won't pay my bill as he's not a bank. That was never asked of him, I simply asked, "What do you do for a customer when you sell them a vehicle and a month later you have two major issues when you sold them on the fact that it was a reliable vehicle?" As someone who was a very loyal customer to kruse and really respected their service, I will no longer be purchasing anything from them nor servicing my vehicles there. I also would not recommend to anyone that you purchase from them with that kind of service and disrespect for their loyal customers, especially through manager, Mike. Imagine if you were a first time customer how would you expect to be treated knowing that their loyal customers are treated with such disrespect?

I highly recommend Lockwood Motors in Marshall Mn. My adult…read moredaughter and I had been looking for a used car (around her budget) for several weeks. It was frustrating and exhausting dealing with salesmen (some pleasant/some not-so-pleasant) and traveling out of town several times to accomplish a purchase. We finally decided on a car we looked at a couple weeks prior in Marshall (90 minutes away). The purchase ended up a "no-go" so we decided to look at one last dealership which was Lockwood Motors before leaving town. We were fortunate to to have John Afdem for our salesman. He greeted us with a continuous smile, was very helpful, showed a high level of interest in helping us accomplish our goal, easy to talk to and wasn't "pushy". We purchased the cutest vehicle from John and we feel very lucky that we had him as our salesman. We ended our long search on a very pleasant note. Thank you John! Forgot a very important thing: My daughter has an illness that prevented us from picking up her car ASAP...so John graciously offered to have her car delivered...90 miles away. We appreciated that so much!!!

Worst experience I've ever had buying a used car. Sold me a $5000 car and I found out the next day…read moreit needed over $5000 worth of repairs. Their answer: tough shit! No offer to help whatsoever. Graciously offered to let me trade it back in on something else with a trade value of $2000! What a load of crap, they sell you a car that won't even run the next day. I wouldn't recommend them to anyone for anything. The salesman Tarayn was of no help at all.

instructed me to drive a car with an expired temp tag due to their failure to get a title in a…read moretimely manner for a car they've sold,

Our day was made by Connor in the Hawkins body shop. Having…read morehit a snowplow drift earlier in the day, our fender was dislodged and looked like it would fall apart. We called the body shop and were able to get in for an estimate within a half hour. Connor looked at fender cover, went and got a screw, and after manipulating the fender cover into position, put the screw in and we were good to go. He said there was no charge, as it would be more work to write it up than what the charge would be. We were soooooo Thankful to have this potential problem solved so quickly and easily. THANK YOU, Connor

Best service I ever had no pressure o chasing me. Let me even think about the car. Lowest prices e…read moreeb from other dealers down the street. Next time I will just shop here first

Jackson Erickson is the man you need to talk to for all your car needs! So personable, so helpful,…read moreand in love with my new truck! Thank you again Jackson! Wouldn't have been possible without him.

Bought three vehicles from them over the years. Dan was very helpful. They work quick to finance…read morethings for you.

Such an awesome experience buying our first vehicle from a dealer! We could not have asked for…read morebetter people to work with. Rahn and his team made the process easy and were super helpful and honest throughout the whole process.