Made a visit after not having gone in years and it was exactly as I remembered. I noticed they updated the outside overhead parking awns and front door which made me curious to see the inside but it was still the same everything lol Lots of different kinds of seating, still same old cigarette smell, only a smidge less since they don't allow it anymore. Service was great. Waitress was so nice and made sure we had everything we needed. Food was just okay. Cheese curds were delicious for sure. I also got a cheeseburger and that wasn't so great. Meat more on thin side and just didnt have much flavor at all. I got lettuce, mayo, pickles, ketchup, and fried onions on it. Didn't help much flavor wise. I was curious how the chili tasted but didn't get it this time. read more

Krolls West Restaurant - cheese curds white cheese - American Near Me - Green Bay, Wisconsin

Just awful. Cold hard flat tiny "brat" sitting on a massive rock hard bun with a wad of unmelted butter. No way the burger was fresh or grilled. Both were so gross we just left. read more

Krolls West Restaurant - Just awful. The brat was cold and small, sitting in a crunchy bun with a wad of butter on top. - American Near Me - Green Bay, Wisconsin

The only thing worse than the food was the service. We saw our waitress once. No refills on drinks or come to check how the food was. And it was terrible. There was five of us and everyone was disappointed with their meals. It's a shame really as the place is nice but don't waste your time or money on this awful place. read more

We took a family of 13 to Kroll's West in Green Bay and had a fantastic time. The place has a historic mid-century vibe that feels classic and welcoming. The burgers are amazing -- juicy, flavorful, and exactly what people rave about as a Green Bay staple. The drinks are excellent, and the prices are honest to goodness great, which makes it easy to feed a big group without stress. All in all, Kroll's West is a fun, relaxed spot with great food, great drinks, and a classic old-school feel. We'll definitely be back. And do stop each time we visit Green Bay. Go Pack Go! read more

Krolls West Restaurant - Cold Beers. Local. Craft. - American Near Me - Green Bay, Wisconsin

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Visited here a few hours before a preseason game. We knew to come prepared with cash only but didn't realize that the food is prepared before hand and given to you within a few seconds. We both had burgers and ordered cheese curds, jalapeño poppers, and fries. Burgers were horrible with crusty buns that had become crispy because they sat so long in some type of heated contraption. Fries were fine. Jalapeño poppers were creamy. Cheese curds were not served with anything. No buttery flavor or even a cheese flavor. So bland and not at all like any cheese curd I've ever had. There was a band and lots of opportunities for purchasing Packer gear. Not sure what it's like on non game days but after paying way too much money for old, flavorless food, we probably won't try it again. read more

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Ordered takeout recently and wanted to try their fried pickles. Save your money! These were awful. Inexcusable that they would even send these my way. It was like eating stale, old pickles with crispy oily chips on the side. The batter had completely separated from the pickle itself. They should have made me a new order. For what they charge ($9) they need to do better. Their burgers are OK, I had the veggie burger. French fries were good. But they really need to work on those fried pickles and not send out such a horrible product. read more

Krolls West Restaurant - Krolls West $9 fried pickles - American Near Me - Green Bay, Wisconsin

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A small group of us walked from our hotel to the area early before the Packers game. We arrive just before the band started to play and enjoyed a few cocktails before we entered the stadium. The band was great. The drinks were great and the service staff was super friendly. They are cash only on game days so plan ahead however they do have several ATMs around the property. Great way to start a game day. read more

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Had the all white cheese curds and butter burger. It's a nice spot to bring out of town guests for all things Wisco especially the curds and burger. Friendly and fast service and the ambiance in the shadows of the almighty Lambeau Field. read more

Had the hamburger with everything, served on a hard roll, butter, the relish is red and delicious. I also had the booyah. Which was great. Definitely worth the price. Friendly staff. read more

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We picked the perfect time to go here and avoid all the a holes that don't know how to enjoy the old time diners that most people do not know even existed. Granted it's not the only one like this, but there are fewer now. Classic service, classic ambiance, classic food. Only thing not classic is the prices due to this shitty economy. read more

With a four star average, I was a little skeptical, but after reading several articles recommending Kroll's West for their butter burger, I had to give it a shot and I'm glad I did. Within 15 to 20 minutes of walking in, I already had my food. The process was quick and smooth. You seat yourself and use the button on the wall to get service, which I thought was a fun old-school touch. The staff was friendly and the western-style interior gave it a cozy vibe. The location is also iconic, sitting right across from Lambeau Field, which made the visit even cooler as I passed through Green Bay. For about $16, I got a phenomenal double cheeseburger, butter burger style, and it absolutely hit the spot. Overall, a great experience and worth the stop. For more personal recommendations and travel tips, check out my adventures on Instagram: @OfficialTravelGuy read more

Krolls West Restaurant - American Near Me - Green Bay, Wisconsin

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Bro, they took like 30 minutes as a wait terrible service they gave me like 14 fries and I would not recommend it if you are in a rush cause they take like 30 minutes for the service and it took like 20 minutes just to get the menu and then it took like another 20 minutes just to get the food so don't recommend one star read more

Great booyah. And da chili...don't tell them I'm a bears fan....seriously really good people service at the bar, if I lived here I'd be here constantly and do a ton of take out! read more

Krolls West Restaurant - Da chili - American Near Me - Green Bay, Wisconsin

Great service and delicious food. I will definitely return. The brat and butter burger are top notch and we got the bar shrimp to share. Really good read more

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overpriced fairly mediocre food. Just cuz it's tradition doesn't make it good. Better off to go to Drift Inn. These owners are skating on their reputation read more

People were nice - friendly service. The place is pretty old, but I'm sure that's part of the nostalgia. The food was just "okay", nothing I'd go back for. Chili spaghetti is interesting lol. read more

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This place was very interesting. My husband had to try it such a huge Green Bay fan. It's right across from the stadium. Menus are already on the table. It is seat yourself so you can sit anyway. When you're ready to order food you just push a button in your booth. The waitress comes and takes your order. I was really feeling soup so I wanted to get the chicken and dumpling soup as my side and got a wrap so I could have some thing lighter. My husband chose to get the cheeseburger because that's what everybody said he should get it is a butter burger if you've never had a must try it taste like one of the best homemade Burgers I've ever had! read more

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Wow! I see that I'm not the only person giving this restaurant such a low rating. The 1st issue that I had was when my party (x3 people) went in and noticed that there were many (more than 6) tables that still had the plates from previous patrons still sitting on the tables. This was Monday, October 13 around 2:30 pm, when in my opinion there should have been plenty of clean tables. There wasn't a mass exodus of cars leaving the parking lot at that the time when we went in. Honestly, I think it was just lazya** wait staff!!! Entering a eating establishment and see the uncleaned tables would normally cause me to leave as quickly as I entered, but because I was visiting Green Bay and this restaurant for the 1st time ever, I decided to stay. The 2nd issue is the waitress who had absolutely no personality whatsoever, as if she didn't like her job!!! As wait staff you should at least be able to have a conversation with the people that will be giving you a tip or not! The other wait staff was able to pickup where she failed! Lastly, the food wasn't anything special and the chili was Cincinnati style which I didn't find out until I was eating it and noodles appeared on the bottom of the cup. In summary this will be my 1st and last time eating at that establishment! read more

If there's a better bar manager in Wisconsin than Vicki at Kroll's West some one needs to tell me. She's always in a great mood with a huge smile! She is one of the reasons I return when ever I can. Great job, Vicki!!! read more

Food was amazing. Love their fried chicken sandwich. It came out pretty fast. You have to push a button for service which is kind of cool. Took a bit for them to first take our order but once they did, everything was fast. read more

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I've been going to Krolls West my entire life, always lived within a mile or less. Always kept going back because things were great. Prices went up but I always thought it was worth it. Lately it's changed. I don't know if it's under new management or what. Haven't seen any of the original staff that I've known for 20+ years. Service is been bad the last two visits. I had to clear out table of five after we were done eating after over 30 minutes of being done eating. And it was dead in there. We just wanted to have couple more drinks and finish watching baseball. Not on a dirty filled up table. Service definitely not worth the prices they are trying to get! read more

Find some place else to dine. Horrible service. Mediocre food that came out lukewarm warm after a 45 minute wait, at a time when it was not busy. Our waitress never returned to the table after taking our order. Food and bill were dropped off and we saw no one else until we went to pay our check. Incredibly disappointing for a local, historic establishment. read more

This place is iconic in the Green Bay Area. It is located right across from Lambeau Field. It is kinda an old school diner meets supper club meets bar. It has a button you push at your table that lights up for service. The server comes over to take your order. You order your food and drinks and away you go. I ordered a grasshopper (ice cream in the drink and everything) and my partner ordered the Brandy Alexander. We had cheese curds, buttered popcorn in a skillet and chips and cheese. I know it is kinda eclectic but we were hot and tired... It was good and the history really made the place. I would go back again for sure... read more

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Great family place. Super busy on game day. Cash only bad limited menu. Just a heads up read more

Krolls West Restaurant - Came here for a night cap. Family friendly atmosphere.Love the apple pie mule. - American Near Me - Green Bay, Wisconsin

Went here for dinner tonight. Waited 45 minutes for food. Got served raw hamburger meat on burger. Told staff who then, 20 minutes later, brought me an over cooked burger with hard bun as if they had left it for 20 minutes under a heat lamp. Then charged $9 for it. Worst food ever! read more

My husband and I dined there last week and were very disappointed and angry. This used to be one of my favorite hangouts but I know with certainty that we will not come here again. The food quality has greatly declined and the prices were extremely over inflated. Not sure if they are trying to align with the acceptable pricing for the Lambeau area but we will not pay those prices for food that is even lower quality than McDonalds and more than twice the cost. read more

You have to love krolls to get it. Their burgers are a bit tough solid your looking for something tender and juicy, not for you. Having said that, the locals love this place..,, read more

Been coming here for 4+ decades and this time it was just awful. We sat at a table in the bar area, not overly busy and literally saw one waitress come out and wait on another table, NEVER making eye contact with us. We sat there for a 1/2 hour, then moved to the bar, where again, the bar tender didn't even look up from her cash register to acknowledge us. After 10 minutes we stood up, put our coats on, still no one looked at us, and walked out. How absolutely sad what this place has become. Like other reviewers said, dirty dishes on many of the tables. If short staffed, then at least acknowledge your customers and apologize, BUT WAIT ON THEM! read more

Do not go here! They charge $12 for a hamburger that has nothing on it. They didn't put pickles. They didn't put onions no ketchup no mustard I bought three of these hamburgers for $36 and they are junk. You should be ashamed of yourself, Cruz for taking advantage of people during the draft and this is what you serve. You didn't even put butter on it, which is your claim to fame. read more

Krolls West Restaurant - Their burger for $12 - American Near Me - Green Bay, Wisconsin

Very slow service in the bar area for food on non busy days. I had this experience multiple times when visiting Green Bay from Appleton. I was a long time GB resident and that was not tge case years ago. Food was good but pricy. read more

Used to be very good but over the years it's become overpriced and food has gone downhill

We were staying at a hotel across the street and had heard a lot about Kroll's East so we decided to try Kroll's West since it was a short walk away. The dining room was dated but clean. The service was friendly. The tables have buzzers so you buzz when you want service. I decided to give the burger a try. It reminded me of a McDonalds hamburger- ketchup, pickles and onions - plus the addition of a dollop of butter. It was a little too much butter for me so I ended up removing what hadn't melted already. It was a decent burger. The fries were an add on and they weren't bad either. The restaurant takes credit cards but passes on a 3.25% fee to the customer. Cash is the way to avoid the fee. We are glad we gave Kroll's a try. It was a decent meal for a fair price. read more

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Came here before a Bears packers game and it was packed. Luckily they're menu is small and they turn the TVs off on game day so people can get their food, eat, and get out. There was a big line and I thought it would be at least an hour wait, but I got a table in like 5 minutes The service is quick and efficient. I ordered a double cheeseburger and cheese curds and we got our food very fast. They do make you pay once your food is delivered, which is like of unsanitary, since it's cash only. And they also bump up the prices on game day. "special event menu." The burgers were good as were the cheese curds. I wouldn't mind coming back on a non game day. The meat was perfectly cooked and the buns were a little crispy. The cheese curds also tasted fresh with a nice thick batter. Will definitely be returning. read more

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I no longer live in Wisconsin but hit Krolls whenever I'm in Green Bay. I waited 4 years post-covid to write this ... but yes they have lost a star. Nothing has changed overall, it's just that the food doesn't taste quite as good as it used too. The service is a tad off, the drinks a tad weak, the place a little rough around the edges, even the lighting seems dimmed. I've always been a fan of Krolls ... always will be! Only writing this in hope they take notice and step their game back up. read more

Old, tired diner. Slow service, bad food, small portions for the price. The Jameson mule was very good. The waitress took the brats off our bill because they were so bad. She suggested we try the burger next time but the woman seated next to us was complaining her burger was cold. read more

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Everything amazing great service fast friendly clean I'd recommend to everyone I know that this is the best read more

Krolls West Restaurant - American Near Me - Green Bay, Wisconsin

Came for dinner on Tuesday night, someone came to take our drink order and never came back. Bartender was kind enough to ask the whole table area if they were waiting on these drinks, as the server never picked them up. Sat there until a new server came and tried to take drink order again. Waited 1 hour and 20 minutes for food. There was 1 other table of people... walk into the women's bathroom and it smells like someone just lit up something. Never seen employees take so long to clean up dirty tables from diners earlier in the day.. we were surrounded by messy tables the whole time, with a few young female employees moving at a snails pace to do anything. Truly was a bad experience. read more

We travelled 4 hours to get to Green Bay with pne of the expectations being Kroll's West. Unfortunately, slow service (2 hours waiting for food) poor quality (stall buns, butter burgers without butter, and a price higher than Kroll's East Wet $7 per burger, East $4). made this dining experience one of the worst ever. For my group of 18 this will rate as one of the worst. Fortunately, we were able to get a memorable experince at Kroll's East. read more

Can't go wrong with the chili or chicken dumpling soup but a hamburger with everything on a soft roll is essential. Butter! read more

Krolls West Restaurant - American Near Me - Green Bay, Wisconsin

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Service was prompt and efficient. I ordered Walleye with a baked potato and side salad. My partner had the Pork Chops with a baked potato and mixed vegetables. To our dismay the potatoes were cold, same with the veggies. Fish tasted as if was cooked earlier and kept in a warmer. read more