I love my local Kroger. I really don't understand their low scoring here on Yelp! The produce is always gorgeous. The premade options are undefeated. Cheese counter is top tier. Pickup service employees are always sweet and easy to chat with. Customer service desk ladies are always fast and helpful. Again, love my local Kroger! :) read more

What a huge place!!! While in Ann Arbor, i needed some snacks for traveling, so dropped in here. I was amazed at how huge this place is. They carry everything!! Staff are very friendly, and the place is kept immaculately clean. read more

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Worst Krogers ever. They expect me to stand in line at a regular register to cash in my can receipts. Customer service refuses to cash in my receipts when I'm not buying anything. Bottle machines are always broken or full. Watch out for sales and clearance. They overcharge me every time on sale items, and clearance items ring up full price, cause they never cover up the regular barcode. read more

There are always a lot of shoppers at this Kroger. I have to wonder, do they all hate their lives? Maybe they delight in being punished by high prices, empty shelves, a lack of available staff, and lighting that could put anyone into a foul mood. That's not even to mention the madness of the parking lot and its rutted parking spaces. The police surveillance tower does not make me feel more secure. It's not like this is a bad neighborhood. I'll gladly walk on the sidewalks up and down Carpenter. Maybe the shopping experience drives people to violence. I know the temptation. I shopped at this Kroger earlier today. Clearly my judgement was effected by some kind of misplaced optimism. I mean, I had shopped here before and vowed never to return. However, I was on this side of town, and there was one item I needed to pick up that I'm pretty sure only Kroger carries locally. Schar's Gluten Free Bread will be the death of me. It's not even for me. I love gluten. Give me the good stuff from a real bakery where everything is done from scratch. But someone in my family eats GF and this is the best bread we've found. What did I find? Not one loaf of the stuff. The section was cleared out. There was someone working in the bread aisle, so I asked for assistance. However, they did not work for the store. He was a vendor. So while he was the kindest, most polite, and contrite person I spoke with in the store, he was not actually able to help. "There was a Kroger employee here just a while ago. Maybe she went to the bathroom." I said I would return and check. The rest of the shop was a parade of frustrations. The price of Cheerio's at Kroger was higher than Whole Foods. However, there was a good sale, if you had the mobile app and a mobile coupon. There was even a handy dandy QR code to scan. But guess what? It didn't work. Gah! I bet this is Kafka's favorite grocery store. Eventually, I made it back to the bread aisle. Still nobody. So I was going to leave without the one thing I wanted. And then, the final kick in the nuts, just outrageously long lines. This was not prime shopping crunch time. This was a chill weekday outing after the lunch rush. Amazingly, someone opened up a new lane, and I scrambled quickly to snag the pole position to check out. Did they care about my shopping trip? Nope. At other stores, one might get a perfunctory, "Did you find everything okay today?" Nothing. Nada. And honestly, I don't know if I would say anything even if asked. The desperation of the folks who made it to the new line behind me was palpable. I did not want to test out if the security tower in the parking lot would keep me safe from their ire if I caused the checkout line to slow even a bit. If I'm smart, I'll never return. But I've said that before. Still, this experience is going to linger, and I don't hate my life nearly enough to put myself through this again any time soon. read more

Kroger - I came for one of the invisible breads on the top shelf. This isn't the COVID supply chain issue any more. Come on Kroger! Pull it together. - Grocery Near Me - Ypsilanti, Michigan

This. Kroger. Sucks. I just moved back to this area, shopped other Krogers for years with little problems. This is the most mismanaged clusterf#$k I've ever been to. I am yet to get a small cart with four wheels that actually spin freely. Bonus, if they are actually brought in from the parking lot. Bottle return? Prepare to wait behind the homeless guy with three large trash bags of cans. No, you can't just go to the other machines - because they are ALWAYS out of order. Watch your step! Because there's always broken (glass) packages of food strewn across the floors. Safety signage? Don't be ridiculous. People have to give a damn before the safety signage is broken out. At least the guy in the meat department is wearing a hair net. Just try not to pay too much attention to the uncovered dreadlocks hanging down as he wraps tonight's dinner. Thankfully, he's wearing a covid mask though... in 2025. (Eyes roll) It's always a joy to wait until the attendant at self checkout finishes her personal phone call before she ambles over to clear whatever glitch prevents "self checkout" this time. That is, if you can even scan your purchase on the slimy, disgusting scanner glass. What's that? No bags available today? Par for the course! I've also experienced most of the other complaints here, too. All accurate. read more

I visit Kroger when I need to pick up some items. It is convenient when I am on carpenter. I usually shop at the Whittaker location. It is not as good as this location. The items that are stocked are limited, especially in the meat section. Steak and beef have limited items. However, there is typically an ok selection of chicken. Most other items are reasonably stocked. The Customer Service is sometimes lacking. It is typically hard to get someones attention if you have a question. I must give kudos to one of the employees that went out of her way to help me find an item. She went and checked with other employees and although the item was not found the going above and beyond was appreciated. Overall this is not my favorite location but it is typically ok. read more

Kroger - Chicken - Grocery Near Me - Ypsilanti, Michigan

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I'm done with Kroger. This store is pretty small and doesn't stock a lot of things you can find at a larger store. My biggest problem is that I need to have a card to get sale prices. This card broke long ago, so I have been using a phone number that I have not had in ten years as my alternate login. And now when I go, that is not good enough. They have sales that require online coupons and also requires that I read the small print on the advertised price to see that I need the online coupon. When I use the app to try to get the sale price, it doesn't work half the time. I don't have time for all that. With Meijer just a short drive down the road - a store that doesn't require me to jump through hoops to get a sale price or try to trick me into not getting the discount - I am done with Kroger. read more

Carpenter has gotta do better!! Seems always short staffed. A couple of the lady's have been there for many years and are Super Duper nice and helpful! I was shocked in disbelief of the woman they had as a security person. She couldn't be but 4 feet and was wide as she was tall. I left out just shaking my head. read more

Dirty store. I only come to this location as a last resort. Staff is lazy and they CONSTANTLY lock their doors 10-15 minutes early. Lacking management. The store is sloppy and so are the employees. The manager takes no pride in this location. In a word- GHETTO. I wish Holiday Market would buy this dump, gut it, and open a respectable store. read more

Usually pretty bad. Store never has enough open registers, they seem to be trying to channel everybody to the self checkout, but if you have more than a dozen items the self checkout is bad as it is not setup to checkout a full week of groceries. The deli counter is the worst, and I always end up just abandoning even getting deli meat or chesse because the wait is sooooooo long. Do yourself a favor and go elsewhere read more

Recently, I stopped off at this Kroger store do some grocery shopping. Having grown up in this neighborhood, I can remember when a Great Scott supermarket occupied the same exact location. In the late 1970s, when they went bankrupt, the store became a Wrigley's supermarket, then part of Best Buy before they moved out to Ann Arbor-Saline Road and I-94 in the 1990s. This is one of the cleanest and nicest Kroger stores I have visited in recent memory. While the layout of where all the products are located differs from other stores I have been to, this particular store is very well organized. That said, if you need anything, just ask one of the workers there, and they will help direct to your desired product location. This Kroger store, like many other locations in affluent communities offers a sushi counter. I can honestly say that the sushi they offer is better than two local Asian restaurants that are nearby. Likewise, the person at the counter will take special orders and make your sushi roll the way you like it. If you need to feed your automobile while at this store, there is a Kroger Fuel station outside, which will save you money if you have a Kroger Card. Honestly, I have never tried their gasoline, but I have never heard any complaints from any of my friends who have done so. read more

Honestly I just come to this Kroger for the produce and the section where they have the health and vegan foods which offer quite an array of many selections, and also have more reasonable prices for vegan options than other stores like Lucky's, Fresh Thyme, and Whole Foods. There's always great deals for being a Kroger member and even the ice cream section has vegan selections available. Oftentimes my family and I find that some vegan meats and cheeses are available and desserts, chips, etc that have great deals and it's not overpriced like in stores that just specialize only in health foods where they cannot lower the prices because that's all they sell. Kroger has other products they sell along with the vegan options which is why they can be more flexible with the prices. This place we frequent the most because it is close to home, but also it is clean and well maintained. The customer service, the employees are thoughtful to our children, giving them stickers when they come shopping with us. We appreciate this clean and well maintained establishment. read more

Yikes, how do you mess up so much so badly at the deli? Let it be a lesson to check Yelp always first! The smell of fried chicken pulled me in- a day of running errands had left me spent n hungry... read more

Constantly so many items are out of stock. Consistently awful experience. Bottle return is always broken or gross, checkout lanes can hold like 2 items and there are never full checkout lanes open or long lines read more

This is our regular Kroger and most the time I've had no problems, but last night there was a dried out dead mouse flattened out on aisle 11. It had obviously been there a while. We had to point it out to the staff to get someone to notice it and address the situation. read more

I'll admit right off I'm not a Kroger fan--the stores usually are crowded and oddly laid out, and I've had bad experiences at some buying meat and fish. The electronic checkouts freeze up if you as much a look at them the wrong way. So, understandably I rarely go to them. I do stop at this one occasionally if I'm on the way home from the nearby Home Depot, and find the shopping experience more pleasant here than at the others I've been to around the area. The store is smaller than most Krogers, but it's generally easy to find what I'm looking for. The selection of natural/organic items is limited, but has been improving over the last several years. The electronic checkouts don't immediately summon an employee (who will have to help several other people first) if you want to use your own bags. And the people are very friendly. I get the impression that at most Krogers there's a standing order for employees to greet any customer who wanders by, but here I feel like they're doing it because they want to. Using the parking lot can challenge one's patience. Lanes and spaces are narrow, and you may often find yourself playing chicken with people carting groceries back to their vehicles. As I said, I don't often shop at Krogers, but if I had to, I would come to this one. read more

I was just there this Tuesday March 1st 2022 and I stood in the customer service money order line for 20 minutes because the two days just wanted to talk and not take care of nobody. I thought that was so wrong a guy that lie and 215 p.m. and got out of the line after I was helped at 2:38 p.m. read more

Filthy no check out open only self checkout I was told don't go to this location left my groceries at the check out went to meijers read more

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Dirty store. Never enough check out lines open. Had lines to back of store. Self check out closed. Deli line long with only one person working slowly. This is the last time in this store read more

I'm a regular customer at this Kroger location, and it's pretty similar to its counterparts. To start, there's ample parking in this shopping center (but be careful driving due to congestion.) There's also a Kroger Fuel conveniently by, which makes having a Kroger card doubly useful. The store is laid out in a similar fashion to other supermarkets, with fresh produce on the right-side from the entrance, meat in the back, etc. The employees are nice, if a bit frazzled with the multitude of tasks they have to do. I typically use self-checkout, which can be frustrating due to the hit-or-miss nature of scanning devices and pressure plates. Overall, I think this particular Kroger is a safe-bet for affordable supermarket shopping and easily-accessible produce. read more

Kroger - Doggo food! - Grocery Near Me - Ypsilanti, Michigan

The only reason I gave this branch 2 rather than 1 star is that it is MARGINALLY better than the branch in the ghetto (i.e. Ypsilanti itself). The total lack of professionalism and courtesy of the staff is very similar to the ghetto branch, but at least this branch has better selection. I'm afraid there is nothing else that can be said about Kroger in general that is in any way positive, let alone about this branch in particular read more

The Kroger in Ypsilanti on Carpenter Rd is a complete nightmare. I don't like: My family and I being followed around your store. And yes, I believe it's in part because we are black. Your prices that seem to hike significantly around the first of the month. Your crappy customer service. Your continual employment of these people that provide the aforementioned crappy service. That because the area does not serve the affluent and that reflects in consistently poor product (crappy meat, bad fruit) being furnished for the public. The oddball smells that emanate from your store. Your pervasively judgemental mindset when it comes to helping others. Many of your employees couldn't care less about resolving issues. The straw that broke the camels back? My wife and I got wind of a situation while we were in line. A young man using Insta Cart, a food purchasing service,tried buy food for whomever his client was. He paid and through some snafu was not allowed to leave the store. He could show the purchase made online and that the payment had processed. The employees did not seem to care. He was just left to stand there and wander around. My wife took particular issue with this as she has received the brunt of the issues with this store. Once we paid for our items we decided to go back and check on the young man. He began to explain the situation. As he is explaining this to my wife the manager/asst manager comes walking down the side aisle pretending to face/straighten a few items. He disappears to my right and out of my line of sight. A few seconds go by and I began to get curious about where he went. I look around the corner and he's pretending to look at something but is well within earshot of our conversation. He knows he's busted and has an embarassed look on his face. I chuckle and say: Dude, instead of standing there, skulking around, listening to the conversation and pretending that you are working why don't you try and help the young man out? I point in his direction. He proceeds to try and listen. I am furious by then. My wife and I leave the store and here we are. I WORK HARD FOR EVERY DIME THAT I HAVE. I GUARANTEE I WILL NEVER SET FOOD IN YOUR RIDICULOUS STORE EVER AGAIN. IT HAS TO BE LIFE OR DEATH FOR THIS TO HAPPEN. THERE WOULD HAVE TO BE A ZOMBIE APOCALYPSE AND YOU'D BE THE ONLY SELLERS OF UNDEAD REPELLENT. THAT'S THE ONLY WAY YOU GET MY MONEY. read more

Bought chicken from this kroger yesterday and came home today from work to make it and tasted the chicken- god awful. took the package out of the trash and it expired in June of 2021. Tried to call and the phone just rang and rang for about 20 minutes until I just hung up. This place is trash. Would rate 0 if possible. read more

2 stars if you shop anytime after 9 pm as the late evening shopper is not supported by any staff to check out. Really nobody around but one overworked cashier trying to manage the front end by herself and a security guard. Only option is self check as they close all the lanes early. read more

Curbside pick up was the worst. I had to be tested for Covid today, so I thought I would try curbside. Online ordering was clunky but I got through it and was really hoping for the best. I only received 1/2 of my order, kind of, I received items that were marked as out of stock. I did not receive a receipt, but a page of items from my order that was not available. I received 9 limes when I ordered 3, 4 disgusting avocados when I ordered 2, and as you can see, my pineapple was on the gross side. I called to complain, asked for my receipt, was told they don't keep them, because they are green, but my items were each put into separate bags. Their customer service at the store was unable to help, because they were on break, the person who answered the phone after it rang for 10 minutes was on a register. I was transferred to someone who was supposed to be able to help, she did give me the 800 number for customer service. The first person I spoke to hung up. I finally spoke to someone who was amazingly helpful, provided a refund and a sympathetic ear. It is truly sad that I had to spend an hour complaining to get one person capable of helping. I will never do curbside again. read more

Kroger - a pineapple on a table - Grocery Near Me - Ypsilanti, Michigan

I am definitely a Meijer's kind of shopper. That said, this Kroger is close to where I work, so occasionally I will stop in to grab a few things for dinner if I am out of supplies for that night after work. I never have to wait long to check out, which is nice. But every interaction I have ever had with an employee here is abysmal. I am easy to please. I like little-to-no conversation, or if you are a friendly chatterbox I can be fine with that too. I never get that here. People seem like they hate being there and they come off as rude. The produce here is always garbage. 80% of the groceries I buy are fresh produce, so it's important to me. But the produce here is always half dead and if I do find a decent one, I have to use it that day before it goes bad. I have had multiple times where I go into the store and one of the stocker guys will call me gross pet names like he knows me as I am shopping. Like 3 different guys all doing this to me on different occasions What the heck. Today was the icing on the cake. I already don't like the layout, the issues with the produce is annoying. But today I bought a few items and decided to grab a beer to have with dinner. I was informed at checkout that you can't buy a single beer and have to make a 6pack. It was fine, but I didnt want to walk back to the beer area to find more to buy, so I just asked them to please take it off my order. They rudely grabbed my beer from me and said that it didn't even ring up because I don't have a 6 pack, so there is nothing to take off. Felt like I was being treated like a minor trying to buy alcohol with a fake ID. Definitely the last time I will shop here. Tired of being harassed and getting sub-par items. read more

Great place always clean . People are great there and I usually can make it through the lines pretty quick . I love kroger personally and it's definitely convenient for your daily groceries. read more

Doesn't want to give any star. Manager on the store is not friendly at all. No name tag, dressed like a slum. Unprofessional. Carts on the parking lot is everywhere. read more