I have been going here the past couple of years. They're frustrating in a few ways, I can explain why. First, I'll say they're good to shop at when they're open, and if you don't come in late when no one is on the check lanes, they have a lot of good products at good quality, but....
- They used to be 24 hours, and that was great since I worked night shift, but now, if I work late, too bad, so sad, they close at 1 AM. Real smart, Kroger. At least stay open until 2 AM. Is that so hard? Sometimes I don't have the time I need and I have to rush at the last 10-15 minutes they're open just to grab only a few things because it's all I have time for!!!
- Apparently, most Krogers in America, from what I've seen, are open on New Year's Eve, but tonight, I had to almost starve tonight given I had no time to shop for the past 4 days of working, and this Kroger was CLOSED tonight! I had to go to Walmart, one of the only places open until midnight, because I work night shift. Even the cleaning guy for the store wasn't told! Poor guy was standing out in the 10 degree cold weather wondering why they closed so early!!! They didn't tell him! Now THAT'S bad. Christmas is understandable to close or have shorter hours, but on New Year's, not everyone should suffer from this given it's so close to Christmas, and in my opinion, is not as vital of a holiday. I'm one of the many who didn't have plans, and had Walmart not been open, I would have not had food. This is very upsetting, because I am very anti-Walmart, and I did NOT want to spend more money on food, and not to mention, Walmart didn't have everything I needed from that Kroger store. If Walmart lets people who want to work that evening work for more hours, why not Kroger?
- I can't tell you how much I hate dealing with those self-checkout machines. If they're open until 1 AM, they shouldn't have a problem getting people hours to work that late like some night workers want to, but it seems they don't even allow that option. The machines seem to work better now than they used to, but for many MONTHS, the machines on certain products I got would suddenly get a mind of their own! "Help is on the way" after scanning an item, when I did nothing wrong. I had to go through the frustrating routine, which put me in a bad mood every time I went there. It was very stressful, I wanted to get out of there faster, because I'm on a schedule, but machine kept me there. Luckily this hasn't been as much of an issue lately. I'm hoping they fixed this. Still though, I really wish I didn't have to deal with a machine.
The store itself is great with products and the employees are great, sure, but it seems the way it's managed is missing much to be desired. If it was open an hour later, kept on the machine issues, communicated with their cleaning staff better (and who knows who else), and weren't so weird about NYE hours unlike most Kroger stores, they would be a good Kroger store. Apparently every Kroger in Louisville though I heard was closed for whatever reason.......very, very frustrating, and idiotic. read more