I have been to this Kroger pharmacy over 200 times I would say and likely 10 years or longer. They have had some people that have been there for most of that time (retention is a good sign) and are always very friendly. In general, I have been in line less than 10-15 minutes every time, and that's for complex orders, orders I just dropped off that day, orders I put in while I was shopping, orders I called in, picked up from the drive thru or at the counter. Literally the gamut. If they know it will take longer, they will let me know. They also give text messages to let me know when the Rx is ready. If there is no one in line it might take less than 5 minutes to check out.
For all of the issues that I have had (multiple & different insurances, using discount cards, using online coupons, complex orders for pain medications that require insurance approval) they have come through with flying colors and have ALWAYS helped me no matter what the issue. That is why, of the 20 or so Rx places around, including one that is right up the road a stones throw away, we go to Kroger. They are usually the cheapest if not, very very close to the cheapest. Have they made mistakes? Yes of course they have, but in every case, they have made it right, and that is the only real thing you can base a review on. Their pharmacists and assistants are not rude. One day last week, I remember calling them, they picked up immediately, I told them that I was having a really bad migraine, was out of medicine and could they quickly refill it. Upon leaving, I remember them saying "I hope you feel better!" Now...they remembered me from my phone call 15 minutes prior, they had the medicine ready by the time I arrived, and on top of that remembered the conversation. That's not much..but you know...it is.
Naysayers and one star people...
People that give one star reviews are usually just bitter people and I wish they could be vetted. Of course there are exceptions, but I would rather hear about all of your experiences rather than specific ones. Like, I had one glass of wine and there was a fly in it, one star, don't go here!! The other 30 times I drank there, I drank like a fish, but I decided to tell everyone about the fly only. Can you really say that every single prescription you've picked up at this pharmacy has been poorly handled? 1 out of 10? Or every time? Information such as where you came from, what town you grew up in, how you butter and eat your toast are unreasonable facts that can be left out. Bad batches of medicine? I can't even understand how that can happen with the way medicines are processed checked, double checked and triple checked. But again, the pharmacy is not 100% infallible. These are regular people trying to do their best at a job. If they came back and said, too bad, we sometimes give out bad medicine time to time...DO NOT go back (I'm sure this wasn't the case). Standing in line? I note that the date of that review is on New Years Day (nothing else to do?) All places are going to be short staffed from time to time (holidays in particular, black plague day, Amazon prime day........) issues will occur, etc, it all depends on how your company does during that time that makes a difference. Let's say picking up a Rx takes 20 minutes. Whoa! Wait a darn dozen minutes...did you say a whole 20 minutes? :| Unsure what pharmacy has a baton full of medicine and running shoes on waiting for you to sprint through the checkout line. Let's be reasonable people. This is a good pharmacy 99% of the time. 1% is a fact of life. Give reasonable reviews. read more
